well tried there customer services and there head office they said go into the store where i booked it . either get me shifted onto an earlier flight as there is one or pay the excess to the hotel to keep my room on. so thats all there complaints. custumer advisor,or head office are saying the passing the buck to the stores so you got no option to go into shop and confront them.

i have some sort of good news for anyone who has has to change flights and have ended up on a later flight and have to keep there rooms open. i must first thank a certain person who pm,nd me and gave me a direct dial number to the top chiefs its ok you shall remain nameless

anyway if you end up with a later flight home and your orig booking was an early flight and they changed it and have to pay to keep your room open keep your reciept and when you return back home you can claim £20 back per person. i know its not the full amount but atleast its somthing