Hi Just,

Just after some advise on whether i have any sort of case against Thomson Holidays.
In February we booked a 2 week holiday to Sorento Italy, which also included a wedding package. We booked for myself, my future wife and our daughter who will be 18 months old when we travel in October.
We had confirmed with the rep at first choice that the hotel was suitable for children and in their brochure page it states that in the facilities sections for familes - Cots.

In late June we recieved a letter from Thomsons saying they were writing to confirm that there was an additional charge at our Hotel of €17 per day for the use of a cot. I have had numerous phonecalls with pre travel and program change departments. Initially i was told to read their terms and conditions. But once i pointed out to them no where in the T&C's does it say there may be costs for cots this changed and they then said no where in the T&C's does it say cots are free.

Thomsons main point for argument is it is a hotel charge not theirs.
I have investiagtes a bit further and the hotel have confirmed this cost has always been charged by the hotel at €15 and also confirmed that the price will remain fixed until Nov this year. So thomsons knew about the cost when i booked my holiday and have also charged my €2 per night more than the hotel charge. Thomson ahve also changed the wording in the 2012 brochure to read 'cots for hire'. I have pointed all this out to them but having read up on on them as company on here and elsewhere in transpires once you book then their customer service team couldnt care less about giving you any kind of service.

I am now resigned to the fact they are not going to change their minds but i am very angered by this as if we couldnt afford the cot or the extra luggage allowance where would our daughter sleep? and when families are struglling to pay for holidays in the current climate its seems unfair to add this cost to their/our holiday 6 months after booking! Can they do this leagally and do i have any other options than paying them fo rhte cot/taking my own?

I apologies for the ramblings and poor spelling, my grammar tends to deteriorate when i write in ager