When i booked my holiday to the Sharm Sensatori last March for this year, the brochure clearly stated that as this hotel comes under their Premier Collection my allowance would be 23kg of hold luggage and 7kg of hand luggage, so when my Eticket arrived i was most surprised to see i only had 20kg of hold luggage.
My travel agent (cooperative)really did try to reason with Thomsons but they would not budge ,20kg is what i could have and that is that !
Their argument is that the 23kg only applied if i was flying no later than april 2011 and that the person who did my booking should have phoned Thomsons to check the 23kg for this year ( guess i should have told him !!!!) his job !
Talk about terms and conditions , yes only in favour of "said" company and there seems to be nothing i can do about it.
Oh and listen to this, i can pay for an extra 5kg but as the luggage handlers are only to lift 23kg and no more, i would have to ensure this extra paid for weight was distributed properly ,ie in 2 cases, or i would have to remove 2kgs from my case.
Has anyone heard such misleading T&Cs, i wish i was a solicitor and not a humble hairdresser grrrrr.
Phyll
