Our 1 week holiday at Christmas in the Hotel internacional, Tenerife was poor beyond belief. Hotel reception lost our passports by giving them away to other hotel guests. We spent 3 days worrying about our passports not knowing whether they had been lost or stolen. Reception attitude was an insistence that we must have had them back already, implying we had lost them ourselves.
My wife was particularly distressed and worried by their unhelpful attitude. We only got them back by insisting a notice be placed in reception asking guests to check their passports.

Our hotel room was cold, as it had no heating, bedding and towels shabby, with cigarette burns in the bed cover. and the food and service were so bad 30 hotel guests held a mini-riot in reception on Boxing Day.

I have now written to First Choice with our complaints and am totally disgusted by their response. They will take note of our comments and have given us a £50 holiday voucher. I dont know what to do next because we are a quiet couple who like an easy life. Should we take this further or is it not worth the grief.