ok your hotel got changed was it the same standard as what you were meant to be in ??

Why was your hotel changed ??

had you stayed in the hotel you wanted to before ??

Not being funny but as long as you have got an alternative hotel at the same standard whats the problem, of course if you have disabled kids and you were put in a high rise then i can understand it messing up your holiday but if you have never stayed at the hotel before and the alternative is the same class then you never know it may have been actually better than what you stayed in.

But changing hotels as long as its the same standard and everything else is as promise how can that spoil your holiday.

I agree with mrstella. As long as they put you up in the same "star" rating Hotel or apartments, theres not a lot you can do actually . Havent said that though, I would be gutted if this happens to me. You usually book holidays a long way in advance, having studied many Hotels and apts beforehand. I do know what you mean

in respect of your responces to my question which was 'what are my rights ? ' and irrespective of star rating yes it was 1 am we was a family with 4 children 1 of which has learning disability and it was very upsetting for children as orginal hotel was selected for it's facilities for children and also as a family seperated into 2 single rooms several rooms apart so can someone please answer my question as my wife has put in an official complaint and is preparing covering letter to be sent to balkan in a few days.

Not only should the hotel be of a similar or higher rating but it should also provide the same facilities to the hotel you booked.

Speak to Ros Fernihough on 01922 621114 she will offer you free legal advice.

Consider this;

You 'phone the local cinema, book and pay for two tickets to watch, say, War of the Worlds.

You arrive at the cinema, present your tickets, enter the theatre, sit down and........they apologise for not being able to show War of the Worlds, but show you, say, Lord of the Rings.

The cinema won't refund you and argue that the replacement is at least as good...it won many Oscars.

But it's not the film you booked.

You'd not put up with that would you so why do we persist in excusing travel company's frequent changes to itineraries? The tour operator with whom you booked has a legal responsibility to provide you with the 'product' you purchased. Sure, they can provide an alternative but only if you agree to that. Speak to Ros; I have and I'm impressed.

I'm with Mike on this one, its utterly pointless us going to all the trouble researching our resorts and hotels if the TO's are going to change things to suit them, you might just as well save a few pounds and go allocation on arrival.

It makes no difference that the star rating or facilities are the same, the TO can't possibly know the reasons why you chose that particular hotel and as such is not in a position to know if another hotel is suitable.

It would, of course, be different if the change was due to something outside of the control of the TO like severe weather or terrorism.

I would contact Ros, shes brilliant and just got us a nice payout.

Lynn

Hi fergie, im totally with you now How they could possibly move you, then even put you apart from your family members is disgusting to say the least! Im not surprised you have written a letter om complaint. Like i said before, my hubby and i would be if this happened to us. After all, you pick where you want to stay a long way ahead of departure. Let us know how you get on. Stick to your guns, and i hope you get some good response from the Travel Operators in
question.xx

*edit to remove large emoticon -Glynis*

Fergie34-

Check the Balkan brochure which your holiday is booked from, and have a look at the compensation table in the back which should advise what comp is due to you.

There may be different scales. If the accommodation was the same standard and same resort- minor change, lower standard or different resort-major change.

For kids- half the amount in the table, and for any free child places- you will not receive comp.

Note that any unreasonable request for comp will not be honoured as it is unlikely that you are the only family affected by this and therefore Balkan may have already decided how much they are awarding for any complaints they received- they will normally pay the same amount to everyone affected.

Sorry but here we go again trying to answer a question without the facts. Whilst I agree that in your particular circumstances the fact that the rooms in the hotel you were placed were seperate you do not give us any information as to why. Did you get an explanation for the move - being daft about it if the hotel you were booked into had burnt down then what? - They would have had to move you. You may well be entitled to compensation but we have a bit of a problem giving any advice if we do not know the facts. All we can do is express an opinion. The advice to speak to Ros is really the only sensible worthwhile advice we can give at this stage.

fwh

sorry-thought i was giving sensible advice.

Helen - Your advice is great - I am only trying to make the point that we get a lot of postings on HT asking about compensation. We do try to help even doing some research as you have done. All I ask is that if someone posts please give us enough information otherwise whatever we say is just an opinion. The other problem is that when members have in some cases done a fair amount of work trying to help we do not always find out the outcome. This is just as important as it helps to answer questions of a similar nature. One member has just posted the result of her problem and she found that in her case trading standards came to her help.

fwh

thanks for all of your comments greatfully recived the rep in resort could not provide us with reasonable answer as to why the change and also why we had not been informed of the change prior to departure it seems as our TO's reputation is as i had heard about after i paid for my hols in full. i think i'll give ros a ring tomorrow and ask her for advice.cheers all.