On Holiday in Tenerife last November I was lied to by a shop about the manufacturers reccomended retail price on a Digital camera, when I saw the same item for sale for 1/5th of the price I returned and asked them why they had lied to me and could I have the complaints book.
I was told "no I could not have the book and that was the price I paid was the price they charged". I told them they had lied to me about the retail worth they had no answer and refused to give me any money back.
On returning home I contacted the local consumers office in Tenerife and was directed to the Direccion de Consumo who have written back to me in Spanish could anyone please help me to translate this letter please?
Mike
