MarkJ HT Mod
Totaly agree with you lets get back onto topic (although im fuming
) I dont want to get into a slanging match with other members regarding my daughters intellegence, grammer and punctuation
Back to the topic what do holiday reps do?
In my daughters post she mentioned that she has been dealing with 2 statutory rapes, im sure the parents of these 2 girls are very glad they have a rep on hand to help them deal with this horrendous crime, also she is having to deal with the assault of a child all this in between having to do the rest of her duties, the saddest thing about all of this is she is still having guests baying for her blood because the room is not what they wanted or the food is so repetetive or there is far too many russians in the hotels or its too loud and too many children in the hotel, each and everyone of the guests are just as important but i think rape and an assault on a child are much much more important. The names she has been called by some people is actually disgusting, like she said in her post "im a person to" i think sometimes we tend to forget the rep is someones daughter/son working there butts off to try and make us the paying public have a good holiday.
Yes 53 hours with only 6 hours sleep inbetween that time, what she did'nt say is that she is on airport duties tonight so wont be getting into her bed till at least 4am tomorrow then back up again to be on duty at 9am so from sunday till wednesday she will have had a total of 10 hours sleep. dont think any of us would like to do that do you? The question that needs to be answered is how on earth are they supposed to do a job to the high standards the TO expects when they have only had 10 hours sleep
The thing is reps are there for us if and when we need them, they come into there own when things go wrong usually this is when the rep is needed the most (provided the TO has trained them well), yes they are tired they are overworked and underpaid but they are there to try and help you have a good holiday and if you dont need there services a friendly hello goes a very long way to them
sand c, you should be hanging your head in shame, and that didnt seem like much of an apology. how good you are at your job does not depend on how well you spell- try being awake for that length of time and see how coherent you are!!!
Under some european law or another, you cannot finish one shift at work and then start another without at least a 9 hour break. I also have a vague rememberence of a 48 hour week law being in force unless you worked for an industry that was exempt and had also signed a waver form to say you were happy to work more than 48 hours per week.
Who on earth is going to be capable of producing high standards of customer care after so little rest time and so little sleep.
you had some good and valid points there,. i wonder if there is anyone who could answer them,. it would be interesting from a legal stand point.............regards......john-doe
