Hmmm, maybe we met you on the beach then del? Would've been at Bob Marley shack probably.
I didn't stay there this year but a few in our party did. I stayed in a villa (more like a town house) just on the Coco Beach side of Nerul Bridge, very nice, shared pool, security, A/C etc. etc. and very reasonable too if anyone is interested.
Anyway our party did have problems at the prazeres: wiith the reception staff & the rep neither of whom frankly gave damn. One in our party asked to upgrade his room and was verbally, then physically abused, well shoved about a bit anyway. He wasn't complaining, he simply put his head through the reception window and asked if he could get a room upgrade. Also worked out that if you ask the room boys for clean towels; sheets etc you get them. If you ask reception all you get is a dirty look.
Oddly it was only the reception staff & rep though, once they got to speak to Raul, the owner, everything was sorted instantly, nothing was too much trouble.
Incidentally whilst on the subject of rude staff we popped into the Bom Successo one afternoon walking back from the beach because my mates 3 year old daughter needed the toilet, only to be told "no, f**k o**" by the manager. Now I appreciate that we had just walked in off the street but we have eaten there before and we surely would have sat down and had a beer after she had done her business. We were later told that he thought we were Russian, not that that should make any difference. It would also be a difficult mistake to make seeing as we were two middle aged londoners without any speedos.