garym1308 wrote:
BY-TOM-AMM-FCA
You said on my flight to Luxor that I will only get the Premium cabin, not the premium service. When I booked it, Thomson said I would get the full premium service as advertised. Is this not the case?
You don't surprise me in the least, the Travel Agents don't really know the difference, they see "premium cabin" in the brochure or in their computer and assume it is the same as the "premium cabin" on long haul- as it shows the same, their end. Unfortunately the premium service is too long winded to do on a Luxor flight, we used to do it to Cape Verde which is about an hour longer and that was a rush.
You shouldn't be expected to know but compare the upgrade price on a Luxor flight and a flight to say the Maldives, the latter will be £300 the former about £80.00(roughly, last time I checked) I would definately challenge the Travel Agent to proove you will get it and where it says it in your brochure(do not be fobbed of by them showing you the faraway shores brochure) if they can't see what you can get out of them in compo.... miselling comes to mind
The Egypt brochure only mentions the IFE and legroom.