Pat, what do you want them to say? They are as in the dark as everyone else at this stage. They can only go by what they are being told. They're stuck between a rock and a hard place at the moment.
If they let people cancel because of a potential change of aircraft, what date do they let cancellations go up to? If the Dreamliner is in service and people have cancelled, they will be back on to Thomsons asking for their holiday back, and if the prices have gone up, they'll be moaning that they want it at the original price.
No matter who you book with, aircraft are never guaranteed, and are subject to change anyway. You wouldn't be the first person to book premium and not receive it.

pat, be aware that if you refuse to travel at all (Economy rather than Premium) then you won't be covered by insurance and will have a major battle on your hands to get ANY refund from Thomson. Plane substitutions have happened in the past but I can't remember anyone posting to say that they had got a full refund.Indeed,some have struggled for months to even get the Premium upgrade cost back.

Is that possession is 9 10ths of the law we have your money did not give you what you paid for but hey we will give you a refund if we feel like it??

qatarman wrote:

Is that possession is 9 10ths of the law we have your money did not give you what you paid for but hey we will give you a refund if we feel like it??

I think that you are right qatarman. But I am also worried that if Pat refuses to travel it will weaken her position

It's very difficult because I dont think I could travel long haul without extra legroom seats anymore, due to medical issues so you book thinking you have covered all bases and then of course something comes at you from left field.

Doe

Hi Doe,
You are right but what really gets up my nose is if in the business i am in we gave customer service like Holiday Company's we would be closed down.

Me too I would be out of business and unable to afford a holiday
It's always a fight when things go wrong when it shouldn't be, all people want at this stage is a willingness that IF the 787 is not available that there will be options or refunds available as I won't travel economy either but still let's all hope the problems are sorted before it's an issue for 100's of people.
Sorry Darren if this is going off topic and maybe should be moved to your Dreamliner thread

Pat,

I think if you refuse to travel then you'll lose your holiday I'm afraid, or at least your deposit and a percentage of the cost subject to how close to your departure date that you cancel. Most airlines and holiday companies have situations like this covered in terms and conditions in that they have the right to change aircraft due to operational reasons. In this case, given the aircraft may or may not be delivered, what can they say or do at the moment? Is flying in premium really that important to cancel the holiday? Surely the most important part of the holiday is the bit between the flights and if you don't get your premium seat, it'll be refunded so you won't lose anything other than a couple of inches of seat pitch and complimentory drinks (not free!). While premium economy is nice, for me at least, it's not all that important and economy is pretty good these days on TOM.

Darren

Hi Darren,

Yes, flying Premium is important to me. I am claustrophobic and given the few extra inches of legroom and quieter cabin in Premium makes for a more comfortable flight for me.

As for cancelling .. have yet to decide, but if we do it will be with the loss of our deposit.

Regards,
Pat

qatarman wrote:

Hi Doe,
You are right but what really gets up my nose is if in the business i am in we gave customer service like Holiday Company's we would be closed down.

I know I feel your pain

I'm worried that what might happen to Pat may happen to me. I've booked a British Airways flight and am going in the front part of the plane that is deemed to be business so you get the extra leg room, but i'm wondering if I could end up in a standard seat even though I have paid extra if they change the aircraft.

Sometimes you don't actually want a refund you kind of want what you booked. I appreciate this thread is a bit different as it is down to Boeing not Thomson, but I have got the same kind of worries as I also feel claustrophobic in small spaces and have issues with my joints if crammed in a small space for any length of time.

Hi Can anyone tell me when the IFE programme for June is out. I travel to Florida ( hopefully on the Dreamliner ) on 29th June.

chriskim wrote:

Hi noooobs

There was no discount offered. The price was the same as theprice of the premium upgrade when we booked. It was either £369 or £365 per person, i can't remember exactley as I wasn't going to book the upgrade anyway and I was more interested in what they were saying about the dreamliner.

Hope this helps

Chris

Thanks, interesting it was over £100 more when i booked.

James

bugalug,

IFE for May / June is released at the beginning of May. I update the link on our What Aircraft? guide (link below) every 2 months when I get it. Your return flight will be the July / August listing that is released at the beginning of July.

Darren

Hi

My husband and I are due to fly from London Gatwick to Montego Bay on 27/04/13, we have booked premium sets. Our flight is Tom 24, its come to that time when we have to chose our seats, are they all the same in premium or are some better than other?

Thanks

Merged with exisitng topic. Dazbo HT Mod

Thanks Darren. I'll keep my eye out and follow on here for news on the Dreamliner.
Don't mind how I get there as long as its in comfort in the premium seats we bought.

susiey,

Your flights are operated by former First Choice Boeing 767-300/ER. You'll find extensive aircraft information on our What Aircraft? guide (link below). There are no 'best' seats as it's very much personal preference. It's really whatever you prefer, ie an isle, window or centre seat at the front or back of the cabin. All offer the same basic facilities so there are none that are any better than others. Bear in mind row 9 doesn't have a window and the toilets are located on the left of the aircraft so are more accessible from the A/B and C seats. Those at the other side of the aircraft have use of the toilets at the front of the economy cabin. The forward seats have a bulkhead in front that some don't like. I've included photos of seats on a link from our What Aircraft guide so you can see what to expect.

Darren

Thanks Darren

Hi all,

Does anyone have any idea which aircraft registration will be flying TOM168 tomorrow please?

Many thanks

pers1978,

The aircraft should be positioning to MAN from BHX in the morning, expect G-OOAN unless their's a last minute change.

Have a great holiday

Darren

Thanks Darren