To be quite honest I'm not sure how you stand legally, but I have the feeling they could cancel you, as they may be selling this holiday at a loss due to their web-site mulfunctioning.

Did you not suspect something was wrong when you saw the child price was 619 pounds, but the adult price only 103 pounds each ?

Presumably that should have been 1003 pounds per adult ?

I would give Ros the travel solicitor who works with this site a phone call Monday morning, she is no win no fee, she may give you free advice.

I am not optismitc for you, if this is Walt Disney Resorts Dolphin hotel it is normally mega expensive and I don't think Virgin will be prepard to 'write if off' in the name of customer service, but you never know you may catch them on a good day.

Doe

Hi Beth.M and welcome to HT!

If you read the T&C's on their website there is likely to be a clause which states that they will not honour bookings where there has been an error in their website.

I almost booked a single room for my MIL on a hotel booking website as it was about a quarter of the price everywhere else, but they also had such a clause. I decided against booking it and having the hassle of it being cancelled on me.

luci

I don't think they are under obligation as it was a genuine error. By all means pursue it but they have contacted you and explained the mistake pretty quickly.

What exactly did you get by email? Was it a confirmation invoice or just acknowledement of your booking?

Hi we got a email "Your Virgin Holidays booking confirmation"

This email confirms your holiday booking with Virgin Holidays. We recommend that you print it out for your records. - It also says.

I think we've had this before and I don't think there was anything the client could do about it - but still check with Ros on 01922 621114 on Monday morning.

It wasnt a bargain as of such!
Ive paid £3200 with VH for 3 weeks in 2 disney hotels.
This holiday was £1500 for 1 week in a disney hotel.

Beth
its not a booking invoice. I think that is the binding part. They are just confirming they have your booking.

Ok.
I still arent sure where we stand most probably not well.
However I still want to follow it up,seeing as we've booked 4 times prior and had a previous "virgin mistake" which they had to honour as that also was there fault.
I'll have to see what happens I guess.
Thank you for your input.

good luck with it- you never know

Good Luck, let us know how you get on. If they look like they are going to cancel it perhaps you could come to some sort of a deal with them. If you are a 'frequent virgin' they will want to maintain your custom and they probably wont want to lose this booking. You might be able to split the difference with them or something similar.

Hope it works out.

I had booked a holiday with Fasttrackholidays last July. Fasttrack has now been taken over by Virgin holidays.
Last year when I booked the cruise on QM2 I made the assumption that I would have to pay a 100%supplement. When I said so the person said this is right. I paid £1398 in total and it was near to the time so paid in full.

I got confirmation back but on a lot of things it said £1200 and I questioned it numerous times and was told that it was just the way the booking looked.
When I was on the ship I asked the future cruise agent and when she looked at my booking all that had been paid to them waa £1200.
She gave me a phone no to ring when I got back. Cunard told me that I should speak to the TA. The TA had not sent me a confirmation invoice and then they tried to tell me that they had not got it from Cunard. I called and got the date and the time the email invoice had been sent to them.
That evening I wrote a very strong email to the TA and followed this up the next morning with a telephone call. Spoke to a Manager who said they would get back to me in 28 days. I told them I would give them 7 days to sort it out. That afternoon I received an email to say I would have the refund in the post. Possibly the fact that Cunard were involved and I had also spoken to Trading Standards made them jump.

In your case I don't think there is much you can do about it. It did seem too good to be true. £600+ for the Children and £103 for the adults. They will obviously return your deposit and so you will not be out of pocket.
I have read before on Cruise Critic when someone got some wonderful offer too wonderful and the TA cancelled or rather the Cruise Company and despite it being a mistake they had no joy.
The law says for example if you go into a store and there is a price on something which when you go to the till and it is an error they are not obliged to sell it to you.
They have this right although sometimes shops are very good and will do something about it. I bought some Vintage Champagne which on the shelf had a price. I didn't know until I got home that on the receipt it had gone through at a much higher price I think around £9-10 . I called them and I was able to get a refund keep the champagne and also refunded the price. That is their Company policy.

Not all are as generous as we all know. Good luck anyway and see how you go.

Sue

a few years ago a similar thing happened to me but with airtours as it was then, i booked the holiday through lunn poly who booked it through airtours for me, i even questioned the price at the time due to it being cheap and asked lunn poly to recheck the price, lunn poly then rang me back to confirm price so i booked it paid deposit got a confirmation from lunn poly and was well pleased with myself til i got a letter 2 weeks later from airtours saying that when the booking was made the system had an errror and i either had to pay the £1500 extra or get a full refund, i tried everything i could, even ringing both lunn poly head office and airtours but got no where and they said because i hadnt received the confirmation from airtours i could do nothing as this was my contract,neither would even give me any discount on another holiday as a gesture of good will as this wasnt my fault, i was extremely cross at the time but sadly i got no where so i think you will have the same problems i did, sorry to have to tell you this