I flew last week with BA to Heathrow from Edinburgh. Then I had a rush from one terminal to the other to get my next flight (well actually BA sent a very nice young man to drive us), We got to NY and after getting through Immigration very quickly and then waited an hour and our luggage never turned up. Eventually found a BA member of staff who told me to look at the form. Eventually another passenger showed me where to look and it turned out our luggage was still at heathrow. We reported it to baggage services where they told us they would probably have loaded it on to the next flight. It took nearly 36 hours before I finally got my luggage. By which time I had bought new underwear and a change of clothes.
I honestly thought we'd be fine on the way home. Cos surely luggage won't get left behind twice. But I get home to Edinburgh to discover all my baggage is missing again. I did get 2 bags back that night but one took over 36 hours to be returned to me again.
I did have a fantastic time but the first day and a half were spent shopping for essentials and put a dampner on the whole start of the trip and then coming home and discovering my stuff was missing again really upset me. I feel that somewhere along the line communication should have been better. If they had told me as soon as we got to NY, I could have been out of the airport a lot quicker and getting clean things organised and I wouldn't have wasted as much time when I got home too. DO I complain to BA as the airline who were transporting me or BAA as they are the airport company?
Many Thanks
Louise
Sadly, these things do happen.
I recently waited 19 nail biting days for my suitcase from San Francisco to reach me at Basel. I don't think that you will receive compensation as such - but you may be able to get a refund of the items you purchased to 'tide you over' on your outward trip, if you send the originals to BA. How to claim? Check their website for information and perhaps ask your travel agent for help.
No similar sums will be entertained on your return home as they argue that you are at home where you will definitely have enough clothes to wear until your bags arrive, because they assume you haven't packed every pair of knickers etc in your suitcase.
I'm sorry that you reckon that your holiday was affected. Of course it was, but unfortunately BA are unlikely to consider it as such .... there are some of us who take pleasure in clothes shopping ............
Kind regards,
Alsa
I recently waited 19 nail biting days for my suitcase from San Francisco to reach me at Basel. I don't think that you will receive compensation as such - but you may be able to get a refund of the items you purchased to 'tide you over' on your outward trip, if you send the originals to BA. How to claim? Check their website for information and perhaps ask your travel agent for help.
No similar sums will be entertained on your return home as they argue that you are at home where you will definitely have enough clothes to wear until your bags arrive, because they assume you haven't packed every pair of knickers etc in your suitcase.
I'm sorry that you reckon that your holiday was affected. Of course it was, but unfortunately BA are unlikely to consider it as such .... there are some of us who take pleasure in clothes shopping ............
Kind regards,
Alsa
It's not compensation I want, but for them to tell you more information than leaving you standing there for over an hour wondering where your baggage is, then tell you to look at a form without telling you where the form is. I loved shopping but instead of looking for what I wanted to look for, precious time was wasted having to buy pants and a casual outfit to at least have a clean change of clothes. No wonder BA are so expensive when they have all this luggage to courier to people.
Try the Customer Relations department - you can contact them by email from the BA website (http://www.ba.com or telephone them on a number given on the website ... for which you will doubtless have to wait, and wait, and wait ...
Seriously I do share your frustration - perhaps a snail mail letter might actually get a 'personal' response rather than the automated computer-generated reply to your email ............ Good luck.
Seriously I do share your frustration - perhaps a snail mail letter might actually get a 'personal' response rather than the automated computer-generated reply to your email ............ Good luck.
Went through similar last year. The carrier is responsible for your baggage when in their care and they have their own insurance which covers baggage loss and delays. You will have to push hard to get them to admit it though. As for the niceties of the situation, I assume that if they got personally involved in every "case" they would not be able to sleep at night and so none of them care, until it is their own case of course!
If you had travel insurance it may have had a baggage cover which included delay. M&S give you £300 if your case is more than 12 hours late, so it may be worth checking that as it will be easier to claim. As I understand it, they will then reclaim their losses through the airline insurance.
If you had travel insurance it may have had a baggage cover which included delay. M&S give you £300 if your case is more than 12 hours late, so it may be worth checking that as it will be easier to claim. As I understand it, they will then reclaim their losses through the airline insurance.
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