The hotel is a disgrace. It is dirty and the rooms I had were uninhabitable. The holiday rep agreed when she inspected it.

The food can only be described as pig swill and I would not return or ever recommend this hotel to anyone. A complete waste if money.

The hotel says it has put in a feature of an ice skating rink. This is a twenty foot square of plastic stuck on the outskirts of the complex which is more commonly used for 5 a side football.

Hotel on first appearance looks every inch a 4* plus we found checking in straight forward with bellboys to take cases to room.

Room was on the small side for three adults but none the less clean and functional.The buffet style restaurant was fairly clean to start with but as the sittings progressed it became very nessy and difficult to find an empty or clean table to dine at, this is not a reflection of the catering staff, more a case of not enough of them really to cover a 735 room hotel complex at the dinner time peak time.

The a la carte restaurants were of course a different matter, that is if you did not mind queuing up to make a resevation for that night(a good book was highly recommend for this persuit). The bars likewise became crowded and difficult to get served, again not a reflection on the bar staff themselves, although they did sometimes become a little bit tetchy with the rudness of some of the guests.

As for the evening entertainment, it was all a bit samey.

Stayed at this Hotel for two weeks. Holiday didn't get off to great start as we had to wait for our rooms for approx 3hrs on arrival. We had booked two rooms side by side so our two children would be next door. reception tried to put us in rooms in different blocks.

The rooms in hotel are clean and but a bit on the small side if three adults where sharing. The hotel cleanliness is quite good for the size of it.

Hotel looks the part on drive upto it but after a few days you soon realise that there is not much to do.
The location of the hotel is quite isolated. They say that it is an ultra inclusive Hotel but as we soon realised if you want too use Banana Boats and other powered water sport euipment it cost's you.

Another thing that let this Hotel was the general attitude of the staff, women tended to be ignored at bar and unless you where tipping service was very poor.

The buffet resturaunt at the Hotel has a fair selection but did tend to repeat itself on the second week. The al a carte resturaunts are well worth booking as the service and food are excellent.

Entertainment at Hotel for the size is quite poor. During the day most of the entertainment is around the pool area. At night you have a show but apart from that there is nothing to do. Most people sat in the lobby bars if they could get a seat. To get served at the bar you would wait approx 15-20 mins.(Best to order a few drinks)

Another big problem with this hotel is the fact that if you wanted to lounge around the pool area you had tobe up around 0630 to get a lounger & canopy. Beach is a bit better 0715. After this time you will struggle to get either.

As a 4 star plus hotel I have got to admit I wouldn't recommend this to anyone. Looks great in brochure but in reality very disappointing.

First of all check in was very quick for us as we only second in line.

When we got to our room we had found we were automatically upgraded to a kingsize room as we were getting married at the resort which was nice.

We arrived around the time of 19:30pm and when we went to the toilet found that the chain to flush the toliet came off in our hand. We found this funny at first. We rang down to reception who said no problem maintenance will be there in 20 mins. We ended up waiting for three and a half hours for maintenance to come to our room bearing in mind we were seriously jet lagged! We rang down 6 times and went down to them twice everytime we were told twenty mins! We actually got told the second time we went down that he would be at our door waiting for us when we returned to our room, but he was never there. This Dominican time is a load of rubbish, you should either be told twenty mins or two hours, not lied to blatantly.

Me and my partner went to this resort with such open minds and the first week we just took everything with a pinch of salt. Open minds and all that.
We was always ready to eat at 18:00pm so we wanted to be showered and dressed for around 17:30. Our room was never done till around 18:00-19:00 so we had to keep chasing the maids around the hotel after fresh towels so we could get ready.

The Buffet really does begin to get repetetive. Same things every morning. There is a lot of stuff but you cant seem to put anything together. There was mashed banana and onions, banana fritters, banana bread. You name it and it was banana!
We had omelete or pancakes in the mornings.

The first week was quite good, only ever watched one nightly entertainment show which was the saturday night fever which was far too raunchy for kids. (Im not exaggerating either. Men and women were simulating uhum! you know what!

The beach is absoloutley out of this world! It was soooo breath taking. We spent the majority of our time on the beach got up nice and early every day (only because my wife would kick me out of bed).

We did many excursions.....
The first one we did was the horse ride, The El pat ranch. It was brilliant, we did the sunset ride which was two hours. You take a nice slow ride up the beach about three miles away from the hotel and you drink from cocounuts fresh off the tree and then you canter all the way back. Amazing!!

We swam with sharks, yes sharks, there is only three places in the world where you can do this, so we jumped at the chance. It was good although we weren't feeling great.
We did the outback safari, which was by far the best thing we did whilst we were there. It was so educational, beautiful sights meet children at the schools, ride through rivers go up into the mountains and see where Jurassic park was filmed.

We did the catamaran which was where i my cut my foot pretty deep on some glass, (more on that later.)

The second week was when the problems started really, or should I say when we had, had enough or the ignorant staff that took forever to serve you and then served someone who was behind you in big queue obviosuly tippers. We only tipped once the whole time we were there, because they just didnt deserve it! We tipped the bell boy because he bought up our cases to the fourth floor and he was ringing wet with sweat so he had to be tipped.

Bartenders were really bad and not very friendly, a certain lady doesnt ask you what you want to drink she just points at you. I aksed for two pepsi's in spanish and she said one minute. I waited 10, and noticed she was serving others. Plain ignorance.

Some aspects were brilliant, Our sheets were changed everyday and the external maintenance is amazing they are constantly working we noticed one guy cutting grass with a machetti! The gardens are immaculate.

The reservation system changed on the tuesday of our second week. We all recieved tickets at certain restaurants at certain times. We was there for six days and we had only recieved three therefore you was expected on these days to eat at the buffet for you breakfast dinner and evening meal. all times were 8:30, 9:00 and 10:00pm. 10:00pm! i wasnt eating at 10pm. Its all inclusive how can they tell where and when you can eat! We spoke to the manager with an American couple, the manager was not willing to listen. We just wanted to eat at six. She was talking over us. So we started talking over her and it turned into an arguement. You dont argue with your customers.

In the end we got what we wanted we got slips for six when we wanted. We told at first that there was no manager in but when we demanded one we was took into the back office.

Our wedding day was by far the best day we have ever had, it was so romantic and the staff really make an effort then. The day coudln't have been better apart from my bride getting stuck in the lift and being twenty minutes late lol!

The meal was really nice as well, they put in alittle corner so your not disturbed. is was just perfect. You have your own personal waiter for the night.

I know of at least five different groups just in the mytravel lot that got sick. Some having to see the doctor and having to pay

Sorry may I just add that the pool filter broke in the pool and for six days uptil we left it still wernt fixed. there was alsorts floating in it!

People were being moved to different hotlels because of the amount of complaints it stunk to high heaven.

This hotel is well below the 4 star plus rating it currently receives the hotel is let down badly by its poor staff and general poor guest care.

The staff are rude and offencive and if you have a problem down right ignorant.

During my stay I had great concerns about the hygiene standards throughout the hotel with particular areas as the pool which had cups, plates, straws, food and faeces.
The pool was in need of general repair the tiles surrounding it were cracked, and the drains near it were blocked, and it was need of a very good clean, as far life saving equipment there are two rings.

The main buffet restaurant Alcazar is full of flies and birds the deficate on food and guests,the food is lukewarm and the quality poor, the service rude and staff generally ignorant.

Rooms need updating and refurbishment cracked tiles, broken doors, toilets not working showers don't work.

This was a last minute deal and did not know what to expect. Arrived on the 22nd may 05 to be told they had had three weeks of rain and on the way to the hotel it started raining , so we thought that was it we had travelled all this way to have two weeks of rain.

The next morning the sun was shining and it just got hotter and hotter. It was by far the best holiday we have ever had, so relaxing.

The staff were wonderful and very helpful, Juan at the bar was great and if you go ask him to do you a few shots, and don't forget to ask him for a mamajuana. The food was excellent, did not have a bad meal, try the spare ribs at the beach bar and the pizzas at the Italian.

On the beach plenty of sunbeds and shades cause you will need them, make sure you get some cobs from the beach bar at breakfast and go down to feed the fish in the sea, they will come right up to you and eat out of your hands if you let them. Would definatly go back without a doubt.

Recommend trip to Sosua island, and swimming with nurse sharks.

My family stayed at this hotel last year and what a BIG MISTAKE that was.

My partner was VERY ill for days 3 to 7, and still very sensitive for the second week of the holiday with a severe stomach illness.

As were several others around the Hotel. The Rep tried to attribute the illness to "something brought over in the plane" which was intersting as I had met Americans, Canadians, Germans and a few Dutch who were also ill. Dont think they all flew in from Manchester in the UK!!! The majority of those that were ill were men. Some hospitalised.

We found out that the filter system in the pool was not operating effectively WITH the full knowledge of the Representatives AND Management. This was especially concerning when on the 2nd week of the holiday the hotel was taken over with local teenagers who sat around the Pool Bar ALL DAY drinking, without once having to leave their seats to take a comfort break!!! What goes in must come out!

Every year apprently the Hotel gives rooms to the Local populus when they have finished their exams. Or that was the explanation given to me.

The restaurant around the Pool was invaded regularily with Birds walking and pecking at the food - not the healthy option.

With regards to the beach, I agree it was lovely but if you love REALLY nice beaches try CUBA, now they are to die for.

Also a word of warning, be careful in the sea at Breezes, the back draw from the waves is very strong and managed to take my daughter (aged 11) under having washed us both off our feet. So not really for young children.

We also had a big problem with some very rude american lads next door who would bang on doors having been out drinking all evening. They rang us up and threatened us also, so we let the management take it on before I took matters into my own hands and called the police.

This unfortunate event was no relection on Americans in general as I have also seen the awful spectacle of "Brits Abroad" syndrome.

Please please, if you want to go out partying when on holiday (great no problem) BUT please have consideration for those who choose to go to bed earlier and leave the noise in the bars where it belongs and don't bring it into the quiet areas.

Would I go back to this Hotel, not a chance not even if I was given a free holiday. Not worth the money. Try the Iberostar Hotel next door, now that IS gorgeous and worth a visit.

I feel sorry for anyone who bought a timeshare there!

Dirty litter never cleared out of garden area, drains smelling, faeces in pool, a lot of rubbish on the beach.

Food all at same temperature lukewarm not renewed even after it had been sat there for hours.

A lot of maintance work in ajoining rooms plumbing, electrics, painting from 8am most mornings.

Rooms not done everyday, bar staff surly and would not serve unless tipped.

Generally scruffy and messy a lot of storage in stairwell of tvs, settees etc.

Entertainment was a bit home grown passable for a hour but not much variation from night to night.

We certainly would not visit again for the money it was a rip off. The hotel was super club breezes in Punta Cana.

After reading the reports I was certainly very apprehensive about going to this hotel particularly as we were staying for Christmas.

We arrived after flying premier class from Manchester which I will add was well worth every penny especially when flying for 9 hours.

We were given a ground floor garden view room which I would describe as very 'tired' it was in need of refurbishing and a damp smell hit us immediately as our cases were brought down by the bell boy. However, it was fairly clean, there were no bugs,the fridge was well stocked and flowers were left around the sinks.

We tried to change rooms and the staff were very courteous and offered us another but again it was no better than the first one (the holiday rep told us to keep air con on all day and this would get rid of smell - and yes it did).A very tired family of four decided that we wouldn't be in here for that long anyway and decided to stay put an unpack!

As we arrived in the evening my boys wanted something to eat and as the hotel was in full swing we wanted somewhere quiet and only a quick bite to eat. The young girl on the buffet was extremely obliging and showed us to a table out of the way but also giving us detailed instructions on where everything was - fantastic.

After a good nights sleep, on a pillow which we labelled a 'bag of socks' - still we had a good sleep, we had breakfast which was very good, plenty of variety and then had a good look around.

Yes there was areas of the hotel that needed cleaning, but allowing for the fact it is a large place and it was also full (700+ rooms) we saw the staff were busy cleaning the whole time we were there. The hotel grounds were very well maintained. The swimming pool was cleaned every morning, the pool areas were mopped and swept regularly. We saw the jacuzzi and the fountain weren't working but within two days maintenance had sorted these things out.

The bar staff were great (we didn't need to tip to get branded drinks), they were friendly and couldn't do enough for you. The waitresses who brought you drinks were lovely, but did have a little difficulty in understanding and often brought you the wrong drink but hey it's the carribbean and you went and just got another!

We found the restaurants all very good, the food was cooked properly, we didn't get food poisoning anyway. The waiters topped up your glasses as soon as your glass was empty and at the end of your meal they couldn't get you a liquer fast enough!

We found the entire staff to be friendly and helpful. They absolutely loved it if you tried speaking in Spanish. My boys were well entertained with the rock climbing and the trampoline. The trapeze was there if you wanted to participate, all were supervised and very safety conscious. We also found it a bonus that you didn't have to pay to go on the pool tables.

The boys had no problem getting served at the bars they loved the kids just as much as the adults. I had a massage on the beach which was fantastic(70$). Something that I liked about the place most of all was if you said 'no' you didn't want to join in or participate in any of the entertainment or pool side games that was on offer they wouldn't push you - it meant 'no'.

The only two things that I had to grumble about really, was 1: the room and 2: the sunbeds definately needed replacing.

Otherwise, this was a great hotel and we had a wonderful time.