281 Reviews
Traveller Rating
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Excellent91
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Very Good127
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Good46
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Average14
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Poor2
Review Overview
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Cleanliness
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Entertainment
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Food
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Service
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Location
The hotel staff from the Management to the gardeners are all very friendly and no-one passes without saying hello, the hotel rooms are cleaned every day and the food/drink is of a good standard. Hotel grounds and Pool are kept really clean as is the beach.
Our family has made some great new friends and we would recommend this hotel as we have now been on three seperate occassions.
Travel operator: first choice
Travel operator: first choice
on arrival at the hotel the luggage wa swiftly delivered to our rooms and we were handed a refreshing drink as we checked in.. we have never had a warmer welcome before. we will be sure to return.
Travel operator: 1st choice
Travel operator: Firt Choice
Rooms are very big and also kept clean. The new animation team have made the nights entertainment a lot better than on our previous trips.
Travel operator: First Choice
Travel operator: first choice
My husband locked all of our money and passports in the safe without testing the digital code first (what can I say?), within minutes of calling reception, they had someone down to over-ride the system and help us get our stuff out!
If I'm honest, I felt the rooms could be doing with a bit of refurb, they were a little tatty around the edges etc but all in all, it was a very pleasant hotel. Well maintained. Gardens, grounds and pools were tended to every day.
The staff were brilliant, very friendly and always willing to help. From the towel art in the bedrooms to the time we were sitting out on the balcony and the gardner came up with a bunch of flowers for me! I only had one complaint regarding a time I went to the pool bar - I was the first person there, the only person standing. I was ignored while the barman cleaned up. Three seperate people (all English MEN) came up and got served while I was still standing there and eventually I had to walk away and get my husband to go for drinks!! Fortunately, there are very few male staff with the same attitude. And to be honest, I dont know who was worse the bar man for ignoring me or the other guys who clearly saw me standing there and never thought once to say I was before them in the queue! Grr.!
Food was nice, quite repetitive but thats to be expected in All Inclusive. I loved the little pizza flat breads at lunch time. We tried out both the Indian Al A Carte and the Italian. Both very nice. There is a small fee for both but well worth it.
Cant really comment on the entertainment to be honest as we dont go on holiday to do all the aerobics and competitions by the pool, we go to relax and chill. There always seemed to be plenty going on though. Even at night, the other guests were enjoying the bingo, quizzes and mr&mrs etc. We are quite happy sitting in the bar enjoying a few drinnks!
We would definately go back to this hotel and were already considering going back to Egypt this Summer
Travel operator: First Choice
The hotel is spacious with beautiful landscaped surroundings and it is clean and well maintained. The hotel was always clean and well kept and the reception staff were very helpful.
The river pool is a decent size, not too deep and the bar is easily accessible! If you like things a bit lively by the pool then sit at the other one cos that is where the games are! And beware the massage man, he does get the message after a few days though...
We had a select room with a sea view and it was worth the few extra pounds. Our room was great and the bed was huge! Our very artistic attendant left our towels in some lovely designs including a swan and a flower covered with petals.
The food was better than expected and there was always a great choice including Italian, Chinese and a BBQ at the back. Try the individual pizzas with your chosen toppings while you wait. There was also a roast most nights and the lamb was tender and tasty. Have a look as there was always something new to try.
Just note that the food at the Mermaid bar for lunch was not always covered properly (probably from other guests not putting the lids back on) and on occasion the sparrows were seen to be helping themselves!
With regards to tummy upsets, a few simple guidelines will help. When handling their money (especially the smaller notes) it is advisable to wash your hands or at least use an antibacterial gel. Also drink plenty of water!!! We followed these simple rules and were fine. It is not the food as the salad are washed in bottled water. We ate plenty of salad and even a bit of calamari!
Quick note - bottled water is only available at the main restaurant so make sure you get your bottles on your way out. If you forget, then there is a water dispenser at the River Pool or the upstairs bar to top up a bottle until your next meal time...
The souvenirs are much the same in the shops outside the hotel as the shops in the hotel. Look out the shisha shop in the hotel and ask for Sam as he is really helpful, doesn't hassle you, has some great stuff and does a good discount. If you buy a shisha, put the metal parts in your suitcase and carry the glass in your hand luggage as the whole thing may be taken away from you at the airport and put in the hold.
Our Russian guests were not always polite but they were not rude, it may just be a cultural thing. "Please" and "Thank You" were few and far between.
If you are only there for a week and only do one excursion, try the 'Stars and Dinner' as it is great fun. And don't be put off if you don't want a camel ride as it is optional.
We will be going again next year as it was a very relaxing holiday and we had a great time.
Hope this helps.
Travel operator: First Choice
The new animation team have just settled in so the entertainment is better than it has been on our previous visits.
Staff again were brilliant as was the food(as good as it gets on all inc if you want 4-5 star food then dont go all inc)
The hotel as ever was spotless and our rooms cleaned every day.
Travel operator: first choice
Travel operator: first choice
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