67 Reviews
Traveller Rating
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Excellent13
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Very Good41
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Good5
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Average1
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Poor0
Review Overview
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Cleanliness
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Entertainment
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Food
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Service
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Location
22 years 5 months ago
The hotel's location is excellent.
Breakfast: Cooked breakfast was not very good - the usual Spanish effort at an English breakfast. Apart from this there was plenty of variety. The biggest complaint is that the tables are not cleaned properly ready for the next customers. And when asked, the waiting staff are not keen to help - don't expect any smiles... that is until the evening when they make half an effort in the hope of a tip! The waiting staff left us feeling they only cared about potential tips. The evening meals were generally very good.
room: We were pleased with the room. Clean, and quite spacious with excellent balcony/view.
Excursions: Go on Son Amar it was excellent. But do not go with Thomson. Thomson price for luxury tickets: 100 euros. Ticket office 50 yards down the road: 59 euros. We did this and had exactly the same seats/menu as Thomson trip with excellent Spanish organisation.
Kids & parents: Pain in the arse. The kids scream & shout all day long. The parents are worse as they make no effort in controlling their monsters, and in doing so show a total lack of respect for other guests. There should be a swimming pool just for adults - basically couples can expect a holiday without a pool.
Entertainment: average. Tend to cater either for the kids or for the older generation. I am 29, and I felt none of the entertainment was geared towards my age range.
In conclusion. Nice hotel. Need improved breakfast and staff friendliness. Only go to this hotel if you don't mind the family noise of most public area. Don't get me wrong, I like kids and plan on having some myself. But I will certainly ensure they respect other peoples rights to have a peaceful relaxing holiday. The hotel should definately have kid free zones, otherwise Thomson should not send couples there.
Breakfast: Cooked breakfast was not very good - the usual Spanish effort at an English breakfast. Apart from this there was plenty of variety. The biggest complaint is that the tables are not cleaned properly ready for the next customers. And when asked, the waiting staff are not keen to help - don't expect any smiles... that is until the evening when they make half an effort in the hope of a tip! The waiting staff left us feeling they only cared about potential tips. The evening meals were generally very good.
room: We were pleased with the room. Clean, and quite spacious with excellent balcony/view.
Excursions: Go on Son Amar it was excellent. But do not go with Thomson. Thomson price for luxury tickets: 100 euros. Ticket office 50 yards down the road: 59 euros. We did this and had exactly the same seats/menu as Thomson trip with excellent Spanish organisation.
Kids & parents: Pain in the arse. The kids scream & shout all day long. The parents are worse as they make no effort in controlling their monsters, and in doing so show a total lack of respect for other guests. There should be a swimming pool just for adults - basically couples can expect a holiday without a pool.
Entertainment: average. Tend to cater either for the kids or for the older generation. I am 29, and I felt none of the entertainment was geared towards my age range.
In conclusion. Nice hotel. Need improved breakfast and staff friendliness. Only go to this hotel if you don't mind the family noise of most public area. Don't get me wrong, I like kids and plan on having some myself. But I will certainly ensure they respect other peoples rights to have a peaceful relaxing holiday. The hotel should definately have kid free zones, otherwise Thomson should not send couples there.
Travel operator: thomson
22 years 5 months ago
When I read comments about the food being very poor, I thought - what do they want? I have been there 2 years ago and it was perfect. Having just come back from there on the first week in July, I can understand why. Like before, everyone that you spoke to had been several times before. But this time everybody had been before but was complaining about the food. It used to say FULL ENGLISH BREAKFAST, the sausage made me want to be sick as soon as I tasted it, the bacon is like you see in other Spanish hotels. It should now say English-ISH breakfasts Usually the food is luke warm, if you were lucky. The Thomson rep verged on sarcasm when I commented about it, saying if I had complained at the beginning of the holiday, she could have done something about it. (Yeh right) Like what? She was not very polite at all I will not be going again
Travel operator: thomson
22 years 5 months ago
we arrived back from this hotel on the 5th of july and had a brillant 11 days. the rooms were small, basic and very clean. our room was on the "dark side" but it didnt affect us at all the view was still nice.the maids were in the rooms cleaning them every morning without fail. the food was superb and we never had one meal that we didnt enjoy. the staff were nice and the reps were very friendly. the entertainment was o.k but slightly disapointing. all in all it was a good holiday and i would thoroughly recommend this hotel to anyone
Travel operator: Unknown
22 years 7 months ago
All I can say is I'm glad I didn't pay the full price!
The hotel was well placed for everything and rooms clean and tidy, although a bit small but serviced every day.
The food was plentiful but was bland and sometimes tasteless including the soup!
The waitress service was poor and slow with the tables not being cleared after you finished your course also the table cloths not being changed after the table had been used something you would expect from a 3/4 stare hotel.
We booked through a last minuet firm only paying
The hotel was well placed for everything and rooms clean and tidy, although a bit small but serviced every day.
The food was plentiful but was bland and sometimes tasteless including the soup!
The waitress service was poor and slow with the tables not being cleared after you finished your course also the table cloths not being changed after the table had been used something you would expect from a 3/4 stare hotel.
We booked through a last minuet firm only paying
Travel operator: Unknown
22 years 7 months ago
I've been to the Santa Lucia overall about 6 times, my family love it!
The people who work there are lovely, we got on with everyone! they were so nice!
The maids always did there best to ensure are room was clean and tidy for us, which we appreciated.
The people who worked on reception were lovely as were all the waiters and waitresses!
The food was ok, but maybe does need cooking a bit longer, Us english do like well cooked food!
We missed last year going to the Santa Lucia, that would have made it 7 times in a row we'd been but as I had exams we wern't able to go, however, were visiting again this August which we're all looking forward to!
Can't wait to see all the staff again!!!!
The people who work there are lovely, we got on with everyone! they were so nice!
The maids always did there best to ensure are room was clean and tidy for us, which we appreciated.
The people who worked on reception were lovely as were all the waiters and waitresses!
The food was ok, but maybe does need cooking a bit longer, Us english do like well cooked food!
We missed last year going to the Santa Lucia, that would have made it 7 times in a row we'd been but as I had exams we wern't able to go, however, were visiting again this August which we're all looking forward to!
Can't wait to see all the staff again!!!!
Travel operator: Thomson
Recommended
22 years 8 months ago
This hotel is not only on the beach, its surrounded by it, fabulous setting, staff exceptional, food excellent, like one of the other guests, our room was on the 'wrong' side, and didnt get much of the sun, but there again, who wants to stay in their room to sunbathe when youve got beaches like that either side of the hotel?. Would thoroughly recommend this hotel to anybody
Travel operator: Unknown
22 years 8 months ago
This in my view is the best hotel you will find in the area.
Entertainment, yes is poor. Late bar is nice.
Food is spot on. The chef's trained in the uk.
Staff very good.
Lady Di's bar close for a good night out. Piano bar in Magaluf is brill. Ask the hotel to get you a taxi, the taxi rank is just outside the bar.
UK beers. Brill staff.
Try and book your trips not with the reps. Turn left outside the hotel first money change place you come to on the right (owner Bridget is her name) all your trips from there. I know all of this place.
Enjoy your holidays.
djwoody.
Entertainment, yes is poor. Late bar is nice.
Food is spot on. The chef's trained in the uk.
Staff very good.
Lady Di's bar close for a good night out. Piano bar in Magaluf is brill. Ask the hotel to get you a taxi, the taxi rank is just outside the bar.
UK beers. Brill staff.
Try and book your trips not with the reps. Turn left outside the hotel first money change place you come to on the right (owner Bridget is her name) all your trips from there. I know all of this place.
Enjoy your holidays.
djwoody.
Travel operator: ????
Recommended
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