129 Reviews
Traveller Rating
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Excellent39
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Very Good53
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Good21
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Average4
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Poor0
Review Overview
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Cleanliness
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Entertainment
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Food
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Service
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Location
Entertainment at night has though got worse. Hotel satff are attempting to entertain the crowd or they are bringing in poor quality acts, except tribute to Temptations and Rod Stewart.
With the poor entertainment the hotel some nights was very quiet, so by trying to save money on the entertainment provided they are loosing money as no one is buying drink!
2 pools - excellent although the one that opens at 9am seems to attract people who can not sleep, i.e. waiting on gates opening from 8am!
The rooms are excellent and spacious.
Would return again in the future but only if the entertainment improves and they have a new bingo caller - if you are about to visit the Lagotel you are in for a treat with Jimmy from Seville, he is the worst bingo caller you have ever heard!
Travel operator: First Choice
Would I visit hotel again - I am not sure for several reasons:
1. Number of teenage boys roaming around spoiling games for younger children, taking over the pool and being very boisterous without any chastisement from parents or staff
2. People reserving sunbeds even though notices were up advising visitors not to do this - staff made no attempt to stop it happening
3. Lack of security - several rooms broken into during our stay
4. Dress code in restaurant not adhered to again even though it was clearly stated that it was required
The hotel ws lovely - the guests are the problem!
Travel operator: First Choice
We were self catering and had a very large 2 bed apartment. We were able to upgrade to HB and we thought it was very reasonably priced. 5 Dinners and breakfasts cost 55 Euro for a adult and 35 for a child. Food was good some nights and really good others. We always managed to find something that everyone liked even the fussy members of the family. Breakfast was also very good with some wonderful fruit available.
Kids loved the pool area and we only took part in the sunbed rush a couple of mornings. We always managed to find a few beds in the afternoon and there are areas of shade in the main pool area if we didn't manage to find an umbrella.
Entertainment. Well what can I say. We enjoyed it, a lot better than some of the 1st choice Entertainment we have had in previous years. For the last few nights we had a new Bingo caller Jimmy and boy did he love the sound of his own voice. Some of the shows are better than others.
The whole complex is wonderfully clean.
If you are expecting to be in Alcudia you will be disappointed. It is a good distance from Alcudia but their is lots to do in the area without having to go into Alcudia each night.
I did find some of the gangs of teens off putting and I think my 12 year old found them a little intimidating and sort of held back on joining in because they seemed to take over things. I think the hotel could have done with some security at night in the bicycle rental area where these older kids seemed to congregate. I would loved to know where their parents were, they only seemed to appear on the last night.
All in all it is a wonderful complex and we will definitely return.
Travel operator: Falcon/First Choice
The food was fantastic you had several choices every meal, salad and hot, and could return as many times as you wanted (our eldest didn't stop going up for more). The lunchtime menu at the cafe were limited but you didn't always need to go after the large breakfast.
The pool was great 2 areas for the younger children to play in their depth and then a separate deeper pool. The pools in the club over the road were also clean.
The entertainment was very kid friendly we are still singing the mini disco songs at home. The clubs were great sylvester club and wavelength club keep both children happy and the reps were friendly and very helpful.
Travel operator: First Choice
Travel operator: Eclipse Direct
We stayed in an apartment (6th floor) overlooking the pool area. I don't normally like staying in a hotel with lots of floors but must admit the views were great. I had to ring reception because we had a couple of problems with air-con and cooker wouldn't switch on and the staff were not very polite (must have been still getting over the 2 coaches arriving at same time)I was also informed that if I wanted an electric kettle I would have to hire one....What!! I wasn't impressed!!
The weather when we got there was overcast, which didn't impress my daughter. However, the next day the sun burnt away the clouds (thank goodness) and the weather from then on was glorious sunshine.
The hotel staff were mainly friendly, especially the waiters. We didn't see much of the entertainent but my other half played bingo one night and won 280 euros....get in!!!
Much to the delight of all my family who made alarming noises when the last number came up. The bingo caller was a laugh too (sorry, can't remember his name) with lots of catch phrases.....(Aye yi, yi, yi, yi, yi, yi..If you go there you'll know what I mean)The world cup was on while we were there and the hotel had a large screen in the bar but this was obstructed by the many pillars in there. So, we went down the road to an English bar called Cheers and watched the footie there...Great atmosphere.
The hotel location was not that great and as we were s/c we found that the choice and quality of restaurants in Playa de Muro a bit disappointing. However, we went into Alcudia 1 day and 2 nights and the choice there was much better.
The buses were every 15 mins from the main road but did get very crowded.(1 euro per person on the bus. about 8/9 euros in a taxi)They also had live entertainment on a large stage on or next to the beach on both nights we went there. The reason why we picked this hotel is because it had good review on this web site, with people returning year after year.
However, I'm not sure I'd choose this hotel again, mainly because of it's location. But don't worry if you've chosen the lagotel because I'm sure you'll enjoy your stay....Have a goodun' !!
Travel operator: First Choice
Apartments were very clean, towels changed daily, rooms cleaned every couple of days. The lunch time food was very nice and resonable enough, tried the buffet style one of the nights ok wide variety to choose from, but was not intrested in going back another night. Pool and toilet areas were lovely and kept very clean. Staff were very friendly and reception staff were very helpful.
My seven month old daughter got sick on our second week, We brought her to the doctor in the apartments who sits twice a day, he seemed to be very good and spoke perfect English, he cost us 75 euro.
We would have loved to return here next year but unfortunately we will not due to the mossies, we got bitten alive, My husband got so bad that he could not go to the sun for the last 2 days of the holidays.
I dont know what it was but everyone seemed to be suffering for the bites, it is such a pity becuase it was a great place.
Travel operator: Falcon
While we were there, there were 4 rooms burgled so be warned! Be advised and take a safe as there was no sign of a break-in in any of these rooms. The room doors are meant to be self-closing but do not close properly and many people returned from a day at the pool to find their room door open! You actually had to pull it shut very tightly and then double check it was locked. There were lots of complaints at reception about this, then the day after the first spate of burglaries happened, the maids didn't arrive in for work apparently! We actually had someone try to open our door which wakened us during the night after the Pirates Adventure Evening.(By the way this was a fantastic show which we would recommend to anyone). After the burglaries, to add insult to injury,the people had to pay
Travel operator: Falcon - First Choice
Security a big dissapointment especially in this day and age.Doors not closing properly and swipe cards given out willy nilly.
Went half board and have to say the resteraunt staff were the best. Food was of a good variety and no upset stomache is always a bonus..
Pirate show well worth the money, but the sunday market in the port is a lot cheaper than the paying for organised trip..
Mosquito's a major prob, couldnt sit on balcony at night or outside in area as eaten alive. Some people red raw from the bites..
No good rushing for sunbeds if you have a bad back as have to unstack them every day and place where you want to lay, never saw them being cleaned either.
Loud music till around 12 and then noisy kids playing football etc.
Great weather, shame about the rest of it..
Went to the beach, nice if you like the jelly fish..
Travel operator: first choice
The breakfast menu offers a great choice something that everyone will enjoy. The evening menu has both a great hot and cold selection to choose from evening.
The location of the hotel is great as it is set back from all the hustle and bustle, but just a short walk away you have all the shops and restaurants that anyone needs.
What can I say about the entertainment staff Fabian (the boss), Jim, Vincent, Ilona and Danielle nuts total
Full on nut cases. The three main reps Phil, Gavin & Jo were also outstanding all the and willing to help.
Bar staff never really change always helpful and friendl a few new faces this year.
Just to pick up on a point made earlier by another guest, when we were there in July there was one room robbed, and what do you expect if patio doors are left open and people choose to leave money, passports, cameras, moblies, tickets, psp and other items laying in a drawer instead of paying a small amount to hire the safe in your room.
Would I return to the hotel again?
Of course we have already booked for next year along with 8 friends, 5 of which we met this year on the first visit and the can't wait to return, the other three friends we met years ago and the return every two/three years with us.
All that
Travel operator: firstchoice
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