85 Reviews
Traveller Rating
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Excellent11
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Very Good24
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Good27
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Average20
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Poor3
Review Overview
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Cleanliness
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Entertainment
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Food
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Service
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Location
The apts are a good size and fairly well equipped with a kettle, toaster, microwave and 2 ring hob. There were no scissors, which meant using the bread knife to open cartons etc.
Also only the sort of can opener that your grandma had, and the type of corkscrew that involves holding the bottle between your feet and pulling very hard.
According to the hotel leaflet there should be clean towels 3 times a week and clean sheets once a week. It took me 11 days and 3 complaints to get clean sheets. The towels were only changed 3 times in 2 weeks.
There are two separate pool areas. The main one where the reps are which has 2 huge salt-water pools and a toddler pool and another with a small freshwater pool, a bubble pool and a huge baby pool.
This baby pool was beautiful, very shallow with fountains to splash through. There is a shaded play park suitable for under fives here.
My boys like to spend the whole time in the pool and unfortunately they hated the salt water pools with a vengeance. This meant we could only use the small fresh water pool which was immensely crowded because many other children felt the same. The big salt water pools however were almost empty.
This was the first time I have used accommodation with
Travel operator: Thomson
The entertainment team,reps,and kidzone were all superb. All were energetic,helpful and most of all put everything into making your holiday both fun and relaxing.My daughter aged 5 Amelia and friend Caitlin aged 3 were entertained so much they didn't want to come home as were the adults.
In all honesty it was the best family holiday I have ever been on and look forward to dealing with Thomsons again in the future.
Travel operator: thomson
Our accommodation was a good 5 minutes walk away down, lovely green, palmed pathway. The room was of a good size, with all the basics needed... Good sized rooms throughout, & very tastefully decorated. We had to ask several times for the maid to change our linen as after 10 days, still hadn
Travel operator: THOMSON
We went on a self catering basis with the intention of eating out some nights and cooking meals on others. Unfortunately we found it very difficult to find a supermarket in the first week that sold meats and decent salad (found it in the second week but it is a long way away). Therefore we took advantage of a deal that the hotel had on which was for the buffet restaurant and that was to have half board and it worked out very good price. The first night was good food and a huge choice of salads and fruit the hot meal was not bad, but when we went in the next day the left overs from the night before were served up mixed in rice or potatoes and the food got progressively worse although breakfast was ok.
The main town is quite a walk away but it is a fairly nice walk and good for the tan during the day I understand that taxis were not that expensive but I did not use them.
The hotel staff were very polite and friendly and spoke a number of different languages.
The hotel is very clean and tidy, although we did have an issue that the sheets and towels were not cleaned when they should have been and the hotel was a bit slow. We spoke to the Thomson rep who got straight on to it and got them changed asap and even called twice to check it had been done and there were no other problems.
Thomson staff were fabulous can not fault any of them right from the kids reps ent team and the holiday reps. we felt like part of the family. My kids one of whom is normally quite shy really came out of himself around Mini Martin who spent a lot of time with him. Leanne, Kirsten and Chris you are all fab and are great entertainers and friends now.
We loved this holiday and would definitely go back again.
Travel operator: Thomson
Upon arrival check in was quick and easy only small thing to complain about was there arent many luggage trolleys and as the complex is quite spread out this could be annoying with luggage and children in tow!
Our accomadation was clean, basic and as we were at the back end of the main pool quite dark and dreary really! Although on the second day our foster child was in the bath standing having a shower when he grabbed onto the shower curtain the whole pole came crashing down on him and as he is 6 years old and skinny he was left bruised and shocked. We also had a damp patch on the ceiling in the bathroom and some rusty screws sticking out of the bedroom side cabinets which were dangerously the same height as our four year old daughters eyes.
Needless to say we were moved to a very nice bright apartment near the pool. Staff were helpful and apologetic.
The complex itself is fantastic, spread out and has a number of swimming pools. This complex also has a pub, supermarket, entertainment venue, kids club venue, playground, ice cream parlour, italian resturant[sort of!] and much more!
The thomson reps were brilliant with the children and the kids club was most welcome for those short periods so me and my hubby could relax a little. The entertainment at night was extremley repetative im afraid and after 2 nights we could not bear to sit and watch the same songs, dances, games as the night befor to the exact order!!!!!!!!!!!! We did go befor high season so maybe they do change it a bit then.
The town we loved and found many good resturants to eat it, the weather was good when we were there too. When we were there a lot of parents had major issues with the life guards as in they werent even looking at the pool area!
All in all not a 4 star but it did have good points too and for the money we paid we could have done worse.
Travel operator: Thomson
Food was absolutely appalling no choice chips chips and more chips and everything was cold people were reheating their food in the microwave provided in the restaurant (should not have to do this).
This is the worst food I have ever had at a hotel I would advise you to go self catering.
Travel operator: Thomsons
Entertainment at night is rubbish. Golden Goose pub on the complex for adults is non-smoking but the club room which is the kids place is a smoking room. Very strange. No good for couples.
A word of warning though, Thompsons seem to be dumping everybody at this place so I'll never take allocation on arrival again.
Travel operator: thompsons
Hotel was very clean, but some of the staff were far from friendly, especially by the pool bar.
More entertainment should be provided for adults, as although this is a family complex, there is a large number of adult only groups here too!
The hotel would be better when more is built/finished in this end of town - on a brighter note the only real restaurant in this end of town - Tiffanys - is absolutely lovely, nice food, friendly staff, great decor, good prices!
If you go on any excursions, thoroughly recommend Oasis Park in La Lajita, but would avoid Lanzarote shopping - simply don't get long enough there (3hrs!)
Travel operator: Thomson's
We had 2 apartments as the children were both over 12 (14 and 16) but as they were next to each other (as requested) this was not a problem.
We only tried the food once at lunchtime and it was OK.
The children went to the entertainment on 3 occasions in the week and seemed to enjoy. We adults went out into Corralejo which was a short taxi ride away (2.5 Euros) where the restaurants were generally very good.
The only slight down was the weather which was patchy (obviously nobody's fault and what do you expect in January)and the description in the brochure that stated the resort centre was 700 metres away. I would say at least double that but as I said previously the taxis were cheap.
The biggest compliment I can pay is that I would go back though probably when I could be sure that the weather was better.
I would also like to thank Thomson for the experience of a smooth check in and flight (both ways) which after a terrible experience with Excel Airways in the summer was much needed.
I would also like to recommend APH for parking if you are flying from Manchester. Although it is 7 minutes away they park your car for you and have it available for you to drive away on your return.
Travel operator: Thomson
We did not try the hotel food although the pizzas from the on site restaurant are delicious.Food from the onsite shop is very expensive especially if you buy the English food.
Netto is cheaper & only a 10 minute walk away.
The hotel staff were very friendly & helpful.
The kids disco was great & our 2 children loved Roly poly schmoly & juicy Lucy they were fantastic with the kids keeping them entertained throughout the day with activities & games.
Travel operator: Thomson
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