I was dissapointed on arrival. The reception area was messy and cluttered, check in was quick but I was told our apartment was over the other side of the complex. With two cases, a buggy and a two year old, I hiked up two steep hills and seemed to walk for ages before I found our place. On entering the apartment I hated it. Badly decorated, dusty, horrid old bed linen which felt damp. At least there was a kettle, I quickly put it on and thought a coffee would make me feel better. Wrong...the coffee tasted of lemon washing up liquid, I washed it out twice and couldn't get rid of the taste! My little boy was very excited about our "holiday house!" so this made everything seem better. We left the room to find somewhere to get a lemon-free drink. I was pleased to see lots of kiddies enjoying the entertainment in the pool bar and was told entertainment went on until midnight. The entertainment was excellent as long as you were under the age of nine! I found two out of the three waiters very abrupt and sometimes rude, even though i went out of my way to tip them and be polite. The two waitresses were lovely and always polite and sweet. I found the Thompson rep to be helpful and friendly.


The food served in the bar was adequate and good value. I thought the complex and the walk-ways were quite pretty and it seemed that there was always someone cleaning or gardenning outside. We had four cockroach incidents in the room but luckily I sprayed the room every day so all of them were dead.

The location wasn't a problem for us, as we planned to swim and relax in the pool. When we did venture out it cost just 3 euros down to the main resort.

I gave this one star out of five only because there is no zero. The Thomson brochure recommended this as a 3 star apartment complex, but I would say 1 star would be a more realistic rating. The room we were in (room 52) did not appear to have been cleaned or decorated in a long time and was in need of major refurbishment. The bath was chipped and the tiles throughout the entire apartment were filthy, with the grouting being in an appalling condition.

Our room was plagued by cockroaches throughout our stay and the second bedroom was so small that the wardrobe for the childrens' clothes had to be situated in the main living area. Every time we tried to use the toaster the entire electric supply to the room would trip out.

Our balcony was situated right next to a high external wall, with the floor above also projecting out to completely block any sunlight we may have been able to get. We had originally requested a pool view when booking our holiday, but when we arrived we were given one of the furthest away rooms and were infromed that only returning guests would be allocated rooms nearest the pool.

On the whole I felt that our accommodation was so bad that I considered buying a timeshare at the newly opened Anfi Del Mar complex just to get out of our apartment. Thomson Holidays should be ashamed of themselves for trying to pass this complex off as 3 star rated accommodation. Upon complaining to them on my return, I eventually received a letter stating that they felt my complaints were harsh and that they had never had any complaints about these apartments before (which I find very difficult to believe).

This experience has made me determined never to book with Thomson Holidays again as I feel that they have have basically swept aside my complaints and fobbed me off with their standard customer services responses.

The Eden provides good clean accomodati0on. We stayed in a ground floor room which had a terrace big enough for a table chairs and 2 sun loungers. Would recommend this complex for families and couples. The apartment had a daily maid service and bed linen and towels were changed mid week. All in all a good clean self catering apartment with good facilities and very friendly staff.

Spent feb half term here and it was a great holiday.
Although the bath rooms could do with an upgrade the apartments were clean and you had everythying you needed.
The food here was good value and we ate here most nights.
What a great location. 2 mins from the europa centre and no noise.
All the staff were polite and friendly.The resturant staff were so good.Mitch and staff a very well done to you.
The entertainment reps were good. Bingo and happy hour at 4 oclock.

The apartment complex has the reception, laundry and shop at low level and all the low rise rooms (only two storeys) above on almost a flat area. We stayed in a 2 bedroom apartment here.

The apartment consisted of lounge /kitchen, bathroom, 2 twin bed bedrooms. The kitchen was equipped with large fridge/freezer, 2 ring hob, microwave, toaster and kettle. The rooms are serviced by maids daily with clean towels, bed making, and cleaning.

The provision of a cot was no problem (even though Thomson had forgotten to tell them we needed one).

The large heated pool (yes it is I found the inlet) with sunbathing area adjacent to the bar/restaurant, there was a second adults only sunbathing area on one of the rooftops, and (the other rooftops are covered by solar panels).

There are two play areas - one for small kiddies.
Although not on Thomson Super Family, Thomson still ran daily children

Hotel bedroom was damp,and really cold.

Damp patches on ceiling. Little crawly things in bathroom and all over kitchen worktops.

Food was ok. Location ok if you like catching taxis everywhere. Hotel staff really friendly and nice to talk to, except for a chosen few. Entertainment first class.

This was my first trip to Gran Canaria, and was pleasantly surprised by how scenic it was, compared to Tenerife.

We arrived at the Eden apartments pretty late, about 9pm, as we were virtually the last to be dropped off, so after a 4 hour flight we were pretty tired.

Also we were at the far end of the complex (room 55) which was up an incline - so by the time we got to our room my girlfriend was a bit grouchy. However, I made her have a walk down to the pool area to grab something to eat and drink.

She soon cheered up after seeing how nice the pool was and there was load of sunbeds so no problems in that department.

Next morning we went for a walk to see where we were and was pleased to see we had some great views - being at the very top of the hill means you actually overlook Andores beach not Puerto Rico.

The apartments themselves are pretty basic on the inside and I would imagine would feel pretty cramped for a family but with just the two of
us we had plenty of room. They are well kept with nice arched walkways between with hanging flowers etc.

The bar meals are fine, but we mostly ate out. Entertainment is OK with the usual bingo in the afternoon and a few different shows at night like the Bird Man or snake woman - kids seemed to like it.

The Euro centre is only 100 yards away with loads of variety - Lord Byron does great food like steaks etc. Yates fun pub and Mary D's have good 2 for 1 drinks if you fancy that. There's also a nice Chinese.

Word of warning - there's a so called English chippy on the corner which always seems like a good idea when you're on the wa yback to the apartment - don't bother! We tried pizza, kebab and burger from there and they were all awful! If you want take away there's a nice place in the middle of the complex called Mambo's I think which also does great breakfasts.

We didn't bother with the Puerto Rico beach, we walked down to the Andores beach every day. It's lovely white sand and blue sea and only take 15 mins to walk. Some nice places to eat while down there too - try London Pride if you want English food especially the roast dinner. it's about in the middle of the beach. I tried a variety of places and never had a bad meal.

The Reps tried to sell us the usual trips - including a new one to a meal and a show for only 20 euro. We didn't book any with the reps, and on our first day found the place just at the bottom of the Euro centre where the show takes place! and you can just walk in free entry.

I can't believe the reps tried to sell us that show - although she did say we'd be the last to be picked up and the first to be dropped off - not surprising when it's only down the road!!!

Also the ticket office is right there too so you might as well book your own trips.

ALl in all we had a great holiday - the sun never stopped shining and the Andores beach is lovely. I am definitely going back next November maybe for 2 weeks.

Apartments were first stop from airport, at top of the hill, with excellent views. Europa centre, 2 mins walk away had everything you could want, or just jump in a cab for 3 euros, down to shopping centre, had some good meals here, also visit man made beach which was beautiful. Hotel staff were very friendly and helpful, entertainment was excellent, althou didnt win at bingo!!! Apartments were very clean and had everything you needed. All in all a good family hotel.

eden apartment were excellent for families, the entertainment by both the thomson reps and the hotel staff was superb. the kids loved the kids club. food in the hotel restaraunt was good value for money for my party to eat there was approx 45 euros. location was the only let down although a taxi from top to bottom only 3 euro. for anyone visiting sioux city dont take buggies thats a nightmare. i have already booked eden apts for next year it was that good.

I was very apprehensive about visiting this hotel after reading some of the write ups about it.....But when we arived there we were made to feel very welcome by the staff, reps and all the other guests.

We stayed in t 2 bedroom apartment which had a lot of storage space and also a decent sized kitchen area to prepare food, although there was only 2 chairs and a breakfast bar to eat at. Putting this aside the pool area was clean and staff were very very friendly, the thomson rep was always somewhere to be seen and if not easily contacted.

The Europa centre was just 2 minutes (if that) walk away where you would find may souvenier shops, amusment arcades, mini golf, electrical shops, bars, activities and lovely restaurants, which were very cheap indeed. If you prefered to cook at the apartment then there were to Netto supermarkets there too.

Travelling with two boys aged 12 and 9 they were kept occupied the whole time.

We were made to feel safe at the apartments as security are on patrol all night.

The weather was beautiful although i do like it hot, so it could become uncomefortable for those who do not like it that way. We will definately be going back again it was very reasonable in price for 10nights.

Just remember the proof of the Pudding is in the Tasting!! Happy Holidays