81 Reviews
Traveller Rating
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Excellent29
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Very Good36
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Good6
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Average8
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Poor1
Review Overview
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Cleanliness
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Entertainment
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Food
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Service
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Location
17 years 4 months ago
We arrived late on the monday night, disappointed with first impression, however rooms were spacious and clean with all the facilities you require, apart from air conditioning, we arrived during an abnormal heat wave! We were very pleased in the morning though with the presentation and facilities for a family hotel.
Hotel was located up a very steep hill with great views, but a taxi is a must to the beach only 3 euros, beaches are well worth the visit. Most apartments overlooked the pool area or gardens which were very nice and colourful. Balcony's were excellent, room for patio table, four chairs and two sunbeds. Entertainment was a little monotonous with Bingo everday at 4pm, my husband and daughter loved it though! Kids club excellent, pool area nice and clean, a bit of a scramble for the sunbeds in the morning though. Food at the hotel was excellent value, but we opted to go to the Europa centre every other night for a change and found some great restaurants in the lower area across from the Europa. All in all holiday was good value for money. I must stress though this is a family hotel so expect lots of children!
Hotel was located up a very steep hill with great views, but a taxi is a must to the beach only 3 euros, beaches are well worth the visit. Most apartments overlooked the pool area or gardens which were very nice and colourful. Balcony's were excellent, room for patio table, four chairs and two sunbeds. Entertainment was a little monotonous with Bingo everday at 4pm, my husband and daughter loved it though! Kids club excellent, pool area nice and clean, a bit of a scramble for the sunbeds in the morning though. Food at the hotel was excellent value, but we opted to go to the Europa centre every other night for a change and found some great restaurants in the lower area across from the Europa. All in all holiday was good value for money. I must stress though this is a family hotel so expect lots of children!
Travel operator: Thomson
Recommended
17 years 5 months ago
Arrived in Gran Canaria on 11 June 2007, this was our first time in the Canaries. Island very windy and appears mostly mountainous and bare. Long trip to resort (40 mins) after which time the Eden Apartments was the first stop. Not happy when arriving. I had specifically booked the Eden because I was under the impression that it was at approx halfway up a hill and I had turned down a cheaper hotel that I thought was further up the hill. Not so, the Eden is at the top of the hill and is a good distance from 'anything' of interest.
When we arrived I was taken by the general untidiness of the place, leaves, dust swirling/lying around and when I got to our apartment I wasn't happy; small apartment, faded decor, and everything just wasn't clean enough. There was a pay TV (1E/hr, which is a ripoff) and no oven, only a microwave that had not been cleaned in an age, and was probably passed the cleaning stage.
The complex has a good pool, with an OK bar that serves snacks and food with excellent staff. The entertainment was variable from very poor to excellent (the magician). Stayed at the Eden for 14 days. The first 10 days we hardly spoke to anyone as the complex seemed to be dominated by shaven headed gorillas with tatoos and football shirts who just growled at you if you made a pleasantry (and that was just the women). The last few days we found some families who were pleasant.
When we arrived I was taken by the general untidiness of the place, leaves, dust swirling/lying around and when I got to our apartment I wasn't happy; small apartment, faded decor, and everything just wasn't clean enough. There was a pay TV (1E/hr, which is a ripoff) and no oven, only a microwave that had not been cleaned in an age, and was probably passed the cleaning stage.
The complex has a good pool, with an OK bar that serves snacks and food with excellent staff. The entertainment was variable from very poor to excellent (the magician). Stayed at the Eden for 14 days. The first 10 days we hardly spoke to anyone as the complex seemed to be dominated by shaven headed gorillas with tatoos and football shirts who just growled at you if you made a pleasantry (and that was just the women). The last few days we found some families who were pleasant.
Travel operator: Thomson
17 years 8 months ago
The Eden Apartments were totally different to what we were expecting .
The apartments were cleaned daily apart from Sunday. The bar staff were efficient and always there if they saw your glass empty or table needed cleaning .
The entertainment staff did a great job Gazza and Cheryl provided the day and night entertainment.
The security was fantastic and had a guard on through the night,plenty of things to do for children. The Europa is only 5 mins walk away with some great bars too especially the extreemze bar where Russ and the staff give you a great welcome.
Going back next year to same apartments can,t wait!
The apartments were cleaned daily apart from Sunday. The bar staff were efficient and always there if they saw your glass empty or table needed cleaning .
The entertainment staff did a great job Gazza and Cheryl provided the day and night entertainment.
The security was fantastic and had a guard on through the night,plenty of things to do for children. The Europa is only 5 mins walk away with some great bars too especially the extreemze bar where Russ and the staff give you a great welcome.
Going back next year to same apartments can,t wait!
Travel operator: thomsons
Recommended
17 years 8 months ago
Booked based on ratings from here and elsewhere....and far better than we expected.
It is right at the top of a very steep hill but everything you need is within walking distance. Its only a short 3 euro taxi to town or beach.
Rooms were kept clean and serviced just about every day. The grounds were clean and tidy, shop at the hotel was cheaper than the supermarket at the Europa centre.
Entertainment was....well typical English club/Butlins style. The acts that came in were not what we called top class but some were very entertaining. But what do you expect for the price!!!
Food in the bar/pool area was quite acceptable, we ate there many times in our 2 week stay as it seemed so pointless to go elsewhere.
Europa centre has heaps of places to eat, top floor on the corner. Cant remember the name but I do remember the food. Great!!
Cockroach count - 8 in 10 days and when we mentioned it to reception, they cleaned up and treated the room and we saw no more for the other 4 days we were there.
All in all a good family holiday at a great price and would reccomend to anyone.
It is right at the top of a very steep hill but everything you need is within walking distance. Its only a short 3 euro taxi to town or beach.
Rooms were kept clean and serviced just about every day. The grounds were clean and tidy, shop at the hotel was cheaper than the supermarket at the Europa centre.
Entertainment was....well typical English club/Butlins style. The acts that came in were not what we called top class but some were very entertaining. But what do you expect for the price!!!
Food in the bar/pool area was quite acceptable, we ate there many times in our 2 week stay as it seemed so pointless to go elsewhere.
Europa centre has heaps of places to eat, top floor on the corner. Cant remember the name but I do remember the food. Great!!
Cockroach count - 8 in 10 days and when we mentioned it to reception, they cleaned up and treated the room and we saw no more for the other 4 days we were there.
All in all a good family holiday at a great price and would reccomend to anyone.
Travel operator: Thompsons/BA
Recommended
18 years ago
We stayed in the Eden Hotel-Puerto Rico. It was amazing! The rooms were very clean and tidy. There was a bar just downstairs where you could get a range of excellent food. The location was good. We were a little while away from the beach, but there was easy transport to and from further away places. The hotel staff were fabulous!! They were really friendly and great to get along with! Especially Santiago, he made a lovely birthday cake for us. We visited the hotel for the first time in 2005 and then again in 2006 and all the staff recognized us straight away which was really nice!
The entertainment was great, especially happy hour and bingo! There is children
The entertainment was great, especially happy hour and bingo! There is children
Travel operator: thomson
Recommended
18 years 1 month ago
Just returned from our first visit to the Eden Apartment and it was fantastic! It is situated at the top of a steep hill but it was in quiet surroundings.
The first floor 1 bedroom apartment had enough space for all four of us, two adults and a 15 and 12 year old. The staff were all very friendly and helpful. Gary and Vicky were brilliant.
Lots happening during the day but you didnt have to take part if you preferred not to. Didnt see much of the evening entertainment because we went out to the Europa centre to eat.
Would definately return to the Eden Apartments!
The first floor 1 bedroom apartment had enough space for all four of us, two adults and a 15 and 12 year old. The staff were all very friendly and helpful. Gary and Vicky were brilliant.
Lots happening during the day but you didnt have to take part if you preferred not to. Didnt see much of the evening entertainment because we went out to the Europa centre to eat.
Would definately return to the Eden Apartments!
Travel operator: Thomson
Recommended
18 years 2 months ago
Excellent family apartments. Kids club most days, sometimes twice a day. Apartments are spacious, clean and well equiped.
Satetelite tv 1 euro per hour,cartoon network, sky movies 1, sky sports 1,2 or 3 depending on what sporting event they are showing at the bar, be careful after 12pm with kids as free xxx tv comes on.
The location is directly behind the europa centre which has small ammount of bars and restaurants, for 3 euro you can get a taxi to the main resort centre, be prepared to queueup to 20mins, for a taxi on the homeward journey if are out from midnight onwards.
Satetelite tv 1 euro per hour,cartoon network, sky movies 1, sky sports 1,2 or 3 depending on what sporting event they are showing at the bar, be careful after 12pm with kids as free xxx tv comes on.
The location is directly behind the europa centre which has small ammount of bars and restaurants, for 3 euro you can get a taxi to the main resort centre, be prepared to queueup to 20mins, for a taxi on the homeward journey if are out from midnight onwards.
Travel operator: thomson
Recommended
18 years 4 months ago
Lovely clean hotel with very friendly staff.
Fantastic entertainment for everyone well done to Gary and Vicky who worked 7 days a week for 12 hours a day.
Up on the top of a steep hill but very cheap by taxi to get to beach and only 2 mins walk to the bustling europa centre.
Can't wait to return.
Nice food but everything comes with chips and veg is sparce apart from salads which were very nice.
Great for the family and loads of daytime activities to keep the little ones ammused.
Fantastic entertainment for everyone well done to Gary and Vicky who worked 7 days a week for 12 hours a day.
Up on the top of a steep hill but very cheap by taxi to get to beach and only 2 mins walk to the bustling europa centre.
Can't wait to return.
Nice food but everything comes with chips and veg is sparce apart from salads which were very nice.
Great for the family and loads of daytime activities to keep the little ones ammused.
Travel operator: Thomson
Recommended
18 years 4 months ago
Food at Eden very good and not badly priced and served to you very quick by the very friendly bar staff who were all very nice
Stayed in ground floor two bed apart no 26 which was always kept clean and tidy on a regular basis by the cleaning staff.
Location of the apartments is okay we did occasionally walk places but mostly took a taxi they are nice and cheap.
Hotel staff/reps were great and more than helpful and always smiled when you met or passed them.
Entertainment we found was excellent with something different on every night Gary and Vicky were good fun and kept all ages entertained the kids loved them. Play area outside should be fenced off and locked at night.
Pool area could do with antislip paint/mats
Stayed in ground floor two bed apart no 26 which was always kept clean and tidy on a regular basis by the cleaning staff.
Location of the apartments is okay we did occasionally walk places but mostly took a taxi they are nice and cheap.
Hotel staff/reps were great and more than helpful and always smiled when you met or passed them.
Entertainment we found was excellent with something different on every night Gary and Vicky were good fun and kept all ages entertained the kids loved them. Play area outside should be fenced off and locked at night.
Pool area could do with antislip paint/mats
Travel operator: thomsons
Recommended
18 years 6 months ago
The equipment provided for self catering was just right had a microwave 2 rings fridge/freezer and most importantly a kettle. We did eat out most of the time so didnt really use them.
Apartments very clean with daily maid service we had a couple of problems but they were put right within minutes of them being reported nice clean pool and restaurant.
Outside toilet not very clean though and when busy in bar can be quicker to go back to room to use the loo. We did eat there on a few occasions and food was lovely and plenty of it definately got your monies worth.
Hotel is at the top of the hill but a taxi down to main centre is only 3 euros so cant really complain and not only that you have everything that you need on site with the europa centre just round the corner with plenty of bars, restaurants and shops.
Hotel staff were the same as 18 months ago when we were last there they are absolutely brilliant especially the bar staff as for Gary and Vicky the entertainers they were brilliant gave us all a good laugh. As for Becky who was training to be an entertainer she was fantastic my little girls wouldnt leave her alone and she took good care of them and played with them.
I would definately visit again.
Apartments very clean with daily maid service we had a couple of problems but they were put right within minutes of them being reported nice clean pool and restaurant.
Outside toilet not very clean though and when busy in bar can be quicker to go back to room to use the loo. We did eat there on a few occasions and food was lovely and plenty of it definately got your monies worth.
Hotel is at the top of the hill but a taxi down to main centre is only 3 euros so cant really complain and not only that you have everything that you need on site with the europa centre just round the corner with plenty of bars, restaurants and shops.
Hotel staff were the same as 18 months ago when we were last there they are absolutely brilliant especially the bar staff as for Gary and Vicky the entertainers they were brilliant gave us all a good laugh. As for Becky who was training to be an entertainer she was fantastic my little girls wouldnt leave her alone and she took good care of them and played with them.
I would definately visit again.
Travel operator: Thomson
Recommended
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