81 Reviews
Traveller Rating
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Excellent29
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Very Good36
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Good6
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Average8
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Poor1
Review Overview
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Cleanliness
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Entertainment
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Food
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Service
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Location
19 years 6 months ago
The Eden was clean and well equipped. The only problem we had was the cockroaches but we were supplied with spray for the room and when we first reported it to the reps the cleaners came and sprayed the room well.
The only other concern we had was the security as there was numerous break ins in apartments while we were there. The staff in the bar/resturant (santiago, eric, ben, and mitchell) couldn't do enough for you and the food was really good as well.
Entertainment staff Mark, Vicki and Streach were really good as well, they kept you entertained every day, and the turns they had on the evening were good as well.
The only other problem we had was the Eden is situated on top of a mountain so if you are super fit then great if not be prepared to spend money on taxis and buses.
The only other concern we had was the security as there was numerous break ins in apartments while we were there. The staff in the bar/resturant (santiago, eric, ben, and mitchell) couldn't do enough for you and the food was really good as well.
Entertainment staff Mark, Vicki and Streach were really good as well, they kept you entertained every day, and the turns they had on the evening were good as well.
The only other problem we had was the Eden is situated on top of a mountain so if you are super fit then great if not be prepared to spend money on taxis and buses.
Travel operator: thomson
Recommended
19 years 6 months ago
I have nothing bad to say about this hotel.
The kids club was brilliant, the reps were fantastic and Vicky the entertainer who had the hardest job of all was fab. She was there all hours of the day playing games in the pool and doing the kids disco at night.
The rooms are cleaned five times a week, you have a huge balcony with 2 sun loungers on every balcony plus your usual table and chairs.
The TV's are run on Euros (1 euro per hour)and has channels for everyone. The onsite supermarket has pretty much everything you would need and there is also a Netto's just around the corner. There is also an on site launderette with iron and board.
I personally loved this place I only got back yesterday and am already looking at re-booking for July. There is also a lady who does nails, pedicures, massages and hair braiding by the poolside.
The food on-site is very good and very cheap happy hour every day (4-5). Drinks are buy one get one free.
Different entertainment every night.
The kids club was brilliant, the reps were fantastic and Vicky the entertainer who had the hardest job of all was fab. She was there all hours of the day playing games in the pool and doing the kids disco at night.
The rooms are cleaned five times a week, you have a huge balcony with 2 sun loungers on every balcony plus your usual table and chairs.
The TV's are run on Euros (1 euro per hour)and has channels for everyone. The onsite supermarket has pretty much everything you would need and there is also a Netto's just around the corner. There is also an on site launderette with iron and board.
I personally loved this place I only got back yesterday and am already looking at re-booking for July. There is also a lady who does nails, pedicures, massages and hair braiding by the poolside.
The food on-site is very good and very cheap happy hour every day (4-5). Drinks are buy one get one free.
Different entertainment every night.
Travel operator: Thomson
Recommended
19 years 6 months ago
Never again. Ants all over floors especially bathroom, long dark hairs blocking sinks our hairs are all fine, toilet no vents.
Never ever go back too the Eden no kids pool.
The only good thing was the reps and staff always there if you needed them.
Very close to the Europa center, take extra money for taxis as you will use them every day as miles up on top of a hill/mountain..
Never ever go back too the Eden no kids pool.
The only good thing was the reps and staff always there if you needed them.
Very close to the Europa center, take extra money for taxis as you will use them every day as miles up on top of a hill/mountain..
Travel operator: thomson
19 years 7 months ago
Just back from the Eden, couldn't fault the place, reception staff very good, especially Kim who was very helpful.
First floor room with spacious balcony, Well fitted kitchen with every thing you need.
As I said before couldn't fault the place,would go again.
First floor room with spacious balcony, Well fitted kitchen with every thing you need.
As I said before couldn't fault the place,would go again.
Travel operator: thompson
Recommended
19 years 9 months ago
If you have been to Puerto Rico and are attracted by the majestic sights of the beach, harbour and shopping centre at night like we are then forget the Eden. Its location will give you none of these without leaving the complex. We were also unfortuanate to have a ground level apartment next to the pool which was less than attractive.
Bed linen was clean but old and soiled and towels smelt musty.
Staff at the apartments were very friendly and helpful and the poolside bar gave excellent value for money. We did get a little fed up with the incessant entertainment, particularly the afternoon bingo but each to their own.
I thought the pool temperature (as it was winter) could have been a bit warmer but it was certainly more pleasurable heated than not!
Overall, if you get a nice room location this isn't that bad and it offers great entertainment value for families who just want to stay at the complex and want this type of holiday. But we won't return in a hurry!
Bed linen was clean but old and soiled and towels smelt musty.
Staff at the apartments were very friendly and helpful and the poolside bar gave excellent value for money. We did get a little fed up with the incessant entertainment, particularly the afternoon bingo but each to their own.
I thought the pool temperature (as it was winter) could have been a bit warmer but it was certainly more pleasurable heated than not!
Overall, if you get a nice room location this isn't that bad and it offers great entertainment value for families who just want to stay at the complex and want this type of holiday. But we won't return in a hurry!
Travel operator: Thomson
19 years 9 months ago
First time at the Eden apartments but certainly not the last.
Had a great holiday, staff excellent and friendly from the waiters to the reception, rooms of good size and clean although can be quite chilly in the evening in Feb.
Food very good and well priced as with the drinks.
Pool was great and heated to 25oc. Entertainment around the pool was good fun with a DJ as well (Gazza well done)
Overall a great place if you have kids. 5 out of 7 days sunny and hot, great.
Also a great crowd of people were staying at the time we went (21-28 Feb.) had a good laugh.
Will be booking soon to go again in Sept or April, pity the rooms will not accommodate 2 adults + 5 children.
Had a great holiday, staff excellent and friendly from the waiters to the reception, rooms of good size and clean although can be quite chilly in the evening in Feb.
Food very good and well priced as with the drinks.
Pool was great and heated to 25oc. Entertainment around the pool was good fun with a DJ as well (Gazza well done)
Overall a great place if you have kids. 5 out of 7 days sunny and hot, great.
Also a great crowd of people were staying at the time we went (21-28 Feb.) had a good laugh.
Will be booking soon to go again in Sept or April, pity the rooms will not accommodate 2 adults + 5 children.
Travel operator: thomas cook
Recommended
19 years 10 months ago
The Eden was brilliant!
The staff were all very friendly & extremely helpful. They were all really helpful when my parents came to suprise me for my 21st birthday - They hid them until they saw me coming in and then kept me talking so my parents could rush to my apartment before I got there. I then had every member or the Eden wishing me happy birthday all day after that.
The Food at the pool side bar is really cheap but very good quality!
The rooms were lovely - 2 huge sofas, brand new kitchen & ceiling fans in lounge/bedroom! The only thing I would have improved on is the bathroom.... it was ok but a little bit dated.
The only problem we had was noise from the path leading from the Europa centre at night but that wasn't very often.
The staff were all very friendly & extremely helpful. They were all really helpful when my parents came to suprise me for my 21st birthday - They hid them until they saw me coming in and then kept me talking so my parents could rush to my apartment before I got there. I then had every member or the Eden wishing me happy birthday all day after that.
The Food at the pool side bar is really cheap but very good quality!
The rooms were lovely - 2 huge sofas, brand new kitchen & ceiling fans in lounge/bedroom! The only thing I would have improved on is the bathroom.... it was ok but a little bit dated.
The only problem we had was noise from the path leading from the Europa centre at night but that wasn't very often.
Travel operator: Thomson
Recommended
19 years 11 months ago
We have just gotten back from 1 week at the Eden apartments and I must say we couldn't fault the staff. Very friendly happy bunch. We were there for new year and there wasn't much happening by way of entertainment.
Travel operator: thomson
Recommended
20 years ago
I stayed there with a friend in November 04. It was ok but with some problems. But maybe its changed since then. For some reason nobody seems to mention that there is a huge hike up if you are located near the top. Its a very high slope and easy to trip therefore would not recomend for families. Otherwise rooms are adequete and kitchen area as well. Bathroom smelt disgusting strong smells of sewerage. Needed a good clean in my opinion. And maybe drains needed to be looked at.
Pool and bar ok no problems. Weather was ok. I didn t like the big mall at peurto rico. Full of hagglers. Even in the shops when I tried to bargain I was called a liar for trying to haggle using a price I was given in another shop in order to try and make them lower their price. Excuse me but I though that was the point of haggling.
Me and friend were shouted at for not going in certain clubs that owners were trying to make us go into. Its pretty tacky and I would not return to this resort.
Pool and bar ok no problems. Weather was ok. I didn t like the big mall at peurto rico. Full of hagglers. Even in the shops when I tried to bargain I was called a liar for trying to haggle using a price I was given in another shop in order to try and make them lower their price. Excuse me but I though that was the point of haggling.
Me and friend were shouted at for not going in certain clubs that owners were trying to make us go into. Its pretty tacky and I would not return to this resort.
Travel operator: direct holidays
20 years 2 months ago
I stayed in the Eden with my family for 2 weeks and what two fantastic weeks they were.
Right from the start we were hit by the superfamily atmosphere with two kids aged 5 and 8 it was ideal.
The first day we put them into the kids club run by 6 fab girls they were then kept amused for the rest off the two weeks.
We were entertained by the pool day and night and the best part of a evening has to be the rep show.
My god how hard those reps work I couldn't fault anything.
It's near the top centre for meals etc and then you can go to the bottom for nights out.
I would recommend these apartments to anyone thanks a lot girls you were excellent !!!!!
Right from the start we were hit by the superfamily atmosphere with two kids aged 5 and 8 it was ideal.
The first day we put them into the kids club run by 6 fab girls they were then kept amused for the rest off the two weeks.
We were entertained by the pool day and night and the best part of a evening has to be the rep show.
My god how hard those reps work I couldn't fault anything.
It's near the top centre for meals etc and then you can go to the bottom for nights out.
I would recommend these apartments to anyone thanks a lot girls you were excellent !!!!!
Travel operator: thomson
Recommended
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