The hotel itself was great, clean, no bug and the maids came in all the time, which we didn't have a problem with.

The pool was fine itself, but you always have to fight for a sunbed, so in the end we gave up and went to the beach, which was great!

The staff were great and the holiday overall is good, but not much entainment for kids over the age of 10.

Good food, but if we ever came back to Lanzarote, we wouldn't come to this hotel because or the lack of entertainment for kids over 10!

We have just returned from a 2 week stay at the Galeon Playa apts and didn't want to leave!

The entertainment reps and the normal reps were absolutely fantastic and we're missing them already. If you and your kids want a fun holiday, this is the place for you as there's always something to do and you'll have a ball.

I can't speak highly enough of the place, the pool was fine although I'd read reports of it being freezing!

Hoping to go back at the end of the year if finances allow, best holiday in years!

This complex should be listed as 2 star not 3! The complex was a bit tatty and was in need of updating (which was underway during our stay). There are carpets in corridoors and by the sun terrace which was a bit strange, especially as these had to be shampooed!

The maid service was carried out at different times daily.

The entertainment was a bit naff, the morning wake up was a bit cheesy.

The pools were very clean and well maintained, they were not as cold as most people have posted on this site and were always well used by all the children and most adults staying there.

The rooms were adequate, the bedroom was a bit dark as we were on a corridoor, although some appartments have 2 balconies.

The bathroom was clean, do take your own towels as the ones provided do smell!! The kitchen was well equipped. Although we would go to this resprt again we would choose a different hotel next time as this did not really qualify for being a superfamily hotel.

We have just come back from the Galeon. We have a teenager in a wheelchair so before we went were able to request a ground floor room which we were given in the new block, if this was the new block then god help those in the old blocks!!!

The reception is like a postage stamp so you often bump into people.

The room was clean but very basic. The kitchen is as others have mentioned but must add that a draining board would have been useful, just a sink so wet crocks have to sit directly onto the work surface! The bathroom had a constant damp smell, having no window or even a fan extractor made things pretty difficult when 4 of us took daily showers, walls dripping with moisture, mildrew over tiles, slippy floors etc. The towels had an awful smell, as if they hadn't been dried properly when washed, left in un-aired cupboard, then put out. Musty with a capital M!!

On 4 occasions our wet and smelly towels had been removed from the floor roughly folded and put back on the rails!! So you can imagine wet dusty and even smellier!!!Disgusting.

Entertainment was rubbish.

Pools were freezing. The hotels manual stated one pool was supposed to be heated, and this is incorrect.

We found the hotel to be very small and very basic compared with any other 3* that we have visited all over Europe.

Fortunately for us family and friend had booked into the Puerto Tahiche and Barcel Galea hotels just up the road. These are 3* and I would rate them far superior to the Galeon. Pools larger, cleaner, entertainment excellent. Hotel grounds spacious and comfortable. So we spent all the time away from the Galeon. We just slept there on the noisiest beds we have encountered. I always strip the beds on the last day of any holiday, just to check we haven

My family and I have just returned from the Galeon Playa.

We were bitterly disapointed ! We emailed the Galeon several times before going requesting a room in the new block but we were put in the old block. Our bathroom stunk of sewerage it was comming from every plug hole on the place. The smell was foul.

We complained about this but it took a week of complaining to be eventually moved to another apartment which also stunk. Our kettle was mouldy in the bottom so they brought us another mouldy kettle. The shower tiles and floor tiles were covered in mildew. We had to buy plastic knives and forks as the ones in the apt were unuseable. The bed and towels smelt stale. I felt like crying!!

We didn't once go in the pool as there were dubious things floating in it.

The entertainment was cheesy to say the least!!

But however, the location was excellent and the kids clubs seemed well run and our little girl enjoyed the slides very much.

I do hope that after all these bad reports the Galeon Playa will do something about the above issues as it can only get worse. We have complained to Thomson about this and are awaiting a response.

We booked this twelve months in advance paid full brochure price. This holiday really made us think seriously what Thomsons standards really are.

This was not at all superfamily room was disgustingly dirty, well worn and tatty furnishings. Hated every minute of it.

Reps didn't want to know, filled in resort report whilst there will be taking this matter further.

Ok we moved rooms, but no improvement whatsoever. What a dirty place.

Location is Brillant, the hotel is situated in the best possible place on the resort. Hotel was clean but the blankets felt a bit itchy.

This is an ideal place for children aged 3 and above who can stay up late. I had a child that was just under 2 and she was not really catered for. But on the plus side spent a lot of quality time with her.

Hotel about 15 mins from airport, flight takes about 3hrs and 30 mins. Ideal for first holiday experience for baby.

We just got back from our 2 weeks holiday yesterday, and I've never been so happy to leave a place before!!

I had read this board before going so I was looking forward to it, I was even able to request a room in one of the new blocks (E10 room 263) Which I got no problem.

Firstly let me give you the PRO's of this complex:

The staff were all very helpful and friendly.
Any problems with maintenence etc was dealt with extremely quickly and efficiently. We even got a call from the manager to check that the work had been carried out to our satisfaction, I thought this was a nice touch.

Towels were changed daily, loo rolls topped up and apartment cleaned daily.

Location is great for restaurants, beach and shops. The beach is just round the corner and is lovely!

The bedroom in our apartment was ENORMOUS (a good thing when you have nowhere to put your suitcases)

I never saw a single cockroach, not even one!!

We got a nice big balcony.

CON's:

This is by far the NOISIEST complex I have ever stayed in. You can hear every sound resounding down the corridors, footsteps, furniture scraping across the floors, people talking/laughing/shouting.

I would definately NOT recommend it for people wanting a peaceful relaxing holiday. We were kept awake every night, being woken up constantly.

The pool, well its already been mentioned by everyone else, but you have to try it to believe how cold it is!! My daughters normally spend the whole holiday in and around the pool, but they gave it a try and said it was like iced water. It took them ages to get warm again afterwards, and they refused to go in it again. In fact the pool on our side was always deserted, apart from the odd brave individual who tried their luck but never came back again.

The beds in the living area were really uncomfortable. The mattress on the camp bed was just like material stretched across springs, and had holes in and dubious stains (eww) We got this changed for a slightly better one, but still disgusting. I felt so sorry for the kids, they just kept saying how much they were missing their own beds back home.

The towels are really smelly! Even when they are replaced and are 'clean' they smell. We only used them sparingly and to sit on on the balcony. We took our own thankfully.

The pay TV is a rip off. It costs 1 euro for an hour and most of the channels are in foreign languages (?!)
We did get Sky news which was useful for keeping up to date but nothing else really worth watching.

The sofa was SO uncomfy, I think I have a bad back now!
We found the patio chairs more comfortable to sit on, but that gets a bit uncomfy after a while.

The entertainment was a bit naff. Darwin gets 11/10 for his energy and enthusiasm though, and he's a nice guy.
The bar was always packed with families sitting smoking whilst their babies tried to sleep in pushchairs til 11pm!

I hated the atmosphere, we did catch a good magic show though, only spoiled by other peoples kids getting in the guys way whilst their parents ignored his pleas to get them away from the stage. This seemed to happen every night though.

The kitchen is really tiny too. The smallest I've ever seen in SC accomodation. Not very well equipped either. It has 2 rings, a microwave a kettle and a toaster. The latter 2 sat on the dining table as there was no room for them in the 'kitchen' area. Nowhere to prepare food really, very disappointing. I'm sure the fridge was too warm, so I didnt buy meats etc. The freezer didnt keep things frozen, we just bought fresh food daily.

I would not stay here again, I hated it.

If you really want to go, try requesting room 363, its the one above where we were and had a big balcony like we did. It will only have people below so might be a little quieter than ours.

When we got there, we had to wait an hour for the room, as it wasnt ready.

The staff were lovely, they were all ready to help.

The room was a lovely size, the beds were in a state and very uncomfortable. Every time one of us moved we both woke up because they were really squeaky.

The day entertainment was absolute rubbish, always cancelling things. I asked when things would be on, no staff seemed interested. There was kids club but not sure how good this was.

The tv was a total con, no channels as advertised, no sky sports, only thing that there really was Sky News. You had to pay 1 euro an hour for the tv and if you didnt watch it for that long, your money just went down anyway, what a rip off!

The pool was freezing, we watched a young child jump in and she just froze in the water, her dad had to jump in fully clothed to get her out. We didnt go in!

On arrival we were told our room would not be ready for another hour and were given a voucher for a free drink at the bar. Within 10 minutes, a staff member came and gave us our key. We had requested a room in block 11 and this was the block we were allocated. (Room 370).

The one bedroom apartment was spacious and spotlessly clean. The living area had a bed/setee, coffee table, pay tv on cabinet, dining table and four chairs. TV was 1 euro per hour and we found there were plenty of channels, including Sky movies.

Kitchen area had microwave, 2 rings, fridge, kettle and toaster - plus all crockery and cutlery you could ask for. The manager rang the room about half an hour after we went in to ask if everything was OK.

The bedroom was large with fitted wardrobes along one wall which contained a safe. If you needed to use the safe there was a small charge.

The balcony had a patio table and 4 chairs as well as a drying stand. The balcony was large and, again, spotlessly clean. No signs of beetles, etc.