We arrived at the hotel late evening. The noise was loud, but that was the kids enjoying themselves.

After we checked in, we walked to our room, looking around there were cups and paper plates dotted all around,but we saw plenty of bins.(lazy people).

The room was big enough for the four of us.

The following morning the cleaners were tidying up and doing a good job.

The food was basic, but nice and quite a few selections to choose from.

Location of the hotel for us was nice, as it was not by the bars and discos,but only 2 mins away in the taxis.

Staff at the hotel were very nice,helpful etc.

The entertainment was ok, the hall where it takes place is not set up very well,there area lot of blind spots,but the four entertainers worked very very hard to try and keep everyone happy throughout the day and night.

Would we visit this hotel again??? yes we all enjoyed the week and would come back again.

Have to say thay we did not enjoy this holiday and would not return or recommend for the following reasons:
Room dated with uncomfortable beds and peeling paint,
Food bland and repetative,
Children playing football in reception with a rep,
Graffiti on tables.
This hotel is described as 3* plus in brochure but i really cannot see how they have rated it so highly(more like a 2*).
The only plus points were the the lovely walk across the front and the resturants in Teguise(where we eat out three nights out of seven).

Stayed all inclusive in this hotel. Lanzarote is a beautiful place and we had a brillant time. The hotel itself left at lot to be desired it was very dated, extremely run down, dirty and very much in need of a refurbishment. The food was ok for a few days but after 2 weeks got a bit boring and repetative. The hotel was about 20 minutes walk from the main town of costa teguise. The hotel staff was not at all friendly and every thing seemed to be to much bother. The cleaners did a very good job trying to clean up after everyone. The entertainment was ok but after 8.00pm their was no seats left. There was graffiti on all tables. There was also cockroches in the hotel. The pool area very dirty and not suitable for children. The floors everywhere were dirty. Advised for children to wear water shoes around pool (very dirty)no life guard on duty. I would not recommend this hotel to anyone.

I have just read all the reviews to date and let me start by saying I did infact enjoy this holiday and so did my children but not enough to recommend it (unless maybe out of school holidays)! However let me put my opinion. Round the pool cleanliness ... the mess and dirt caused by untidy guests. I would admit the staff could have made a bit more of an effort to keep the pool area cleaner but when guests were leaving food all over the floor and allowing their plastic drink cups to roll around in the wind what can be expected. The pool itself was very clean and was kept so throughout the two weeks we were there. Cleaners and pool staff were on duty all day every day. Also there was a life guard on duty while we were there.

We had a down stairs apartment and this was kept extremely clean and tidy with a maid changing and making beds 6 days a week. Cutlery and crockery were not supplied in the rooms but I presume this was because we stayed all inclusive and believe me there was enough food all day to cater for everyone without you having the need to cook in your own room. Although the way the guests were acting in the restaurant there was about to be a food drought!! The entertainment was repetitive for the kids (in the view of the adults) but they thoroughly enjoyed it. The main downside for me was the beach being 20 minutes away as the beach was very nice and clean. Again I did enjoy this holiday but found it was the guests that let this hotel down not the staff!!!

When we arrived we thought the pool area was great,beautiful, but really dirty ,ground in dirt.We found the rooms were ok,looked newly decorated.

The food was as good as we have had anywhere else.But But !!!!!!would never go again,people were really enjoying themselves in the (bear pit) entertainment room down stairs, and their kids were running wild everywhere else, throwing everything they could into the pool, fighting ,swearing, it was awful, and it went on every night.

In the morning it was unbelievale what had to be dragged out of the pool, even shopping trollys. The whole place was dark and gloomy, if there had been somewhere for us to have a drink it would have been o.k, but because it was appartments before there is no reception,or lobby.

I blame the hotel for allowing this jungle war fare. we got a refund on our return, if you are a normal family its not for you, if you want to get drunk and dont care where your kids are then its your kind of holiday.

Im sorry , but when I went the place was in riot mood,and the manager would not come out of the office. Food, resort were nice.

Just returned from this hotel which we found to be very clean and the staff efficient.the maid came in 6 days a week and was friendly.Communal areas and some of the rooms could do with a lick of paint as they are a bit tired looking,but hotels are busy places and you can only expect paintwork to become chipped more quickly than usual with lots of people tromping through.

The food was nice but very repetative and every meal time there was chips.There is a nice gentleman serving carved meat though and this was always delicious.Kids menu needs looking at though,my 10yr old had a nasty shock when eating deep fried squid rings which he thought were onion rings,( squid on a kids section,i ask you?!).As a tip take some plastic cutlery with you as there are none in your rooms,(there are plastic plates on the bar by the pool which you can pilfer),Just in case the boredom of the food choice gets to you and you fancy trying take away from the chinese or pizza place down the road from the hotel,both delicious by the way and good value for money.

Entertainment staff work very hard,the day time activities are very good,as word of warning at some point there is a poolside game where guest are asked to take part,get dressed up in costume,be given a name and when Shaun rolls a dice you take turns to proceed around the perimeter of the pool.At the start of the event a certain competitor is told it will be a fixed race and that they will win.Other guests around the pool are asked to bet on their favourite and of course the competitor in question bets a pretty penny on himself/herself.A member of the entertainment staff however is also a competitor in the race and of coarse it is that staff member who wins the race swindling poor customers out of their cash.Quite a nasty row broke out over this whilst we were there,so bet on the staff and get some justice for past guests guys!.

Night time entertainment for the kids is poor,only 3 tracks were played on some nights and passed off as a mini disco,(mini being the operative word obviously).This was to make way for the family shows which were painful,(a snake charmer who does a legs and co, holds up 3 snakes over her head and then proceeds to asking guests if they would like to have photo with the snakes for 10 euros).The parrot show was of a similar stance but they are in the hotel every night asking for photos as well,quite frankly it will be a long time before i visit a bird house at the zoo!.

We never saw a late adult show as some of our kids are only small so bed time was calling,therefore i cannot comment on their caliber,but on the whole i think the kids entetainment needs a re-think which is a shame as the staff really do put in alot of hours at the hotel,also alot of the money making stunts need monitoring as holidays are expensive enough and also you just dont want to be pestered on holiday by people on the take all the time.

The hotel is a bit out of the resort of Costa Teguise itself and it is a lovely walk along the promenade if you don't want to take the hotel bus.It was a bit far for some of our kids so the adults of our party took a walk on a rota basis.If you want a hotel in the heart of the resort though then Lanzarote bay isn't the hotel for you.
Finally the brochure states that the hotel operates a laundry service,which anyone who has used one will know can be expensive,i'd just like to say that it is a self service laundry costing 4 euros a wash this might be valuable knowledge to those of you with small kids who seem to go through endless amounts of clothes.

where do you start with this hotel!!!

Let me tell you that this hotel is deffinatly not young child friendly.

i had read the reports on this site before booking and thought they were quite resonable for a 3* hotel. We have just returned 1st July 2004. On arrival you are handed your room key and a map to find your apartment. This can be an experince on its own. We were on the first floor and had to carry our suitcases buggy and all hand luggage through the bar area and up the stairs.(There are NO lifts)Some apartments could be 200yds from reception.

The rooms are ok but a bit dated.

Every where in the hotel requires going up and down stairs, from going to your room, the pool, the reception and the night time entertainment you have to go down in the "dark dingy graffettied no air condintioned night time bar". this is about 25 marble steps to carry your buggy down and up again. if you have children you can't sit up stairs as children are not allowed in the captains bar.

the cleanliness of this hotel is very poor. my families feet were black with grime till we got home!!
the pool is surrounded in concrete and puddles are created in which black grime seems to be constantly evident. the pool side toilets are cleaned once in the morning only, throughout the course of the day the floor becomes very filthy with urine in which guests use then go into the pool.

our bin in the apartment was not emptied for 3 days.
this hotel is advertised as child friendly but there are stairs everywhere and the hotel provides no shade to escape to apart from your room, there are no umbrellas supplied. we were told when we were there that the life guard alledgely could not swim.....

when there the 3 pool tables were out of order, the dart board was really hanging of the wall.

the hotel advertises snacks till late, these are some stale sandwhichs on the end of the bar in the captains bar in which children are not allowed.

the food at meal times is very bland and poor, we ate out several times.

in the 2 weeks we were there, there were only 3 good adult shows. the rest were done by the hotel staff. who by the way are the only exellent thing about this hotel.
all my family had a great holiday as we joined in all the fun and games with the other guests, we made some really good friends.

its just a shame the hotel is just so poor.
i am not some kind of moaner, i have stayed in 2* and many 3* hotels but this has to be by far the worst ever and i would never revist this hotel again, nor would i recomend it.

The Cleanliness was good. The food needs to be improved. The location was good as there were buses.
Some of the hotel staff had an attitude problem but some nice and helpful.The hotel entertainment was absolutly brilliant. Little Em and Sean have been the best entertainers we've seen. They were brilliant with the adults and the children. They worked very hard and made our holiday brilliant. Emma was very good with the children too. We didnt get to know Lee as well as the others.

This is not a 3 star plus establishment.
The apartments are sparse, beds are of poor standard.Lats broken and rep not very interested in sorting out anything.
Food was ok.
In the bar they use plastic glasses so you think that you are in Butlins.
Skirting and archtrave falling off and they are doing work around the pool, i.e painting every evening and alot of hazardous things around the pool. Open manholes, piping etc.
Flooding due to rain and not guttering.

All inclusive was lovely, the food was superb and such a great selection. It was a 10 minute walk away form town where they had a great bar/club (jelly fish). The staff were lovely especially Ian and Benelley.

Our room was 10 seconds from the pool and bar, the pool was cold but we were out of season! And security was excellent around the complex.
Entertainment was poor, but the alcohol made up for it!!!!!
I would highly recommend this hotel, but each person to there own.