89 Reviews
Traveller Rating
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Excellent44
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Very Good33
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Good9
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Average2
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Poor1
Review Overview
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Cleanliness
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Entertainment
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Food
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Service
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Location
17 years 6 months ago
Two weeks booked at the Bouganville Playa, in Adeje (Playa De Las Americas), Tenerife ... last week of May and first week of June 2007.
Hotel rated as 4*, but definitely warrants a 3*. Whilst rooms were virtually spotlessly clean, they were very outdated and in need of general updating and refurbishment.
That said, the service was on the whole good. Contrary to other reviews the food service in the buffet restauarant was very good. Always found available tables and the food variety was good enough not to become too monotonous. All very freshly prepared and cooked, the meats and desserts were excellent.
Sunbeds were available whenever we needed one, although can appreciate that during high season it might be tough to get one. The "house rules" regarding no reservation of sunbeds (by using towels) is completely ignored ... recommend complaining if there's a problem.
Main reception staff very helpful, and bar area extensive and a good atmosphere.
Hotel rated as 4*, but definitely warrants a 3*. Whilst rooms were virtually spotlessly clean, they were very outdated and in need of general updating and refurbishment.
That said, the service was on the whole good. Contrary to other reviews the food service in the buffet restauarant was very good. Always found available tables and the food variety was good enough not to become too monotonous. All very freshly prepared and cooked, the meats and desserts were excellent.
Sunbeds were available whenever we needed one, although can appreciate that during high season it might be tough to get one. The "house rules" regarding no reservation of sunbeds (by using towels) is completely ignored ... recommend complaining if there's a problem.
Main reception staff very helpful, and bar area extensive and a good atmosphere.
Travel operator: Thomas Cook
Recommended
17 years 9 months ago
Found the hotel spotless and the staff very helpful indeed.
Room cleaned daily and fresh sheets and towels daily also. In the room also was small cold cupboard (not a refrigerator) but was ideal for keeping water and soft drinks cool.
Food plentiful and, being buffet, you could eat what you fancied. Having a 3am call for the flight home we asked for a snack breakfast and this was provided although, sadly it had been prepared the night before and had been left out (covered) in the restaurant - everything had gone soft.
Location was good, very handy for the beaches.
Towels for sun beds available from the hotel for a returnable deposit.
Hotel staff were very helpful, a change of room was asked for on arrival and immediately granted.
Entertainment for my wife and I was usually at the piano bar where the keyboard players made dancing a pleasure, especially when they played the Spanish music!
We would indeed visit this hotel again
Room cleaned daily and fresh sheets and towels daily also. In the room also was small cold cupboard (not a refrigerator) but was ideal for keeping water and soft drinks cool.
Food plentiful and, being buffet, you could eat what you fancied. Having a 3am call for the flight home we asked for a snack breakfast and this was provided although, sadly it had been prepared the night before and had been left out (covered) in the restaurant - everything had gone soft.
Location was good, very handy for the beaches.
Towels for sun beds available from the hotel for a returnable deposit.
Hotel staff were very helpful, a change of room was asked for on arrival and immediately granted.
Entertainment for my wife and I was usually at the piano bar where the keyboard players made dancing a pleasure, especially when they played the Spanish music!
We would indeed visit this hotel again
Travel operator: Airtours
Recommended
17 years 9 months ago
i have stayed about 6 times here it is an excellant hotel and i amreturning again in october 2007 and cant wait food excellant and i am fussy staff very attentive. we usually go9 to the wali ha bar across the road to see titch cooper the drinkis cheeper thhere and its fun i have recommended this hotelto a lot of friends and they to enjoyed it have stayed in the las dallias and troviscus all are of good standard but i always go back to the bouganvilla
Travel operator: direct holidays
Recommended
17 years 11 months ago
Great hotel, well run with friendly helpful staff.
Excellent choice of well prepared and presented food.
Bar prices a bit on the steep side. Nice clean pools with plenty sunbeds.
Rooms are a bit dated but kept very clean.
Evening entertainment is just OK.
Excellent choice of well prepared and presented food.
Bar prices a bit on the steep side. Nice clean pools with plenty sunbeds.
Rooms are a bit dated but kept very clean.
Evening entertainment is just OK.
Travel operator: Independant
Recommended
18 years 2 months ago
We have stayed in other hotels in this chain before so we were sure that at least we would be pleased with our hotel.... we were in for a shock . The lobby was luxurious booking in was efficient.
Then we saw our room, to describe the accommodation as basic would be a compliment this most definitely is not my idea of a four star hotel, the room was shabbily furnished with three uncomfortable single beds flat pillows and air con which needed the card in all day to keep it reasonable.
The hotel staff looked as unhappy as us , the food was plain and not much of a variety.
the restaurant was badly organised with only one waiter seeming to know his job, the food was often lukewarm and by our third night we were eating out mostly.
If you put out the make up room sign on the towels would be changed but the sheets were only changed once in a week.
The pool area was beautiful, very well set out and overlooked the sea, we found there were plenty of sunbeds , the only draw back to the pool area were the entertainment team who found themselves far more entertaining than we found them.
Without a doubt we will never return to this hotel chain again .
Then we saw our room, to describe the accommodation as basic would be a compliment this most definitely is not my idea of a four star hotel, the room was shabbily furnished with three uncomfortable single beds flat pillows and air con which needed the card in all day to keep it reasonable.
The hotel staff looked as unhappy as us , the food was plain and not much of a variety.
the restaurant was badly organised with only one waiter seeming to know his job, the food was often lukewarm and by our third night we were eating out mostly.
If you put out the make up room sign on the towels would be changed but the sheets were only changed once in a week.
The pool area was beautiful, very well set out and overlooked the sea, we found there were plenty of sunbeds , the only draw back to the pool area were the entertainment team who found themselves far more entertaining than we found them.
Without a doubt we will never return to this hotel chain again .
Travel operator: direct
18 years 2 months ago
The Bouganville Playa is a fine hotel and I would have no hesitation in recommending to fellow travellers.
Check out Sita's shop across the road from the hotel,
not your usual high pressure salesman plus good bargains (don't forget to haggle) hope you enjoy your stay as much as we did
Check out Sita's shop across the road from the hotel,
not your usual high pressure salesman plus good bargains (don't forget to haggle) hope you enjoy your stay as much as we did
Travel operator: Alpharooms
Recommended
18 years 3 months ago
Having stayed in this hotel a few years ago we noticed a few changes for the better. The lifts were faster and better, the pools were much improved, the location for the entertainment was much better. It was nice to be greeted on arrival with a glass of wine.
On the whole the cleanliness of the hotel was very clean with the rooms being cleaned every day. However on one occasion we had a dead cockroach on the balcony and another day there was a live one in the bathroom.
The food was wonderful with so much choice. They catered for all tastes. Special mention must go to Domingo the waiter in the restaurant. He was always smiling, enjoyed a laugh and a joke and remembered what we wanted to drink each night.
The only down side of this hotel was that you needed to reserve a sunbed (even though it said this was forbidden). On our first day we did not go the pool until 11.00. By then all the beds were taken or reserved.We went to the beach instead which is only a short walk away. A good point about the pool is that there is always a lifeguard on duty and an emergency number very prominent.
The entertainment was very professional especially the Irish dancing. We were surprised at how talented the star friends were. During the day they would be running the activities e.g archery, table tennis etc then at night they would be performing on the stage.
We definitely hope to return to this hotel in the future.
On the whole the cleanliness of the hotel was very clean with the rooms being cleaned every day. However on one occasion we had a dead cockroach on the balcony and another day there was a live one in the bathroom.
The food was wonderful with so much choice. They catered for all tastes. Special mention must go to Domingo the waiter in the restaurant. He was always smiling, enjoyed a laugh and a joke and remembered what we wanted to drink each night.
The only down side of this hotel was that you needed to reserve a sunbed (even though it said this was forbidden). On our first day we did not go the pool until 11.00. By then all the beds were taken or reserved.We went to the beach instead which is only a short walk away. A good point about the pool is that there is always a lifeguard on duty and an emergency number very prominent.
The entertainment was very professional especially the Irish dancing. We were surprised at how talented the star friends were. During the day they would be running the activities e.g archery, table tennis etc then at night they would be performing on the stage.
We definitely hope to return to this hotel in the future.
Travel operator: Thomson
Recommended
18 years 3 months ago
We have visited this Hotel for the last four years, because it is family friendly and our 7 year old son enjoys its and so do we.
Yes we could go to a Five star hotel but it is not really perfect for kids really, that is why we have returned here,you dont spend that much time in the room only to sleep and shower!
You know exactly what you get here and I would not like to go somewhere else and then compare it to this hotel and then wish I was there.
All the nationalites mix and enjoy the Adults and Kids Activities.
The bar staff/waiting staff/chef's have been pretty much the same for the last four years which must point to a happy ship!
A special message goes to Domingo who is the best waiter I know in any restaurant in the world! Mateo,Franiciso and Reinanldo the best Barmen to keep my glass full on holiday and they make the best Bloody Mary and Iberostar or Beach fruit cocktail for my Son.
The Entertainment crew Mariano,Patrizo,Ruben,Nicole,Sergio,Andrea,Nieve as ever work so hard and are always happy and ensure you have a great holiday either during the day or evening!
Yes we could go to a Five star hotel but it is not really perfect for kids really, that is why we have returned here,you dont spend that much time in the room only to sleep and shower!
You know exactly what you get here and I would not like to go somewhere else and then compare it to this hotel and then wish I was there.
All the nationalites mix and enjoy the Adults and Kids Activities.
The bar staff/waiting staff/chef's have been pretty much the same for the last four years which must point to a happy ship!
A special message goes to Domingo who is the best waiter I know in any restaurant in the world! Mateo,Franiciso and Reinanldo the best Barmen to keep my glass full on holiday and they make the best Bloody Mary and Iberostar or Beach fruit cocktail for my Son.
The Entertainment crew Mariano,Patrizo,Ruben,Nicole,Sergio,Andrea,Nieve as ever work so hard and are always happy and ensure you have a great holiday either during the day or evening!
Travel operator: N/A
Recommended
18 years 3 months ago
The Bougainvilla Playa is an excellent 4 star hotel.
We usually stay self catering so was a bit wary of the food only because I
We usually stay self catering so was a bit wary of the food only because I
Travel operator: independant
Recommended
18 years 4 months ago
Fabulous hotel everything you could wish for in a holiday, my wife & I had a fantastic holiday at the bouganville in July 2006 in fact I would go as far as to say the best holiday we have had?
So to anyone who is reading this review go to the bouganville I guarantee that you will enjoy yourself.
So to anyone who is reading this review go to the bouganville I guarantee that you will enjoy yourself.
Travel operator: thomas cook
Recommended
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