45 Reviews
Traveller Rating
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Excellent3
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Very Good25
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Good12
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Average4
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Poor1
Review Overview
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Cleanliness
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Entertainment
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Food
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Service
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Location
19 years 9 months ago
The first impression of the hotel was lovely. The reception staff couldn't do enough for us - although we did email and ask for a pool view not too high up and ended up on the top floor overlooking the road - which is very busy - but you could see the sea - just! Apart from that it was lovely.
As most other people have said the hotel was exceptionally clean with clean towels every day and the beds changed twice.
The food in the dining room is very repetitive but there was plenty to choose from - the salad bar was good with a great assortment. There was always the same type of desserts though.
The one bugbear of the holiday was trying to get a drink. Every night we had to wait for up to 35 minutes to get served and I have put this in the hotels log book as there was nowhere enough staff on. Goodness knows what it would be like in the height of summer.
The entertainment was poor for a 4 star hotel except for the night they did Sister Act - which was hilarious and had the place in uproar - well done to the entertainment staff! It was terrible trying to get a drink in this bar too.
We had a good relaxing holiday although it rained 5 days out of 7 - but nobody can predict what your weather is going to be can they. All in all I would recommend this hotel.
As most other people have said the hotel was exceptionally clean with clean towels every day and the beds changed twice.
The food in the dining room is very repetitive but there was plenty to choose from - the salad bar was good with a great assortment. There was always the same type of desserts though.
The one bugbear of the holiday was trying to get a drink. Every night we had to wait for up to 35 minutes to get served and I have put this in the hotels log book as there was nowhere enough staff on. Goodness knows what it would be like in the height of summer.
The entertainment was poor for a 4 star hotel except for the night they did Sister Act - which was hilarious and had the place in uproar - well done to the entertainment staff! It was terrible trying to get a drink in this bar too.
We had a good relaxing holiday although it rained 5 days out of 7 - but nobody can predict what your weather is going to be can they. All in all I would recommend this hotel.
Travel operator: Sun Star Leisure
Recommended
19 years 9 months ago
Second Time visited the hotel, and second time we were very impressed.
The hotel was very clean and tidy and was in a lovely location, about 15 peaceful stroll from the beach and about 10 minutes from the shops. Is not in the heart 'hard core' area of Playa De Las Americas - but is not to far in a taxi for the party go'ers.
The food was nice but was sometimes a bit repetitive. Although we travelled on a half board basis, the first thing we did when we arrived was upgrade to all inclusive with the hotel, as you were unable to do so with Thomas Cook. The bar service was good but a little slow as was all waiter service, and more than once a waiter tripped with a tray full of glasses and bottles - opps!
All in all good hotel with 7 pools, some good facilties and ideal for a nice family/couples break -as a travel agent would recommend!
The hotel was very clean and tidy and was in a lovely location, about 15 peaceful stroll from the beach and about 10 minutes from the shops. Is not in the heart 'hard core' area of Playa De Las Americas - but is not to far in a taxi for the party go'ers.
The food was nice but was sometimes a bit repetitive. Although we travelled on a half board basis, the first thing we did when we arrived was upgrade to all inclusive with the hotel, as you were unable to do so with Thomas Cook. The bar service was good but a little slow as was all waiter service, and more than once a waiter tripped with a tray full of glasses and bottles - opps!
All in all good hotel with 7 pools, some good facilties and ideal for a nice family/couples break -as a travel agent would recommend!
Travel operator: Thomas Cook
Recommended
19 years 11 months ago
Rooms cleaned daily - food very repetative ok if you are vegetarian. Entertainment very poor not what was expected at a four star hotel.
Travel operator: thomas cook
20 years ago
Myself and my girlfriend Bev were impressed with the hotel especially the food, accommodation and friendliness of the staff.
The scenery and walks along the sea front were memorable and romantic with magnificent views of Mount Teide.
We are returning on our honeymoon in July 2005 - why try and improve on the best?
The scenery and walks along the sea front were memorable and romantic with magnificent views of Mount Teide.
We are returning on our honeymoon in July 2005 - why try and improve on the best?
Travel operator: Thomas Cook
Recommended
20 years 2 months ago
Just come back from hotel jacaranda hotel very clean room cleaned every day. Staff very pleasant and very helpful.
No problem with sun beds could get one any time in the day. Entertainment in hotel just ok but short walk approx 10mins plenty of bars with entertainment.
Would go back to this hotel with no problem.
No problem with sun beds could get one any time in the day. Entertainment in hotel just ok but short walk approx 10mins plenty of bars with entertainment.
Would go back to this hotel with no problem.
Travel operator: thomas cook
Recommended
20 years 3 months ago
The hotel is situated on a busy roundabout but is only a few hundred yards from a nice beach.
The room was a good size with two single and two double beds but I wish the TV would have a decent english channel on it, even just to catch up on the news at home. BBC1 or ITV would do instead of CCN Europe
The hotel cleaners were very efficient, always cleaning and polishing everything that moved. Food was good with a wide selection although once or twice there wasn't a great deal that I fancied.
Hotel entertainment for the Brits is virtually non existent. The majority of guests are Italians who seem to have their own little club, with very few of other nationalities. The main evening entertainment took place inside and the air conditioning in the venue could not cope when the place was full so be prepared for a sweaty evening.
The room was a good size with two single and two double beds but I wish the TV would have a decent english channel on it, even just to catch up on the news at home. BBC1 or ITV would do instead of CCN Europe
The hotel cleaners were very efficient, always cleaning and polishing everything that moved. Food was good with a wide selection although once or twice there wasn't a great deal that I fancied.
Hotel entertainment for the Brits is virtually non existent. The majority of guests are Italians who seem to have their own little club, with very few of other nationalities. The main evening entertainment took place inside and the air conditioning in the venue could not cope when the place was full so be prepared for a sweaty evening.
Travel operator: Thomas Cook
Recommended
20 years 4 months ago
We arrived at the hotel to be told we had to go to first dinner sitting which was in 20 minutes and that this could not be changed (although we just pleased ourselves after first night which sitting we went to)
The hotel room was very clean and plenty of towels and sheets changed at least every other day if not every day!.
The food was wonderfully presented and nicely cooked but this was based around a Mediterranean theme. Very poor choice for kids nothing at all really except chips!!
The hotel staff were friendly and helpful animation team which also ran mini club differed in their enthusiasm for their job. Erica was excellent with the kids though.
Entertainment in the day time provided by hotel never really happened, and at night it was all in German etc. One of the nights at midnight, the hotel let work men start drilling this was stopped when we complained to them.
Sunbeds were a nightmare they started being moved at 5.20 am every morning (we had a pool view room) even though reserving was suppose to be not allowed and there were plenty to go round as well as comfy mattresses.
Only problem with room was we were in, was that we were in the middle of a mother and father and two sons so many a conversation took place between the two across our balcony and slamming doors and music in the early hours by the boys. Parents soon put a stop to this when we said.
Would not return to hotel again as not worthy of four star rating really and not food for kids despite there being loads around the complex.
The hotel room was very clean and plenty of towels and sheets changed at least every other day if not every day!.
The food was wonderfully presented and nicely cooked but this was based around a Mediterranean theme. Very poor choice for kids nothing at all really except chips!!
The hotel staff were friendly and helpful animation team which also ran mini club differed in their enthusiasm for their job. Erica was excellent with the kids though.
Entertainment in the day time provided by hotel never really happened, and at night it was all in German etc. One of the nights at midnight, the hotel let work men start drilling this was stopped when we complained to them.
Sunbeds were a nightmare they started being moved at 5.20 am every morning (we had a pool view room) even though reserving was suppose to be not allowed and there were plenty to go round as well as comfy mattresses.
Only problem with room was we were in, was that we were in the middle of a mother and father and two sons so many a conversation took place between the two across our balcony and slamming doors and music in the early hours by the boys. Parents soon put a stop to this when we said.
Would not return to hotel again as not worthy of four star rating really and not food for kids despite there being loads around the complex.
Travel operator: thomas cook
20 years 5 months ago
the hotel jacaranda is one of the best I have stayed in accomadation and food and service is excelent.
but beware, i was mugged just opposite the hotel in the evening, it really shook me up. i am not a teenager, 1 am in my early fifties so beware this man had a knife, i did not stand a chance. he had a car waiting for his gettaway
but beware, i was mugged just opposite the hotel in the evening, it really shook me up. i am not a teenager, 1 am in my early fifties so beware this man had a knife, i did not stand a chance. he had a car waiting for his gettaway
Travel operator: orchid
Recommended
20 years 5 months ago
The Jacaranda is a large and impressive hotel and is kept very clean.
However when we visited it was just too busy as a result you had to queue for everything not funny when you have young children. The meals were of a good standard however I feel were more suited to continental tastes.
The main pool area got far too busy if you were not up for 7.00 am then you had no chance of a sun lounger and there was now-where else to sit apart from the bar out in the sun again not funny if you have young children. The adult entertainment was very poor, the children entertainment is ok but again British children are in a minority and the staff did not go out of their way to encourage them to join in.
The mini disco was good but the venue got far too busy about 500 people in one room so no chance to get a drink unless you bought three at the beginning of the evening.
Not for us and would not go back.
However when we visited it was just too busy as a result you had to queue for everything not funny when you have young children. The meals were of a good standard however I feel were more suited to continental tastes.
The main pool area got far too busy if you were not up for 7.00 am then you had no chance of a sun lounger and there was now-where else to sit apart from the bar out in the sun again not funny if you have young children. The adult entertainment was very poor, the children entertainment is ok but again British children are in a minority and the staff did not go out of their way to encourage them to join in.
The mini disco was good but the venue got far too busy about 500 people in one room so no chance to get a drink unless you bought three at the beginning of the evening.
Not for us and would not go back.
Travel operator: Thomas Cook
20 years 6 months ago
Had a really good holiday - hotel lovely. The room was very spacious.
Kids loved the mini club and disco the evening entertainment was good. Variety of the food was excellent even champagne for breakfast.
It was in a good location although there was a very busy road outside the hotel.
I would definately recommend this hotel and we will return.
Kids loved the mini club and disco the evening entertainment was good. Variety of the food was excellent even champagne for breakfast.
It was in a good location although there was a very busy road outside the hotel.
I would definately recommend this hotel and we will return.
Travel operator: Thomas Cook
Recommended
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