I only wish I had looked at the reviews on here before I went. It was a total nightmare from start to finish. I can only add that if i had booked for 2 weeks I'd of found somewhere else.

The staff acted like everything was such a big deal, we had water coming through the roof it took 3 days!! for anyone to sort it out. The toilets smelt and were very dirty.

I had high hopes for this holiday but was let down. I agree with all that has been posted about this place and it reminded me of the film the lads out of the Young Ones did when they run a rundown hotel!

After reading the two reports on here, this Hotel must of gone down hill.
1, When we checked in the Receptionist did not greet us just gave us our key and told us where to go.
There is no concierge
2, The room 404 was ok, but equivelent to a 3 star with a TV, which has ITN and a super movie channel with Arabic Subtitles.
The Balcony was very small and faced the air con pipes and generators, so there was a constant buzzing all night.
The Air con was very good in our room we had a 3 way setting, but other people in other rooms were complaining that theres was not working.
3, The Pool, the Following morning we got up a 9am and went to look at the Pool area People were there putting towels down, but not in a major way.
The sunbeds needed replacing most were broke and only lied flat and dirty, the whole area looked if it could do with a major refurb, the pool did not look clean at all, a kid my son had met got a ear infection possibly from the pool.
We Decided to not sunbathe there and went to Parque Santiago III.
4,THE FOOD, If that is what they could call it.
First morning we went for breakfast, there was your usual continental style, and the usual for us Brits Sausage Bacon and eggs, we got a plate full each and it was freezing, the bread seemed a bit stale i made the toast with too, got too admit though the Coffee was quite nice.
Hence we ate out for Breakfast After that.
Being brave we tried Evening Dinner,when we went to the restaurant desk this man come up to me and said ticket, i said i dont know what you mean, he then shouted Ticket again, i showed him my door credit card type key, and then he shouts Ticket, then i realised that we did get another ticket when we checked in and did not realise it was our food ticket it had no explanation on it,and we did not use it for the so called breakfast, or in the room info booklet,
After all the Ticket Business, we were showed a table that still had crums on from the people before, we were asked what we wanted to drink, I ordered Torres Vino Sol, and got a bottle of Valentino,I had drank half a glass till i realised so just left it.
If you like Cold fish in Batter, cold fish fingers, and burger that were in gravy with a slice of cheese on that looked sickly, and was cold too, you would be happy here.
The Bread Roll on the Table was the only thing i ate and my son ate a slice of Melon, off too Mcdonalds we went.
So we never ate there at all again, ive styed in 3 4 and 5 star, this place for food would look bad in a 2 star.
The Hotel offered a upgrade for 20 euro a day to go all inclusive, we declined and i could tell by the end off the week the restaurant was getting emptier and emptier, my son made German Freinds and they said the same the food was bad.
AND THE WORST NIGHTMARE OF THIS HOLIDAY IS WHEN WE GOT CLEAN TOWELS ON THE SECOND DAY, AND THEY HAD SOMEBODYS POO STAIN MARKS ON THEM, I THINK THEY HAD JUST BEEN DRIED AND SENT BACK OUT TO ANYONE THAT GOT THEM.
It was not worth complaining because no one listened.

This has got to be the hotel from hell!!
I've never been treated to such rubbish food in all my life, the breakfast was ALWAYS cold no matter what time you got there i had a go of the evening meal and i took it back to the chef and told him it was cold and unfit to eat i complained to the manager who didnt seem to be bothered.

When looking into the kitchen i noticed the floors and work tops were filthy with flys everywhere!

I paid good money for a 4 star hotel and i would of had a better time in a 2 star hotel!!

The pool area was a joke with major work needed. All in all i wouldnt send a prisoner to the hell hole and advise people to stay away untill this is sorted out no wonder people would rather go to turkey, greece ect!!!

Everything was great except the food.

Would go back but self catering instead of all inclusive

Hotel clean, food average. Apart from one waiter in the dining area the staff were surly.

One of the bar men made a pass at my partner...asked to go out with him! I was only in the toilet. Not going back.

the food was excellent and the room was very clean the pool was a little small but still plenty for us the staff were attentive and entertaining.

The location was good far enough to be out of the nightclub noise but near enough for us to walk there if we chose.

Fantastic position on the seafront at the quieter Fanabe end of Las Americas.Although classed as Las Americas it is about 40 mins walk to what I would call the centre ie the dreaded Veronicas area.This hotel is extremely clean.The pool is on the e small side as is the terrace around it,however there are 2 beaches very close by,one 200 metres over the road and down a slope to the right,another about 500 yds left out of the hotel.There are dozens of bars and eateries on the doorstep.The food was good as was the service.The waterpark is walking distance.The area of Fanabe is up and coming so building work is always ongoing nearby but not near enough to affect this hotel as its location is well established.The weekly market site is 100 m across the road.I dont think this place is particulary good if you have young children as there is nothing organised for them, ideal for couples.The entertainment was pretty poor with bi lingual hosts who repeated everything in half a dozen languages making it dis jointed.However with so much nearby no real need to stay in.The rooms are well proportioned,ask for a seafront one as we had,great views and sunsets over La Gomera.