First time in Tenerife. Hotel very clean. Staff helpful friendly.

Food good plenty to chose from. We went out every night to the Bay view bar great entertainment with Julie, John Tracy. Also Bentley is a great place to eat if you fancy some home cooking food say hi to Ann if you go.

Hoping to see them all again in 2007 .Had a great holiday .

The hotel was very clean maids cleaned every day
clean towels bed changed on regular basis.

All the staff seemed very pleasent and helpful I would say that the rooms could do with updating.

The restaraunt was clean and never really over busy my only complaint in this department would be that the food never seemed to be hot !

Overall I did not think that the hotel lived up to its rating I would have rated it a 3 star at the most we looked forward to this hotel and in truth were disapointed.

Would we stay here again I dont think so.

Nice clean Hotel,good location
lovely view from 5th floor balcony.room nice, simlilar to travelodge room.

Food not bad at all.


Pool area could do with a bit of TLC but on the whole a good holiday base. We enjoyed it, being our 10th visit to Tenerife. We would go back to this hotel.

Just back. Lovely hotel , always cleaning.

Great location,food okay ,hotel staff very nice except bar staff twice had a pint there and saw 2 arguements over drinks, plus 2.90 euros a pint very expensive.

Entertainment okay during daytime, usual games but at nightime laughable. Glad I was not all inclusive. One professional show all week rest made up with rubbish singers and shows, ended up going out everynight,but it still was a great holiday would go back no problem to this hotel.

The whole object of our holiday was to have a relaxed stress free time over christmas....... we got it! We were there for 10 nights on an all inclusive basis.

First impressions of the Esmeralda are Wow. The reception is huge, spacious, clean, and very high ! The reception staff, although not brilliant in English were helpful and polite.

At the time of arrival, there were only two lifts with a third being fitted, this was done with no noise or mess to the floors or reception area.

We had a room on the 5th floor, which overlooked the pools and restaurant area, with a view of the neighbouring hotels pools and the sea to the left, to the right were views of the mountains. The room was clean and average sized hotel room, you have to pay 2 euros a day if you want to use the fridge. The bathroom again, usual hotel sized bathroom, the room and bathroom were cleaned daily along with clean towels. Hot water was constant apart from about 5 ish each evening when the hotel was busy and then it was just a matter of being patient for about half hour.

The food, this is difficult. The food was hot and plentiful but repetitive. You certainly could not fault the selections that were available to you, and you wouldn't go hungry, breakfast covered everything from cereals, continental, to full English. The rest of the meals were a selection of salads, and a selection of fish and meat lunch and dinner with a variety of sweets, there was a chef to cook steaks and pork if you chose but there was nothing outstanding but we must stress it was good food, the times we just couldn't face another salad, we ate out to break the monotony up.

The restaurant did seem a little hectic at times, as you have to wait to be seated, then your drinks are ordered, then you help yourself to the buffet, but there was the occasional delay to be seated if you got there at a busy time. There was no Christmas gala meal. The restaurant staff again were friendly and helpful, and they worked their backsides off.

The Entertainment, you must bear in mind we were there at christmas, we don't have children and we are mid thirties. There are two entertainment staff, that spend their day asking if you want to join in the various games around the pool, they are not pushy and are very polite, and with fairness had a lot of people joining in. The evening entertainment was very hit and miss, they had the clowns and flamenco dancers but they also had some terrible bands playing. Christmas Eve was a big surprise, they shut the bar and entertainment at 10.00 so the staff could go home !

The all inclusive, is not as it sounds. You can have the soft drinks and local alcohol drinks from 11 - 11. There are only ice creams and cakes available after 4.00. The bar will not serve you more than one drink at a time, especially near 11.00. You can have a bottle of wine as well as the other drink options with your meals.

After reading the reviews I must admit to having reservations about going to the Esmeralda, but we had a good time, the hotel was clean, the food was good and all I can say is, if you want everything to be 100% as you like it, then stay at home cos you won't get it on holiday. The staff are not rude, they may seem a little abrupt due to the language difference, but also don't speak to them any different than you expect to be spoken too, there were times we were embarressed to be English !

Booked this as a post op treat for my husband and can only say that this is NOT a 4* hotel.First impressions are excellent, grand entrance and foyer and very good location.

Our room had a good view but quite small and dimly lit (even by continental standards). Rooms cleaned regularly and towels changed,however towels were smaller than usual and quite worn out.

Hotel rooms need a face lift. Food was fairly boring and bland.After 6 days we moved out into a nearby apartment and enjoyed remainder of our holiday.

Hotel very nice, impressive reception area rooms very clean, maids 7 days a week including New Years Day.

Staff at check in very helpful maids also very good. Only problem I had was with the bar staff who tried to give me a local produce whisky which is for all inclusive patrons instead of Johnny Walker red label at 4 euro 20 cents and another time I complained of the measure I was told to take ice to fill it up - be warned of the bar staff !

My wife and I stayed for 11 nights on an all inclusive board from 4/11/05 to 15/11/05, we have stayed in a lot of all inclusive hotels but this one must rate as the worst by far.

A 4 star hotel this is not, hotel decor etc very nice, but as for service and food no way. we were there for 11 nights, breakfast was nice but other meals very poor we only ate dinner in the hotel twice, we had to eat out because of the lack of variety and quality of food shame after paying for all inclusive board.

Staff were very ignorant they seem to ignore the all inclusive guests in favour of the half board guests (tips)... no snacks available apart from toasted sandwiches for purchase, just small tubs of ice cream for all inclusive. Very poor variety of drinks no coktails etc.

Room cleanliness was not good sand was left all over the bottom sheet of my bed and the top sheet just pulled over top. We had no towels for two days despite asking at reception 3 times. We had no soap in the dispensers until the 8th day not really 4 star service I think.

It is a very nice hotel in a good position if it was run properly it could be a top hotel.

On arrival at the hotel, it looked very promising. The entrance is very grand and the reception area is spotlessly clean. Reception staff seemed nice. We were given a room on the seventh floor overlooking the Port on Colon. Nice views, shame about the room.

It was very small and in need of an overhaul. As we usually go self catering, we expected this but we were disappointed. The handle to our patio doors came of in my hand! The room, however, was very clean. New towels everyday. We hired a fridge for the week which was useless as it was obviously a mini bar in a previous life and none of our bottles would fit in it. The air con also didn't work.

Next came dinner. The food in the restaurant is horrible. Absolutely no variety and nothing is labelled. I was a hit or a miss! I'm vegetarian and I was not catered for. Even the pasta had ham through it. I ate salad for 3 nights and then we never returned for dinner. Breakfast is fine. The usual fruit, toast, cereals etc. The restaurant staff were miserable though. Absolutely no interaction.

Down in the hotel bar the staff there were friendly enough but the cost of drinks was something else. 10Euros for 2 drinks!!!

The entertainment team were very up beat but their program is very child orientated. Everything stops at midnight too.

The location of the hotel was the saving grace. It is right in the heart of the resort and the beach is on your doorstep, so are the good restaurants that you'll need to go to in order to get good food.

The hotel was nice, the pool great, staff funny but the food was awful.

We went half board for 10 nights and had to eat out 7 nights because the food was inedible. It was cold and bland and the chicken looked under cooked, so I just nibbled on a stale solid bread roll. I was shocked as we had paid for the meal and then had to go out!!!!!