My 12 year old daughter and myself have just returned from the Hacienda Del Sol, this being the first time my daugher had ever travelled abroad.

We were horrified when we arrived to put put in room no.211, dark, dingy, surrounded by trees and right by the main road. To be fair the beds were clean, apart from on the first night a cat urinating on my daughter's bed.

I am not a prude and like to have a good time but to be kept awake all night by unruly lager louts is not funny, they were swearing, shouting and fighting and the noise went on to 6.00am in the morning.

This was not a hotel for families, the only entertainment was dreadful karaoke and the pool was tiny.

Will not be going back!

There is nothing really positve to write about my experience of the hacienda del sol. If it was not for its excellent location (at the top of the main strip) we would have happily walked out the "hotel" and found somewhere else to stay.

We had 2 studio appartments. The couches doubled as the beds. The place was filthy, we found numerous living and dead cockroaches around the room. Our view consisted off a dead palm tree and a brick wall.

Our neighbours were extremely noisy and hotel management did not seem to pay too much attention to our complaints. Upon directly asking our neighbours not to play their music so loud we were told to "F off"

This was a very unpleasant stay and I am surprised that the place even meets standard healthy and safety regulations.

First Choice are a disgrace and it would be nice to meet a rep who cared more about her customers then her sun tan

The apartments were small but clean, the room for us though was just somewhere to sleep,the beds were comfortable,creaky but comfy.
i never saw a coackroach,spider or lizard in our apartment once,i was on the ground floor with a garden and still no insects.
The bar food was nice and not too pricey,the staff were excellent,and helpful,the security guards made everyone feel safer in the evening too,and made it possible to sleep. The entertainment was not brill, but after a few drinks everyone was up on the karoke,having fun even the kids that were there,were a ball.and i would definately stay in the hacienda again!

Having read some of the reviews on this site I was very dubious about going here, but was quite pleasantly suprised (after the intial shock of having to pay a 60 euro deposit). The rooms are quite old but clean and comfortable, our room being on the top floor at the back of the hotel(thank god as the noise must have been terrible for people near the front). The pool was tiny but perfectly adequate except for the 2wentys clientelle who thought it was perfectly acceptable to take over the whole pool for ball games with no respect for the families and sunbathers who got splashed/hit by their balls.
As for the location, i'm not sure we could have been closer to the resort centre, but to get out of the resort centre is a complete nightmare as the vulchers are circling and waiting for you i.e. PR people, restaurant workers, very pushy africans who want to braid your hair, sunglasses/ dodgy watch sellers e.t.c. In the end we decided to stick to the Yates, Wetherspoons and Linekars bars as it was much simpler.
We visited the water park which was good but if you go there you absolutely must see the dolphin show as it was amazing.
After about 4 days I wanted to go home, I felt very sorry for the older people and families there as it must have been torture!

We stayed at the Hacienda for one week in June. We were looking for a lively holiday, but a bit of a rest as well.

The location was fantastic, and as we were at the back of the hotel, the noise from the bars etc did not bother us. However it was very noisy with people returning to their rooms at the early hours, this was not really the hotels fault, more the inconsiderate guests. The security guard was on site telling people to be quiet, however they did not seem to take much notice.

We never sat round the pool during the day, as we wanted to chill out, this would not have been possible, as it was full of intimidating loud people. It is their holiday as well, so we did not make a fuss and just went to the beach, which is really close by.

Rooms were very basic, but clean. Beds were not that uncomfortable. There was a door leading to the next apartment, but this was locked, and we did not have access to a key, so would assume that the next apartment didn't either. The balcony overlooked a bit of a tip at the rear of the hotel, but as we didn

This hotel is the worst place I've ever stayed in. Yes it was cheap and only 2 star but that does not excuse filthy floors and cupboards that were so dirty you couldn't use them.

Then there were the cockroaches - some dead on the floor when we arrived and the live ones that came through the bathroom window. We closed the window but they still got in through the seal.

The view was a brick wall, there were noisy neighbours and people screaming at each other day and night. The "cleaning staff" were rude and didn't really clean very much.

The only good thing about the hotel was its location but that is not enough to make me want to ever return.

When we arrived to the Hacienda it was mid night so we just crashed out, but the best bit was when we went to the rep meeting the next morning. We were surprised to find out that we were upgraded onto the club rep company Twenty's which is apart of First Choice (a bit like 18 to 30's). So that was a great bonus as we paid around EUR170.00 for 5 excursions, which included Bar Crawls, Booze Cruise, Decade Show and meal, School Disco and Foam Party. All of these included free alcohol! which was a great money saver. Food was cheap and cheerful no complaints. All in all it was buzzin! just a place to sleep, definatly designed for the younger crowds. Staff were kind and comical! reps were MAD! entertainment could of been better but i wouldn't of personally watched it anyway. If you go look out for the Twenty's reps Baby and Zain who are total nutters!

Hacienda del Sol

The Hotel Hacienda del Sol was really nice, our room was basic but what do you expect with 2** The maids came in every day but one to make the beds clean the bathroom and sweep through. TV was optional but there was a radio to put on while getting ready.

Swimming pool was clean and inviting with every sun lounger taken on a daily basis, which showed its popularity.

The bar was fun and the staff really looked after us, entertainment was ok shame karaoke girl can't sing in tune but this may have been a ploy to get people up singing!!!

Visited 04/05

We travelled with First Choice on an allocation on arrival basis. Never again.

We first went to Playa de las Americas about 20 yers ago and wanted to see if it had changed. We were shown to our room, and it was adequate and clean enough, but with the interesting feature of a door through into the next apartment.

The security safes in the room are a good idea and plenty big enough. But it turned out we were very near the bar and were kept awake until the small hours with karaoke so bad it was painful to listen to.

When we complained the next morning we were moved quickly and efficiently. Our new room was on the ground floor looking out onto a small garden. Some of the furniture had seen better days but the beds were adequate. From 1' o'clock in the morning when we would come in, until about 3 or 4 it was noisy, doors slamming, shouting, television, dustcarts, copulating cats etc.

But sound does carry in these sorts of apartment building and it was no worse than other apartments we have stayed in. U

nusually there seemed to be a problem with the cold water, it was sometimes difficult to get the shower to the right temperature.

On the plus side the maids came in most days, and the towels and beds were changed regularly.

We only ate at the restaurant twice, and the food was appetising and well cooked. In fact we did'nt have a poor meal durng the whole fortnight. We were self catering, the 3 nearby supermarkets had a reasonable range of goods but the fruit and veg was disgusting, I've got better stuff rotting on my compost heap!

The pool is small, but looked OK, we didn't spend any time there as we went out every day to Sky park and other places.

The whole resort seems to have a cockroach problem - we saw a number outside during the evenings, but only two, on the last night, in the apartment - one in the bathroom and one on a chest of drawers.

Personally I would not want to stay in a room which had been recently fumigated - if it's toxic to cockroaches, its probably toxic to humans. I thought the area where to hotel was situated was dirty and sleazy, but once you were out of it the resort was fine. We found the ticket touts irritating, they are little more than aggresive beggars, making you want to swat them like flies. All in all this hotel is fine for undiscerning 18-30's, but not for anyone else.