45 Reviews
Traveller Rating
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Excellent2
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Very Good14
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Good15
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Average9
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Poor5
Review Overview
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Cleanliness
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Entertainment
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Food
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Service
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Location
18 years 6 months ago
Me and my friend Hayley have just returned from a brilliant week in Las Americas and had a great time staying at the Hacienda del Sol.
I was a bit worried before we left as ive read all these bad reviews but was so relieved upon arriving to find that some people must have very high standards for what at the end of the day is a 2 star apartment.
When we arrived I was pleased to see a pretty, welcoming entrance with lovely plants trailing all over and pretty stairs leading down to the pool with a small fountian in the centre of the stairwell all surrounded by lush greenery.
The pool was totally adequate as we only intended on sunbathing and jumping in to cool off which it is more than big enough for. Its not an olympic pool but I definitly wouldnt say its small!
The bar/restaurant staff are lovely, pleasant and friendly spanish people who served us our many drinks and food with a smile all day and night.
Our apartment was basic i suppose but it was clean, tidy, had all the amenities such as a tv, kettle, toaster and little balcony overlooking the pool!
We had no cockroaches in our room until we left the balcony door open at night and then I totally expected to see them, they lived there first you know!!
These were soon got rid of with some bug spray so didnt find these a problem at all!
Were only 22 yrs old so loved the location being a 1 minute walk till our on the strip of bars so families and older couples may not appreciate noise of youngsters cming back to apartments late but the there was no noise in the Hacienda apart from that.
Only sometimes when young people have their stereos on in the day and night, this may annoy some people.
We had a wicked time there and when I go back to Tenerife we will definitly be staying at the Hacienda and Im missing being there already!!
Have a good time everyone!!!
I was a bit worried before we left as ive read all these bad reviews but was so relieved upon arriving to find that some people must have very high standards for what at the end of the day is a 2 star apartment.
When we arrived I was pleased to see a pretty, welcoming entrance with lovely plants trailing all over and pretty stairs leading down to the pool with a small fountian in the centre of the stairwell all surrounded by lush greenery.
The pool was totally adequate as we only intended on sunbathing and jumping in to cool off which it is more than big enough for. Its not an olympic pool but I definitly wouldnt say its small!
The bar/restaurant staff are lovely, pleasant and friendly spanish people who served us our many drinks and food with a smile all day and night.
Our apartment was basic i suppose but it was clean, tidy, had all the amenities such as a tv, kettle, toaster and little balcony overlooking the pool!
We had no cockroaches in our room until we left the balcony door open at night and then I totally expected to see them, they lived there first you know!!
These were soon got rid of with some bug spray so didnt find these a problem at all!
Were only 22 yrs old so loved the location being a 1 minute walk till our on the strip of bars so families and older couples may not appreciate noise of youngsters cming back to apartments late but the there was no noise in the Hacienda apart from that.
Only sometimes when young people have their stereos on in the day and night, this may annoy some people.
We had a wicked time there and when I go back to Tenerife we will definitly be staying at the Hacienda and Im missing being there already!!
Have a good time everyone!!!
Travel operator: First Choice
Recommended
18 years 11 months ago
After reading many reviews after booking this holiday, I was prepared for a disgusting, cockroach ridden, noisy dump - which is not what I found. As soon as me and my family arrived after a long transfer the staff met us and were very friendly. They came to make up another bed for us as they had been informed incorrectly about how many adults and children would be sleeping in each room.
We had a problem with our lock and the next morning the locks were changed.
The rooms were cleaned, and bins emptied, towels changed every day.
The pool was small, but as we went in December that wasn't a problem for us.
We had a cockroach in our room, but so what, it didn't cause any problems.
All in all we were all very happy with our accommodation and where it was situated and had a brilliant holiday.
No complaints whatsoever and would recommend it. We thought it was great for a 2* hotel.
We had a problem with our lock and the next morning the locks were changed.
The rooms were cleaned, and bins emptied, towels changed every day.
The pool was small, but as we went in December that wasn't a problem for us.
We had a cockroach in our room, but so what, it didn't cause any problems.
All in all we were all very happy with our accommodation and where it was situated and had a brilliant holiday.
No complaints whatsoever and would recommend it. We thought it was great for a 2* hotel.
Travel operator: First Choice
Recommended
19 years ago
Me and my girlfriend have just got back from Tenerife and are planing on going back soon.
The hotel is brilliant ideally located and as other people say what do you expect for a 2 star rating. I thought the rooms were basic but all you do is sleep in it. Ignore the bad reviews didn't see 1 cockroach and rooms were cleaned daily.
Other than that would definitely recommend. Enjoy
The hotel is brilliant ideally located and as other people say what do you expect for a 2 star rating. I thought the rooms were basic but all you do is sleep in it. Ignore the bad reviews didn't see 1 cockroach and rooms were cleaned daily.
Other than that would definitely recommend. Enjoy
Travel operator: private
Recommended
19 years 4 months ago
Hotel from hell ,filthy very noisy tiny pool,horrible staff. Got to be desperate to stay here .
Travel operator: First choice
19 years 5 months ago
We have satyed at the Hacienda a number of times, and have found it to be overall a very good hotel, offering reasonable value for money.
The rooms were always clean, and we only saw cockroaches outside of the rooms, near the plants, which isn't a problem, they have the right to be there.
The bar staff, especially Raymond and Julian are all extremely friendly, and were very accomodating to us. They would go out of their way to help guests, and offer as much advice and friendly conversation as they can.
The location is ok, but the area itself appears to have a soaring crime rate (safe in the day, but be very, very alert at night)
Overall, this is a worthwhile stay, and i would definatley reccomend The Hacienda Del Sol to anybody.
The rooms were always clean, and we only saw cockroaches outside of the rooms, near the plants, which isn't a problem, they have the right to be there.
The bar staff, especially Raymond and Julian are all extremely friendly, and were very accomodating to us. They would go out of their way to help guests, and offer as much advice and friendly conversation as they can.
The location is ok, but the area itself appears to have a soaring crime rate (safe in the day, but be very, very alert at night)
Overall, this is a worthwhile stay, and i would definatley reccomend The Hacienda Del Sol to anybody.
Travel operator: First Choice
Recommended
19 years 7 months ago
We just arrived back from this hotel,and we had a really good holiday, apart from the cockroaches. However, saying that we only saw 5 in our room, the others were round by the bar and the grounds, which have a lot of trees,so this might be why there were so many.
The staff were very pleasent and helpful. The entertainment was just karaeoke the whole 2 weeks we were there.
All in all we wouldd go back there.
The staff were very pleasent and helpful. The entertainment was just karaeoke the whole 2 weeks we were there.
All in all we wouldd go back there.
Travel operator: First Choice
Recommended
19 years 10 months ago
Hacienda del Sol in Playa de las Americas via First Choice Holidays 4th to 18th Jamuary 2005.
Firstly, we can confirm that everything bad that we have read regarding the Hacienda, since returning from our holiday is probably true.
We arrived early, at Tenerife South airport, but it took a staggering 3 hours after being driven around Las Americas and finally dropped off last at the Hacienda together with another couple, who, upon seeing their room, were distraught.
On arrival, we were greeted in a rough and abrupt manner by a guy in reception, demanding passports, and sign here! We were shown 2 rooms, both of which were totally unacceptable. In each case, upon opening the door we were bowled over with a terrible stench, every surface was leaving a greasy film on our skin, the furniture was crude and basic, walking to the verandah window, reavealed the view of congealed vomit, broken glass and rubbish everywhere. Upon stepping outside, we were adjacent to the hotel's rubbish storage area. There was no tv in the room, no toaster, no kettle or microwave, all of which had to be hired at extra cost.
In the meantime, my husband made a rapid exit, requiring to get out of the room as soon as possible due to the onset of coughing and wheezing. In our view, brought on by the stench of insecticide? industrial cleaner? or it may just have been the aroma of sewage, that was also apparent in the air everywhere. Neither of the two rooms that we were shown were acceptable to us, we foolishly believed that surely there had to be something else on offer, being as how we had paid
Firstly, we can confirm that everything bad that we have read regarding the Hacienda, since returning from our holiday is probably true.
We arrived early, at Tenerife South airport, but it took a staggering 3 hours after being driven around Las Americas and finally dropped off last at the Hacienda together with another couple, who, upon seeing their room, were distraught.
On arrival, we were greeted in a rough and abrupt manner by a guy in reception, demanding passports, and sign here! We were shown 2 rooms, both of which were totally unacceptable. In each case, upon opening the door we were bowled over with a terrible stench, every surface was leaving a greasy film on our skin, the furniture was crude and basic, walking to the verandah window, reavealed the view of congealed vomit, broken glass and rubbish everywhere. Upon stepping outside, we were adjacent to the hotel's rubbish storage area. There was no tv in the room, no toaster, no kettle or microwave, all of which had to be hired at extra cost.
In the meantime, my husband made a rapid exit, requiring to get out of the room as soon as possible due to the onset of coughing and wheezing. In our view, brought on by the stench of insecticide? industrial cleaner? or it may just have been the aroma of sewage, that was also apparent in the air everywhere. Neither of the two rooms that we were shown were acceptable to us, we foolishly believed that surely there had to be something else on offer, being as how we had paid
Travel operator: first choice
20 years ago
I have read most of the reports posted about this hotel and I must say, dont people read the brochure or understand what star ratings are all about. The Haccienda is a TWO STAR RATED hotel, what do you expect!
We first stayed at this hotel in Nov 2004, went back in Apr 05 and are going back Nov 05. Yes it is very basic but this we new and understood before we left England. We personally found it to be clean and acceptable for the 2* rating it had and the cost to stay there. If we wanted better we would have chosen differently and paid more before booking!
Our group was aged from 40 upwards, we didn't have a lot of problems with noise but the other couple in our party did on our second visit with neighbours but the staff were quick to respond when they complained.
The staff were all found to be helpful and cheerful.
The towel change, room cleaning was done as stated in the brochure also.
I would suggest if people want better accomodation they need to pay for it and most of all check it out before booking and understand the ratings.
All in all a good holiday was had by all and the pool was absolutely fine also. By the way we saw two cockroaches on the first trip and three on the second but hey, arn't they all over the place. We have just come back from the Maldives and they are even over there!
We first stayed at this hotel in Nov 2004, went back in Apr 05 and are going back Nov 05. Yes it is very basic but this we new and understood before we left England. We personally found it to be clean and acceptable for the 2* rating it had and the cost to stay there. If we wanted better we would have chosen differently and paid more before booking!
Our group was aged from 40 upwards, we didn't have a lot of problems with noise but the other couple in our party did on our second visit with neighbours but the staff were quick to respond when they complained.
The staff were all found to be helpful and cheerful.
The towel change, room cleaning was done as stated in the brochure also.
I would suggest if people want better accomodation they need to pay for it and most of all check it out before booking and understand the ratings.
All in all a good holiday was had by all and the pool was absolutely fine also. By the way we saw two cockroaches on the first trip and three on the second but hey, arn't they all over the place. We have just come back from the Maldives and they are even over there!
Travel operator: first choice
Recommended
20 years 1 month ago
We booked an AOA deal through First Choice. We're obviously aware of the situation with AOA - you can never be sure what you're gonna get, but we were assured that it would be a 2* hotel from the First Choice brochure.
I'm amazed that First Choice put their name to this accommodation! I've stayed in "basic" places before, and don't expect The Ritz, but this was different.
Cleanliness was one of the main problems - towels changed 3 times in a week, bins emptied 4 times, bed sheets never changed at all.
The room we got when we arrived (at midnight, after travelling all day) had one dead cockroach, which had been left, chewing gum stuck on the bed and it stank.
Changed room the next day, without too much hassle. Other people, with other problems seemed to have less luck. Although the hotel seems to have an image as a 18-30's location, most of the people on our coach when we arrived, about 40+ people, were over 30 and mainly in couples. I think my main criticism is the logic in First Choice placing people in Hacienda - its just not the right sort of place. The Reps didnt seem to care about "older" peoples problems at all - all they were interested in doing were taking those who were there for the 18-30 "experience" off to try and flog excursions.
Didnt see any of the entertainment, hence middle rating.
Ideal location tho - no need for a ride in a taxi the whole week
My advice, to anyone going AOA with First Choice would be to consider paying the extra
Travel operator: First Choice
20 years 1 month ago
When we arrived at the hotel, the reception staff were friendly and helpful.
The room was quite dark and the beds were VERY hard, but overall the room was how we thought it would be. Fairly basic.
The only problem was the noise, the room was right next door to the next hotel and every night at 3am we heard the lorries going to and from the hotel, which went on for 2 hours. (Room 222)
Then at 5am we had all the 16 year old girls (obviously their first holiday abroad without parents) ringing the door bells and shouting and swearing. The staff were there quite quickly to deal with it, but after 4 nights in a row, it got really irratating. So the staff kicked them out.
No sunbathing on balcony, in shade all day.
Swimming pool wasn
The room was quite dark and the beds were VERY hard, but overall the room was how we thought it would be. Fairly basic.
The only problem was the noise, the room was right next door to the next hotel and every night at 3am we heard the lorries going to and from the hotel, which went on for 2 hours. (Room 222)
Then at 5am we had all the 16 year old girls (obviously their first holiday abroad without parents) ringing the door bells and shouting and swearing. The staff were there quite quickly to deal with it, but after 4 nights in a row, it got really irratating. So the staff kicked them out.
No sunbathing on balcony, in shade all day.
Swimming pool wasn
Travel operator: First Choice
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