111 Reviews
Traveller Rating
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Excellent21
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Very Good52
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Good26
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Average5
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Poor2
Review Overview
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Cleanliness
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Entertainment
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Food
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Service
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Location
16 years 5 months ago
welcome to stallag luft pelicanos.how dare you take a bottle of water to the pool area or put your towell on a sunbed before 10 0clock, do they not realise this is spain thats what people do on holiday.
thers an english woman who stands on sentry duty just before the steps to the pool who stops you taking anything edible to the pool area, thats fine but when they charge you 2.80 euros for a small bottle of water and 3.60 euros for a beer youll soon be skint. she also parades round removing towells off sunbeds at 9 and 10 0clock whilst the people who have put them there are in the hotel restaurant eating breakfast, you come back your towells and bags are in a heap on the table tennis table and someone is laid on your sunbed which caused quite a few arguments. the thing is i watched her do it one day and no matter what she says to you as an excuse she loves it.
reception staff unhelpfull, restaurant staff the same. the food was the best part of an hotel that certainly thinks its better than it actually is. spent 9 nights here the 3 in the levante club relly enjoyed our last 3 relaxing days round the levante swimming pool.
thers an english woman who stands on sentry duty just before the steps to the pool who stops you taking anything edible to the pool area, thats fine but when they charge you 2.80 euros for a small bottle of water and 3.60 euros for a beer youll soon be skint. she also parades round removing towells off sunbeds at 9 and 10 0clock whilst the people who have put them there are in the hotel restaurant eating breakfast, you come back your towells and bags are in a heap on the table tennis table and someone is laid on your sunbed which caused quite a few arguments. the thing is i watched her do it one day and no matter what she says to you as an excuse she loves it.
reception staff unhelpfull, restaurant staff the same. the food was the best part of an hotel that certainly thinks its better than it actually is. spent 9 nights here the 3 in the levante club relly enjoyed our last 3 relaxing days round the levante swimming pool.
Travel operator: independant
16 years 6 months ago
Stayed here for a week at the beggining of May and have to say that the hotel itself was really good, even though we were allocated the Ocas we used the pool at the Pelicanos which is probably the best outdoor pool I have ever seen on any of our holidays.The rooms were clean and comfortable. The downside is the food and reception staff helpfulness, the food was particularly awful with everyone we spoke to complaining about the quality and in particular the lack of choice, the least popular meals which no one was choosing was put out (reheated) every second night to try and get rid of it. Also trying to find a member of staff in the dining room or reception to help with any query was almost impossible, unless you were Spanish then a big smile appeared on there face and nothing appeared to much trouble, Also this hotel suffers from a lot of groups of british single sex parties who enjoyed taking over areas of the hotel and generally making other customers unhappy (shouting swearing and throwing things in the pool etc), the staff at the hotel were unwilling or unable to deal with this. Next time in Benidorm I will pay that bit extra to go four star to avoid this sort of atmosphere, People who I spoke to in the hotel all had the same opinion that this was once an excellent hotel which has went downhill this year rapidly. A shame really as it seems to have so much going for it.
Travel operator: Flyglobespan
16 years 6 months ago
Having read the reviews on this hotel I was a bit worried about going. What a shock when we arrived. The hotel is very clean. The swimming pool area is huge and you can get a bed even at 3 in the afternoon. The drinks and food at the bar area is expensive. Our room was at the front of the hotel and in the evening the noise is very loud as you have groups of people coming home at all hours. We did ask to be moved but we were told there were no rooms available. The maid comes in daily and changes the towels and makes the beds. The food in the restaurant was brilliant. Every night you had a choice of meats / fish / pasta / salads. I cannot believe that anyone would complain about it. We took extra money so we could eat out but we ate at the hotel for 14 nights as there was plenty of choice even for the children. The location of the hotel is great as you are 5 mins from the beach which is superb. We did go and see the hotel entertainment once which was ok but there are plenty of shows to go and see out in the town. I would visit this hotel again but only if I was at the side and not in the front as the noise was "LOUD" - Not good for us light sleepers!
Travel operator: Thomson
Recommended
16 years 6 months ago
really enjoyed staying in the hotel pelicanos.good choice of food every night, steak and kidney pie, chicken, pastas, salads,chips, roast pots, peas, carrots,broccoli etc. something to please everyone. we always managed to find a clean table within a few minutes. the breakfasts were varied, bacon,eggs, sausage, beans, pancakes or a good continental choice.
our room was on the 9th floor facing the ocas pool. it could be quite noisy at times, especially with three spanish boys next door whistling and cat calling at any girl walking in the road. luckily they left after a few days. bedroom door slamming is also a problem here, especially in the small hours. the room was clean and adequate.
the location was ideal, on the main strip and two minutes to the beach.
the staff were pleasant and helpful. i asked for two extra pillows and they came within a few hours.
the entertainment was very hit and miss with poor quality shows brought in but there are so many clubs outsidew that you are spoilt for choice.
we would definately stay at the pelicanos again and are already planning our next holiday there.
our room was on the 9th floor facing the ocas pool. it could be quite noisy at times, especially with three spanish boys next door whistling and cat calling at any girl walking in the road. luckily they left after a few days. bedroom door slamming is also a problem here, especially in the small hours. the room was clean and adequate.
the location was ideal, on the main strip and two minutes to the beach.
the staff were pleasant and helpful. i asked for two extra pillows and they came within a few hours.
the entertainment was very hit and miss with poor quality shows brought in but there are so many clubs outsidew that you are spoilt for choice.
we would definately stay at the pelicanos again and are already planning our next holiday there.
Travel operator: cosmos
Recommended
16 years 6 months ago
Just a short review on this hotel as its the worst we've stopped at for the quality of the food.
(I put self catering in the board basis as this is what we ended up doing even though we booked half board when we made the booking.)
Food = Rubbish, undercooked chicken, certainly not my thing and I don't go on holiday to get food poisoning so we ate out for the rest of the holiday for evening meals ,at great cost to ourselves after already paying for half board.
Breakfast was ok but the person cooking the fried eggs was a bit slow and it was like lining up for school dinners, just 1 long queue.
Reception staff were more interested in dealing with the spanish guests than the English and generably miserable.
We got stuck in the lift when it broke down, although it started to work again after a couple of minutes.
The pool was top quality, probably the best in Benidorm
Our room was nice and clean and the maids were very good.
Use of the internet was a bit of a nightmare with kids glued to them for most of the day.
Stag and hen doo's around the pool all day, sing and swearing and being very loud and rowdy not very good when you have young children.
Postion of the hotel was very good for the beach etc.
Would I stop here again the the future? A BIG NO.
Overall, I would never stop here again.
(I put self catering in the board basis as this is what we ended up doing even though we booked half board when we made the booking.)
Food = Rubbish, undercooked chicken, certainly not my thing and I don't go on holiday to get food poisoning so we ate out for the rest of the holiday for evening meals ,at great cost to ourselves after already paying for half board.
Breakfast was ok but the person cooking the fried eggs was a bit slow and it was like lining up for school dinners, just 1 long queue.
Reception staff were more interested in dealing with the spanish guests than the English and generably miserable.
We got stuck in the lift when it broke down, although it started to work again after a couple of minutes.
The pool was top quality, probably the best in Benidorm
Our room was nice and clean and the maids were very good.
Use of the internet was a bit of a nightmare with kids glued to them for most of the day.
Stag and hen doo's around the pool all day, sing and swearing and being very loud and rowdy not very good when you have young children.
Postion of the hotel was very good for the beach etc.
Would I stop here again the the future? A BIG NO.
Overall, I would never stop here again.
Travel operator: Thomson
16 years 8 months ago
We stayed in this hotel the last week in March and left to come home on the 5th April. The hotel itself was great the swimming pool was fantastic though is so big it lacks a bit of atmosphere.
The maids were in every day and clean towels were left every day as well. The rooms were spacious and on arriving at the hotel we were asked which floor we would prefer and there are 5 lifts so one is usually readily available.
Now though the reason I would never return to this hotel the dining room and food are disgusting. We never found a clean table and when asked the staff if we could have a clean table they told us to clean one.
The food was cold, meats were wrongly labelled, one night it said chicken and was in fact rabbit. Like I said everything else was great.
The maids were in every day and clean towels were left every day as well. The rooms were spacious and on arriving at the hotel we were asked which floor we would prefer and there are 5 lifts so one is usually readily available.
Now though the reason I would never return to this hotel the dining room and food are disgusting. We never found a clean table and when asked the staff if we could have a clean table they told us to clean one.
The food was cold, meats were wrongly labelled, one night it said chicken and was in fact rabbit. Like I said everything else was great.
Travel operator: Thomas Cook
16 years 9 months ago
This was our second stay at the Pelicanos,the first time being two years ago.Then we found the hotel in the same month February to be excellent.The food was first class and everything else was very good.Although this time the hotel is kept pretty clean and the staff are nice,we felt there was a noticable drop in the general standards.The food was not as good as it was two years ago,i take the budgets are being squeezed and the choice of food had dropped considerably.But the biggest problem we found was that the hotels sister hotel the Ocas wich is normally closed,was open for the Spanish tourists and the both hotels were only using the one restaurant,the result was chaos at times.One morning the queue for breakfast was taking about 25 mins to get in.
The entertainment was nothing to write home about,although there are plenty of places outside and you get the impression the hotel knew that and so didnt bother too much.Hopefully this can help someone else.
The entertainment was nothing to write home about,although there are plenty of places outside and you get the impression the hotel knew that and so didnt bother too much.Hopefully this can help someone else.
Travel operator: Thomson
16 years 10 months ago
We stayed at the Sol Pelicanos after reading good reviews on it. Food was supposed to be very good but we found this not to be true is was just OK. The worse thing was that it was not aways hot. If you wanted it hot you had to put it in a m/wave!!!
I think for the fact that we paid a lot more than other folk - they paid a lot less so did not moan about the food.
The hotel was immaculate and appeared to be very popular. The staff were pleasant. The entertainment was not very good but then with Benidorm there are lots to choose from.
The location of the hotel was excellant.
We would probably go back here but just for a week as you appear to get better deals. We got the travel agent through teletext (cant remember the name) but in future I would book the hotel direct, get a cheap plane fare and organise my own transfer. The people that I met had done this and could'nt believe that we paid
I think for the fact that we paid a lot more than other folk - they paid a lot less so did not moan about the food.
The hotel was immaculate and appeared to be very popular. The staff were pleasant. The entertainment was not very good but then with Benidorm there are lots to choose from.
The location of the hotel was excellant.
We would probably go back here but just for a week as you appear to get better deals. We got the travel agent through teletext (cant remember the name) but in future I would book the hotel direct, get a cheap plane fare and organise my own transfer. The people that I met had done this and could'nt believe that we paid
Travel operator: Got it of Teletext
Recommended
17 years ago
Went to Benidorm on a girls holiday we all agreed the hotel was great.
The hotel staff managed to book all of our rooms together which was cool but one of rooms had a leak on the first day so we got moved.....still on the same tho' floor so it wasn't a major trauma!
All in all it was great hotel, fab location and the Pelicanos pool was fantastic (too cold to use in November!). The Ocas pool was great also and you didn't have to walk too far to get a beer. Only downside to the Pelicanos pool was it was maybe toooo big to walk the perimeter maybe took 10 minutes!
The hotel food was OK but like most European resorts, if you are a vegetarian you will not be catered for so be prepared to live on cheese omelette and chips for the week. Good variety most nights although some wierd and wodnerful dishes where served up o a weekend when the Spanish folk tend to use the Hotel.
As mentioned one of our rooms had a leak and to be fair the staff attended to it all very quickly and efficiently but because it was on our first day we wanted a room change so we could start our holiday with no problems.
Hotel looked like during the summer holiday it would be geared up for taking the kids.
The hotel staff managed to book all of our rooms together which was cool but one of rooms had a leak on the first day so we got moved.....still on the same tho' floor so it wasn't a major trauma!
All in all it was great hotel, fab location and the Pelicanos pool was fantastic (too cold to use in November!). The Ocas pool was great also and you didn't have to walk too far to get a beer. Only downside to the Pelicanos pool was it was maybe toooo big to walk the perimeter maybe took 10 minutes!
The hotel food was OK but like most European resorts, if you are a vegetarian you will not be catered for so be prepared to live on cheese omelette and chips for the week. Good variety most nights although some wierd and wodnerful dishes where served up o a weekend when the Spanish folk tend to use the Hotel.
As mentioned one of our rooms had a leak and to be fair the staff attended to it all very quickly and efficiently but because it was on our first day we wanted a room change so we could start our holiday with no problems.
Hotel looked like during the summer holiday it would be geared up for taking the kids.
Travel operator: Thomas Cook
Recommended
17 years 1 month ago
Stayed at the Pelicanos for one week half board, had previously been in the Orcas so was disappointed at first not to be in there again, however it was just as good.
Everywhere is spotless, the corridors absolutely gleam, food was great,lots of variety and something for everyone to eat.
The hotels position is absolutely perfect,its just a short walk to the beach and all of the entertainment but without all the noise.
We've been twice now and have booked again for June 08 with all the family who will love the lagoon pool, it has to be one of the best pools I've ever seen.
Everywhere is spotless, the corridors absolutely gleam, food was great,lots of variety and something for everyone to eat.
The hotels position is absolutely perfect,its just a short walk to the beach and all of the entertainment but without all the noise.
We've been twice now and have booked again for June 08 with all the family who will love the lagoon pool, it has to be one of the best pools I've ever seen.
Travel operator: Airtours
Recommended
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