111 Reviews
Traveller Rating
-
Excellent21
-
Very Good52
-
Good26
-
Average5
-
Poor2
Review Overview
-
Cleanliness
-
Entertainment
-
Food
-
Service
-
Location
17 years 6 months ago
Just got back from the Pelicanos yesterday, we really liked the hotel.
The lake pool is amazing, the first week they were turning a blind eye about lilos but then the second week they were banned, I don't think that the staff were been killjoys as I've read that under Spanish law if a pool is over a certain size, inflatables are not allowed.
Michelle the "Northern" towel lady was on patrol from the 1st June, monitoring people coming and going, taking room numbers and removing towels from reserved beds. (good on her ) She wasn't there on Sunday though, perhaps that's her day off. So if you want a nice swim at the Pelicanos and you're staying down the road, make it Sunday
The pool bar was very reasonable for food. The Margarita pizzas were a decent size and very nice at only
The lake pool is amazing, the first week they were turning a blind eye about lilos but then the second week they were banned, I don't think that the staff were been killjoys as I've read that under Spanish law if a pool is over a certain size, inflatables are not allowed.
Michelle the "Northern" towel lady was on patrol from the 1st June, monitoring people coming and going, taking room numbers and removing towels from reserved beds. (good on her ) She wasn't there on Sunday though, perhaps that's her day off. So if you want a nice swim at the Pelicanos and you're staying down the road, make it Sunday
The pool bar was very reasonable for food. The Margarita pizzas were a decent size and very nice at only
Travel operator: Jet 2/W.S.H.
Recommended
17 years 8 months ago
We were on half board in the Sol Pelicanos and having been to Sol hotels before and holding a MAS card which is a Sol Melia points card we were confident of a good hotel and to be fair the hotel is.
With a magnificent pool and area around it, the cleanliness of the place in general and the location is first class.
Now to the downside, the food which is served is disgusting with more or less the same garbage served up every day under cooked,cold,one veg every day and served to you by staff that are not interested in the clientel at all.
The staff who clear the tables etc are not able to keep pace with the amount of people being served and so you sit at dirty tables or clean and set them yourself.
Every mealtime was a nightmare, never again will we go to a Sol hotel and the card as been destroyed.
With a magnificent pool and area around it, the cleanliness of the place in general and the location is first class.
Now to the downside, the food which is served is disgusting with more or less the same garbage served up every day under cooked,cold,one veg every day and served to you by staff that are not interested in the clientel at all.
The staff who clear the tables etc are not able to keep pace with the amount of people being served and so you sit at dirty tables or clean and set them yourself.
Every mealtime was a nightmare, never again will we go to a Sol hotel and the card as been destroyed.
Travel operator: Independently Booked
17 years 11 months ago
We stayed in the Ocas over Christmas and were disappointed in the Hotel.
Although better than expected weather during the day,it was freezing at night. We live in Scotland and to date I have not had my heating switched on during the day but by about 17.00 p.m we were shaking with the cold in our room. It may have been better if if had been a room at the front or side which got the sun for longer but we had a room at the back above the service road to the indoor market. The delivery lorries started about 6.00 a.m. waking us with the noise.
We could not fault the reception staff who all were courteous, helpful and pleasant, or the cleaners who did a good job, though some days we returned about 14.00 and they had not been in and other days they were opening the door before 9.00.a.m wanting in.
The food, apart from the soup, was not up to standard and after 2 days , including Christmas Day, we ate out.
There were only 2 lifts , one of which was out of order all the time we were there and on one day I waited 25 minutes to get upstairs.
There were steps up from reception to the lifts and wheelchair residents had to get a member of staff to operate a mini lift to get them to the actual lifts but on coming down had to ask other residents to alert staff to their needs as the wheelchair lift could not be seen by reception staff.
In spite of the great location I would not use this hotel again.
Although better than expected weather during the day,it was freezing at night. We live in Scotland and to date I have not had my heating switched on during the day but by about 17.00 p.m we were shaking with the cold in our room. It may have been better if if had been a room at the front or side which got the sun for longer but we had a room at the back above the service road to the indoor market. The delivery lorries started about 6.00 a.m. waking us with the noise.
We could not fault the reception staff who all were courteous, helpful and pleasant, or the cleaners who did a good job, though some days we returned about 14.00 and they had not been in and other days they were opening the door before 9.00.a.m wanting in.
The food, apart from the soup, was not up to standard and after 2 days , including Christmas Day, we ate out.
There were only 2 lifts , one of which was out of order all the time we were there and on one day I waited 25 minutes to get upstairs.
There were steps up from reception to the lifts and wheelchair residents had to get a member of staff to operate a mini lift to get them to the actual lifts but on coming down had to ask other residents to alert staff to their needs as the wheelchair lift could not be seen by reception staff.
In spite of the great location I would not use this hotel again.
Travel operator: Globespan
18 years ago
Food greatly improved from our last visit to this hotel in 2003, everything was hot and we did vary the times we eat. Food was repeated the second week and an odd night did not seem to be presented as good as the first week but there was something for everyone. The soup was piping hot, did not hear one complaint about the food from anyone everyone said it was lovely. My one complaint was that the crockery did need replacing and cutlery, maybe they do that at the start of the year.
The staff I could not fault, very friendly and helpful throughout the hotel. The maids came in every day to clean and fresh towels daily, the hotel was very clean and although out beds had seen better days the rooms were spotless and the bathrooms. Take a hairdryer although it says hairdryer you have to go to reception and leave a deposit of 30 euros which you get back, you can have it for 20 minutes, as i wash my hair each day it was easier to let it dry.
The pool is fantastic although it was to cold to go in.
Entertainment wise if you like shows or have kids with you it's fine can't really comment on that as we didn't see any as it is downstairs and very warm, and we are not really into that kind of entertainment.
It is a non smoking hotel although you do have an ashtray on the balcony so that was fine, all in all a good hotel in a good location 5 mins to beach shops and bars on the doorstep.
The staff I could not fault, very friendly and helpful throughout the hotel. The maids came in every day to clean and fresh towels daily, the hotel was very clean and although out beds had seen better days the rooms were spotless and the bathrooms. Take a hairdryer although it says hairdryer you have to go to reception and leave a deposit of 30 euros which you get back, you can have it for 20 minutes, as i wash my hair each day it was easier to let it dry.
The pool is fantastic although it was to cold to go in.
Entertainment wise if you like shows or have kids with you it's fine can't really comment on that as we didn't see any as it is downstairs and very warm, and we are not really into that kind of entertainment.
It is a non smoking hotel although you do have an ashtray on the balcony so that was fine, all in all a good hotel in a good location 5 mins to beach shops and bars on the doorstep.
Travel operator: Eclipse
Recommended
18 years 2 months ago
Brilliant value in this tradition SOL hotel.
Reception staff were very pleasant and although the dining room staff were not forthcoming with pleasantries, they lightened up and were more friendly when they realised I had basic Spanish and was keen to use it on them.
Food's a plenty, all fruit juices, cereals, fresh fruit, cold cuts, rolls and breads, as well as bacon sausage, eggs etc for breakfast. Evening meal was abundant, various salads, soup, apetisers, roasts, fish dishes, meat dishes, pastas and all kinds of sauces, freshly baked pizzas and of course hot and cold veg to go with it all. Tradionally the Spanish eat later and restaurant got very busy around 8.30pm, so avoid this time to save congestion.
Entertainment on every night on terrace (weather permitting) but plastic tumblers put me off staying for it.
To summarise, the location is superb, a short walk from the beach, bars, shops and markets right next door.
I will certainly use this hotel again if I am in Benidorm.
Reception staff were very pleasant and although the dining room staff were not forthcoming with pleasantries, they lightened up and were more friendly when they realised I had basic Spanish and was keen to use it on them.
Food's a plenty, all fruit juices, cereals, fresh fruit, cold cuts, rolls and breads, as well as bacon sausage, eggs etc for breakfast. Evening meal was abundant, various salads, soup, apetisers, roasts, fish dishes, meat dishes, pastas and all kinds of sauces, freshly baked pizzas and of course hot and cold veg to go with it all. Tradionally the Spanish eat later and restaurant got very busy around 8.30pm, so avoid this time to save congestion.
Entertainment on every night on terrace (weather permitting) but plastic tumblers put me off staying for it.
To summarise, the location is superb, a short walk from the beach, bars, shops and markets right next door.
I will certainly use this hotel again if I am in Benidorm.
Travel operator: Globespan
Recommended
18 years 3 months ago
On arrival our room wasnt ready to check in, but half an hour later it was ready. We got put in the pelicanos part. Our room was quite small but was big enough for the week. The hotel is lovely, its very clean.
At the time we went it is a Spanish holiday so the hotel was mainly full of Spanish guests, therefore the food was more suited to their tastes.
I wasn't keen, they were very repetitive, and I am a vegetarian and there wasnt much vegetarian choice. breakfast however was lovely, even though I only made it down twice at it finishes at 10.30!
The pool is amazing and water polo and things are played throughout the day. Nighttime entertainment sounded good but we always went out.
I look forward to my next visit to this hotel but might try July to see if the food is better when its more British clientele!
At the time we went it is a Spanish holiday so the hotel was mainly full of Spanish guests, therefore the food was more suited to their tastes.
I wasn't keen, they were very repetitive, and I am a vegetarian and there wasnt much vegetarian choice. breakfast however was lovely, even though I only made it down twice at it finishes at 10.30!
The pool is amazing and water polo and things are played throughout the day. Nighttime entertainment sounded good but we always went out.
I look forward to my next visit to this hotel but might try July to see if the food is better when its more British clientele!
Travel operator: airtours
Recommended
18 years 3 months ago
Totally impressed with hotel and holiday. Food lovely, pool area impressive, like how the staff take towels off sunbeds not occupied so that people who want to sunbathe can actually get a lounger.
Only problem was entertainment, was geared towards the Spanish guest and not the English.
Would certainly return.
Only problem was entertainment, was geared towards the Spanish guest and not the English.
Would certainly return.
Travel operator: Direct Holidays
Recommended
18 years 4 months ago
We stayed in the Pelicanos/Ocas from the 15th July to 29th July 2006. I would highly recommend these sister hotels to anyone visiting Benidorm and especially those with children as the hotel is ideal for them.
We have stayed in a number of Sol hotels in various locations and this would be one of the best. The rooms are a good size and like the rest of the hotel was kept spotless.
The food is tasty and varied with different theme nights several times a week. The staff are very friendly and always willing to help.
Entertainment team work hard night and day and put on some great shows.
My only gripe would be with the lifts which were very poor.
We have stayed in a number of Sol hotels in various locations and this would be one of the best. The rooms are a good size and like the rest of the hotel was kept spotless.
The food is tasty and varied with different theme nights several times a week. The staff are very friendly and always willing to help.
Entertainment team work hard night and day and put on some great shows.
My only gripe would be with the lifts which were very poor.
Travel operator: Direct holiday
Recommended
18 years 4 months ago
Been to this hotel three times and couldn
Travel operator: thomsons
18 years 5 months ago
This was our second visit to Ocas/Pelicanos last time we stayed at Ocas and this was before refurbishment of magnificent pool at Pelicanos.
The hotel is in our opinion let down by the restaurant, it is more like a school canteen in our opinion, if you can find a table that has been set, there is no table linen, just paper place mats and napkins.
Staff did not clear tables until you were finished your meal, very noisy with children running around. Heard a lot of people complaining about the food and regular guests saying they wouldn't return.
You had to give your room number to a lady who stood at the entrance of the pool before you could go in, supposed to prevent people who were not staying at the hotel from entering which was a good idea. Not allowed to reserve beds with towels.
We won't be back there either, perhaps hotel is best suited to families with children.
The hotel is in our opinion let down by the restaurant, it is more like a school canteen in our opinion, if you can find a table that has been set, there is no table linen, just paper place mats and napkins.
Staff did not clear tables until you were finished your meal, very noisy with children running around. Heard a lot of people complaining about the food and regular guests saying they wouldn't return.
You had to give your room number to a lady who stood at the entrance of the pool before you could go in, supposed to prevent people who were not staying at the hotel from entering which was a good idea. Not allowed to reserve beds with towels.
We won't be back there either, perhaps hotel is best suited to families with children.
Travel operator: Globespan
Ask a Question
Got a question? Ask our community of over 1.5 million users.
Location
Book Your Stay
Looking to stay here? You can check the accommodation availability and get the best prices using the link below:
Traveltext offers worldwide travel at unbeatable prices
What's nearby
Map
Popular hotels in Benidorm
