Me and Partner & 15 month old son stayed at this hotel all inclusive for 10 nights, never again.
I class this place has blackpool for the Spanish.

Staff
The staff are very rude and ignorant and never give you the time of day, never help you in anyway at all.

I had a bag stolen in the restaurant and complained to the manager and he was not interested at all, I believe the staff took our bag, and asked to see the cctv footage and they told me it was not working, we ask around and most people had the bags, wallets etc. Stolen a place not to be trusted.

Food/drink
The food is very repetative, chips, veal, pork every day dinner and tea. They have no high chairs for babies,
you are given a card for drinks which you get two drinks in plastic glasses, with one card which they will swipe, which I think is a farse and if you go up with two cards for 4 drinks they will ask for two cards and only swipe one.


Entertainment
I class the entertainmet very poor 1 or 2 shows a week mostly spainish which you could not understand.

The Hotel
The hotel is very standard, rooms are clean.
But if you are going there with a pushchair or wheelchair it is very hard to get around the hotel, there are lifts but 90% at times are not working, we had to carry the pushchair up and down many stairs all day and not 1 member of staff would help us at all, when my partner was on her own with the pushchair. Still no help from staff or from other guests has most of them where spanish.


The noise out side the hotel is very loud screaming and shouting till 5am and then people inside the hotel banging and knocking on every ones door thought the night.

I am not one to complain but this hotel has no respect for others, only themselves.

We stayed in the Gran Casino Royal in Llorette De Mar. We were all inclusive thinking of the benefits with a 3yr old and a 10mth old. No benefits what so ever. A nightmare from beginning to end.

This has stairs everywhere with the lifts hardly working at all. If you did get one you didnt know where you would land. Had to carry children and buggies everywhere and needed two adults at all times.

Rooms were absolutely disgusting with a terrible smell of damp. When you went into the bathroom the damp was hanging off the ceiling and everything seemed to be glued together.

Our first room had big rust spots in the bath, then something was leaking from above on your head not sure yet but looked like urine.

We ended up in 3 different rooms but with no real help from the hotel staff nor manager. Very ignorant man. All rooms had damp in the bathrooms. Beds awful old spring bases with knackered matresses. Slept on a lilo acouple of nights for some comfort. Furnishings fell to bits inyour hands.Each room was as bad as the other with the horrible decor.

2 adults and children were stuck in aroom for 2.No space ,no air conditioning but they could not leave balcony door open due to state of balcony with shattered glass panel a danger. We left our doors open but that just let in all the noise from the cars,the sirens of ambulances which seem to go by every 2 or 3 minutes day and night.

Extremely noisy due to basically 18-30 type Spanish and Italians running amok, spitting out of balconies and even urinating.

The banging on hotel doors goes on all night that includes yours as they just dont care who they disturb.

Dont look for a rest here. So noisy with no control by the staff.

Few nights had to get security to calm things down.

Food is very repetative and not for young children. Ended up eating out as we could not face it.

Holiday rep who looks after guests absolutely shocking.

No babies highchairs so we had to feed 10mth old in his buggy what a mess.

I contacted my travel agent back home 3 times to try and get a move but got nothing.

Rep refused to come and help us.

Oh yes and to really crown it all a building site appeared right outside the pool on the second day. This is for a new bus terminal. Nobody thought to tell us Rep didnt think it would affect us.

Entertainment was absolutely shocking and in Spanish but again no staff control so noisy like being in the middle of a football crowd.

The swimming pool is also a danger with no pool attendent. The pool light that parted company from the pool wall and was floating about on its electric cable was different.

The childrens play area is a level up from the pool the couple of swings and chute are falling to bits. There is a gap at the end of the balcony in this area where a child could fall through and down about 30ft onto the poolside. Not very relaxing.

The rose bush growing right in the middle of this we bit was also something to worry about

Hotel location not for families at all.

There was a lot of cleaners but the hotel was not the cleanest.

It is rumoured that this hotel is to be knocked down they are a bit late. I can only hope it is and soon so that other people like us who spent 2 & a Half grand dont have to put up with this.

Not a cheap holiday and needing another one to recover.

A Holiday from hell.

And no we wont be back. Never a 3 star hotel.

Lucky to get any.

Where do I start, what a dump!! I felt I had been sent back to 1960 This hotel has never been updated since then. All paintwork was brown and green awful.


Room - There was my husband my 3 year old, my 10month old and myself SQUASHED into a two man room. They gave us a cot when we arrived and when I put my baby into this he went right through it (he was ok). The room was very stuffy and smelt of damp, our bedding smelt disgusting like they have been left in the washing mashine over night, we couldnt sit out on the balcony as the divider was shattered (kids could have cut themselves)

Hotel - Lifts were shocking they never worked we had to lift 2 pushchairs everywhere even to get into the hotel.

Hotel Staff - Very rude towards us not a happy bunch!!

Entertainment - All in Spanish TERRIBLE!

Food - Basic it was the same everyday nothing for the kids

Pool - If you went and got a sunbed before breakfast on the top terrace we would come back and find the staff had put the water sprinkler on and our towels would be soaking!! this was at 9am (why they had to water the grass at that time i do not know)

Well here you go if you want the truth from ex hol rep and ex travel agent then read on:

After reading previous reviews I was expecting hell, but boy was I surprised!!

I have only minor issues with this hotel. One being the lifts, although not terrible only 2 of the 4 ever worked but I was on third floor and the steps were no difficulty for me and my husband.

The second issue was food, it was by no means awful. I enjoyed all breakfasts (full English + toast), lunch and evening meals for 80% of the time, but I am a fussy eater, if I don

Bit worried when first got to this hotel, as we 4 lads on a lads holiday and as soon as we got our room key and opened door, someone was already in there as we was giving key to wrong room, (lucky they were out) (Lucky we were not thieves) Reception gave us another key and then was fine.

Ok rooms, decent, cleaned each day, but really could do with better locks on door and air conditioning.

Food was super lots of choice, and was cooked very well, ample room in restaurant and lots of drink, bread, and food hot and fresh.

As the hotel is connected to the casino, hotel guests can get in free, and it's very clean air conditioned and worth a visit even if just to sit at bar. (Not AI)

The hotel is 3 mins from main strip and 10 mins from beach, only 3 mins from coach station which will take you any were from waterpark to Barcelona.

Drink was good in hotel, but entertainment at night time pretty poor, just dancing or Spanish band singing.

Day time lots to do, archery, shooting, ping pong, darts, etc etc

Pool ok, but only 30-40 sunbeds 300 guests, so you will probably be laid on towel, but it's grassed area so could be worse.

Guests 40% English 20% Danish 20% German Dutch 20% Spanish Italian

Would I visit hotel again, yes I hope I do, just hope the lifts get finally sorted.

There were only a few complaints on this hotel, one being the lifts only 2 out of 4 would be working and when you were on the fourth floor you would expect better.

Also the food was not up to much if you like pork and chips you would be okay.

Also the rooms were very stuffy as there were no air conditioning and half the time you would find it very hard to breathe.

But on the whole the hotel was situated in a good location not far away from the shops and the beach and it was kept very clean and your rooms had clean towels every day.

The pool was small for the amount of people staying at the hotel and if you were not out early in the morning you would not be able to get a sunbed.

To anyone thinking of going to this hotel.Please be aware it is totaling unsuitable for disabled,or anyone having difficulty to climb stairs as everywhere you go in the hotel there are lots of stairs,even to get to the pool area there are lots of stairs.
It is completely unsuitable for children as there is nothing for them to do,the are where there is a slide and two swings is so small the slide has no saftly rails when the child climbs to the top,completely unsafe.

The childrens time in the evening is all of 15mins just dancing to the very same tunes every night.This is the whole entertainment for the complete day.

You have to lift push chairs up and down the stairs as most times it is impossible to get a lift.

Food for the children is non exsistent, so make sure you take canned food with you.

The rooms are very clean but so anitquated.

For adults the food is OK but you feel as though you are eating the same thing everyday, salad a few different meats over the week, mainly chips.
The all day snack bar that is offered is almost the same food you have for main meals it is also mostly cold when you get it.

All drinks are served in plastic ups.

Entertainment for adults is dredfull,malthough they play some music dont go exspecting to have disco in the evening because you wont get one.

We went there exspecting life around us and dont mind noise from people enjoying themselves,thats not what you get.The noise you do get is from the traffic out in the street.There is a lorry that comes past at about 5-30 every morning, the noise from it is dreadfull.

On saying all this we think it is good for 18-30 because there is plenty for them to do outside of the hotel at night.

If you are thinking of going please take heed to all we have said on here as it will completly ruin your holiday and you will waste your money as we did.

Hotel would not allow late check out, very uncooperative.

The lifts were unreliable which was bad for our party as we had oap's and a baby, no facilities for the disabled which is very poor.

Bar & pool area not kept clean throughout the day tables not cleaned off etc.

We booked the holiday despite concerns about some reviews we had read. Having had an all-inclusive week there I have the following comments. The hotel is clean although the decoration could be modernised. The swimming pool area is well maintained and clean. There is a pool-side bar but you have to get out of of the water to get there but still serves everything you are likely to need. In the height of summer, you may struggle to get a sun lounger. The food is fine, and has some variety. There are microwaves available to heat your food up if necessary. If you are all-inclusive you can get a limited range of beverages from the restaurant, i.e. bottle of water, wine. As we were there only a week the food was fine, but possible would get bored of it into a second week.

The bedrooms are basic but very clean. Only problem is that any noise in the corridors echos and did keep us awake one night due to some thoughtless people talking and banging doors in the early hrs of the morning. I would have my concerns in the height of summer when people have been making the most of the all-inclusive alcohol!!

All drinks are served in plastic glasses but as you can drink on the terraces overlooking the swimming pool, I thought it was a good idea there was no risk of broken glass. There is the odd entertainment during the day such as darts or pool competitions. The evening entertainment is your typical corny shows, but at least the hotel put something on.

Actual location of the hotel is good with a 10min walk to the beach. You are right near the bus station if you want a go to Girona or Barcelona or the free bus to the water park and go-karting. We closed our balcony doors of a night time, and so did not hear much noise from the street but as there is no air conditioning in the room, you might hear noise as the temperature rises and you need some air into the room.

I think you would enjoy this hotel better either early or late season, only real concern was the noise in the corridor of a night time.

First of all I need to say, I have booked budget holidays with Teletext for over 16 years and believe you get what you pay for. However, this hotel was the worst experience in all that time.

In it's favour, I found it to be reasonably clean, entertainment for the kids was good and pool area what you might expect from a budget deal.

Not so favourable was the food. The food was dismal to say the least, always cold no variety, and who eats rabbit anyway? I survived on chip butties.

More to the point was the noise. Ok everyone is on holiday to enjoy themselves, me included but there has to be a limit. The best time to sleep had to be between 2 and 5 o