90 Reviews
Traveller Rating
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Excellent50
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Very Good26
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Good8
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Average1
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Poor0
Review Overview
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Cleanliness
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Entertainment
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Food
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Service
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Location
I do not understand how some people do not like the food it is plentiful and varied enough to please 3 adults and 2 children. For breakfast you have a choice of cereals, toast, croissants, buns, fresh fruit, tea, coffee, fruit juice and a full english breakfast. For dinner you have a full salad bar, 3 meat dishes and 3 fish dishes to choose from plus your veg and potatoes and fresh fruit and cakes and ice cream. For the children you have pizza, nuggets and chips etc.
The location is good except for bit of a hill on the way up to the hotel.
We did not stay for the entertainment at the hotel as we prefered to explore, but families with young children should enjoy it.
Travel operator: Direct Holidays
Very roomy with a large balcony. Getting sunbeds can be a problem if you dont get up early, but you cant blame the germans because there isnt any here ( as far as I could tell the hotel is only used by british tour operators) the food at the poolside bar was quite nice and the staff were friendly enough .
The hotel is not actually in LLoret but is in the smaller suburb of fenals .
Travel operator: airtours
Reception: air conditioned pleny of tables and chairs to get away fron the blistering heat and still be comfortable and relaxed. computers for kids to chat to pals at home, my 13 year old loved it 1 euro for about 30 mins.
Room: spotless, well maintained, fully equiped kitchen large fride freezer.
Bathroom: spotless clean towels every day and fresh loo roll every day...didnt have to go on a loo roll hunt like other hols we have had !!!
Bedrooms : bedding spotless plenty of room double wardrobe with lots of hangers bedside tables for your personal bis n peices and a large safe. Also when we requested more pillows they arrived without hesitation.
We did not use the restraunt but it looked lovely and we heard good reports, the only negative was that it closed at 8- 8.30pm and we liked to eat late, the pool was open until seven, so closing the restraunt so early didn't do them any favours.
Location we thought was good because we were out of the hustle and bustle but still near to a supermarket and bus stop and a walk away form the water park just 20/30 mins round the back of the apt/hotel. Ambulances regular due to hospital near by but certainly not a problem, busy road not a problem safe level/pelican crossings.
Staff so friendly and very very helpful and security guards,not that we had any worries it seemed to be just an added bonus.
We didn't use the bar we prefer eating out and finding more traditional evenings, but it seemed packed and posters were put up every day to keep you informed of that nights enertainment, ideal for families with little ones.
Only one reservation and advice to the apt/hotl, get some more sun loungers there was plenty of space for more and not enough to go around, or stop people reserving them, we had loungers twice and on other occasions used lilos, annoying when the beds next to you are unoccupied for 2 hours!
We would not hesitate to return, we had a fantastic time.
Travel operator: Airtours
Our room - 1st floor and above the pool what a view, very clean and the size more than spacious, balcony very large as well.
The hotel staff were very friendly and helpful all speak english, no litter or rubbish left anywhere around the complex, really efficient.
The MyTravel entertainment reps, what can I say except excellent!(especially Phil). I have never seen a group of people work so hard constantly and still have a smile all the time. On past experience this is not always the case.
My final thought is I can't revisit soon enough.
Travel operator: My travel
The room we had was on the 1st floor above the pool providing an excellent view of Lloret and the complex. Very spacious and clean, balcony was big enough for about 6 of us as well as the room.
We were self catering but from other peoples comments the food was excellent. We could buy breakfast and dinner if we wanted -
Travel operator: MyTravel
The food was just like being at home but without the cooking,the pool was excellent for the kids and the adults,the entertainment staff were brilliant on and off the stage.
The reception staff were very helpful with good local knowledge,the day time and evening entertainment was second to none,we give thanks to all the staff at the Costa Encantada and Mytravel group for the best holiday we have ever had as a family and will definitely see you next year thank you once again!
Travel operator: Airtours
Didn't try the food / drink in the hotel as there are several places to eat within a short walk and the walk back up a slight hill to the hotel after a good meal was frequently needed ! There is a very large supermarket within 2 minutes walk (unusually it is a supermarket that doesn't stock fresh milk, but loads of longlife stuff) - fresh milk was purchased from the hotel shop.
The hotel is very clean and apartments maintained to a good standard - a problem with our phone was fixed within an hour. The poolside bins frequently over flowed with rubbish so larger bins would resolve the problem. For the first time in Spain (in 30 years of going) we did not see one cockroach, alive or squashed either in the hotel or anywhere in the Fenals area.
The hotel is located in the Fenals district and is a 20 minute walk from LLoret centre. One of the local bus routes includes a LLoret - Fenals - Lloret run, although we didn't use the bus I'm told its 90c each way.
The hotel staff are excellent with good local knowledge especially helpful was a lady called Gail.
Problems with a family with young kids who were disruptive IE slamming apartment doors, waking everyone with their arguing and swearing for hours (normally from 0100-0400) and finally fighting with each other were resolved when the hotel staff became involved.
Entertainment - acts were of varying quality. Lots to do during the days for the kids (and boy were there loads of kids!)
We would visit the hotel again but would first check all of the UK school holiday arrangements, as we found out this week, we are currently into the Scottish / Irish school summer holiday period - the rest of the UK starts later in July.
Travel operator: Direct Holidays
Travel operator: direct holidays
The reception staff were friendly and went out of their way to help us when we decided to visit Nou camp stadium by ourselves instead of the organized trip. Wrote directions, bus no's trains etc all down for us and with smiles!
We were self catering but ate one night in the restaurant which had a varied excellent buffet at the time we ate.
Entertainment wise we prefer to do out own thing and go out walking into Lloret and down Fenals drink in the bars and have a game of minigolf with the kids but the one night we did stay at the hotel was very good. Something different every evening and even when we returned from out evening out, we would sit outside the separate "English type" pub have a drink and the kids would play in the playground. Two outdoor playgrounds very good quality and bang outside the pub where we would sit at a bench and watch them play. FAMILIES with kids this was heaven!
Pool was superb and bar food quite good.
I cannot fault this place at all and give it five stars and for the price it was an absolute bargain. The only drawback is Fenals and Lloret beach which is shingle! but that was the only fault I could find!
Our kids and we parents had a super time and we would go back.
Travel operator: Direct Holiday
Although somethings were a bit pricey; Air conditioning late checkout but was all worth it.
Entertainment absolutely fantastic! (Phil, Shazza G, Terri, Lee, Laura and Jennie; Great entertainment! (Esp. Phil!)
Great activities during the day and relaxing in the evening (sometimes if the entertainers pull you up on stage to do adult time!). Miss you all and the holiday best one I have ever been on!
Travel operator: Airtours
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