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6 years 4 months ago
We stayed at the Sunconnect Grand ideal Premium in Turkey in August 2018
One of the entertainment team groomed my underaged daughter
Encouraging her to leave the complex to have a full sexual relationship back at his apartment
This was happening during the afternoons whilst my teenage daughter was telling us she was off using the internet
I have sent the full transcript of the text conversations, starting with him asking her if she was a virgin, also including 80+ photographs to the hotel and Thomas cook whom which we booked
The photographs included pictures of this entertainer in bed which he had sent to my daughter then picture’s of my daughter in his apartment with him, where you can even clearly see the child’s wrist band on her arm
On returning home my daughter took an overdose and ended up in hospital for over 3 weeks, followed by another hospital stay a month later, this has been the trigger to a lot of other now ongoing problems
I am now 9 months into complaining to Thomas cook yet still have never received a formal apology, the first thing I asked for was a copy of their safeguarding policy, this has never been sent, I do appreciate these things are sometimes out of a company’s hands but when there are multiple trip advisor reviews stating the same thing happening to their children within this hotel you can’t help but believe there is a problem
On leaving the hotel the customer relations manager promised to look further into this and come back to me, 9 months on not even a curtesy telephone call….
I could rant on about other issues at the hotel but they would cloud the main reason for concern within this hotel
One of the entertainment team groomed my underaged daughter
Encouraging her to leave the complex to have a full sexual relationship back at his apartment
This was happening during the afternoons whilst my teenage daughter was telling us she was off using the internet
I have sent the full transcript of the text conversations, starting with him asking her if she was a virgin, also including 80+ photographs to the hotel and Thomas cook whom which we booked
The photographs included pictures of this entertainer in bed which he had sent to my daughter then picture’s of my daughter in his apartment with him, where you can even clearly see the child’s wrist band on her arm
On returning home my daughter took an overdose and ended up in hospital for over 3 weeks, followed by another hospital stay a month later, this has been the trigger to a lot of other now ongoing problems
I am now 9 months into complaining to Thomas cook yet still have never received a formal apology, the first thing I asked for was a copy of their safeguarding policy, this has never been sent, I do appreciate these things are sometimes out of a company’s hands but when there are multiple trip advisor reviews stating the same thing happening to their children within this hotel you can’t help but believe there is a problem
On leaving the hotel the customer relations manager promised to look further into this and come back to me, 9 months on not even a curtesy telephone call….
I could rant on about other issues at the hotel but they would cloud the main reason for concern within this hotel
Travel operator: Thomas Cook
Hotel tip: Stay somewhere else
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