I have just returned from this Haven site after booking it as a late deal to visit relatives who live in the area.

The caravan on first impression wasn't too bad, however after having a good look around, the dirt and grime then started to show!!! The seating area in the lounge was absolutely filthy and had a very strong smell of urine!! We put some of the quilts from the bedrooms to sit on.

I already knew of the camps reputation so knew what to expect. As this wasn't intended to be a holiday and only somewhere to sleep, I had taken all my own bedding and we all used sleeping bags and our own pillows. Some of the quilts were very stained and smelly, one in particular had a huge roung stain in the middle( read into that what you will)!!!!!!

The caravan itself was not too bad, it was well equiped and would be more than adequate for a family self catering holiday, however to expect people to sleep and sit on stained and soiled funiture is unacceptable.

The cost of a 3 night break for this weekend should have been

We stayed in an 8 berth caravan at the site. The caravan was reasonably clean and comfortable.

We stayed in a Silver 6 birth caravan. It was filthy on arrival.

I phoned reception who duly despatched a manager from Housekeeping. She wiped a cloth here and there and sprayed air freshner, muttered about not being able to get good cleaners and departed despite my protestations that the place was rank. I phoned reception again, advised them of my unhappiness, told then I was going to the beach for a couple of hours and that I expected the caravan to be properly cleaned, when I returned. It wasn't. I walked the mile to reception, just as they were about to close, sat down on the floor and advised them that I wasn't moving until the caravan was clean or they moved me to one that was clean. To be honest they were rude and nasty because I was depriving them of an after work drink on an extremely hot day but I kept my head and calmness and told them to get on with their job. Evetually when they realised that I meant business, they did their job and my caravan was clean.

Once it was clean I have to say that the standard of the accommodation was good. It was large and well equipped and fortunately, we were located in one of the quieter areas of the park. The general standard of tidiness was good with litter patrols etc. It had certainly improved since our previous visit three years before.

Alas, the rest of the park and the facilities have gone downhill. The entertainment complex with the three clubs/bars etc was absolutely filthy and the toilets were disgraceful.

The pool area was similar as was the children's indoor play area.

The entertainment itself was dire. We have holidayed with Haven many times and each year, the entertainment seems to be a little worse than the year before. It has now hit rock bottom. What is worse is that they deliberately kill the air conditioning in order to increase drink sales, especially when there entertainment is directed towards children. For example, we took out 4 year old to the Rory the Tiger show. It wasn't a hot evening outside, in fact we had worn jackets to walk down, however the temperature inside must have been at least 90. I didn't move and yet still I was sweating like I was sitting under the mid day sun in the Sahara. The children were getting through a drink every five minutes...an expensive game. As soon as the childrens show had finished the air conditioning went on and you could feel the temperature dropping by the minute.

This didn't just happen once but every night and it happened in all of the three clubs/bars depending on the so called entertainment.

The food in the various outlets is expensive for what it is and of a generally low standard.

There are two ATM's on this rather long park....over a mile and half in length but be warned they charge a minimum