Hi All

Have received a reply today,offering apologies and nothing else.I was told ,basically that I accepted the terms and conditions,I have written back saying that if we do not accept their t and c,then our booking is not accepted.I've told them that it is all weighted heavily in their favour and that in future I may decide to book independently as using a big company has not done me any favours.

I also told them that members on travel forums have been following this complaint and that I shall post their reply,and added that other companies have made goodwill gestures,I'll post later if there are any new developments.Thanks for all your in-put,Tina.