Just thought i would update you all on this. Did manage to get virgin to look again at what we orignally booked and what we eventually received and they did increase the offer of £80 up to £150...
Their argumet was that they did not need to compensate for the things that were right about the holiday, i.e. flight and car and as the villa was £1200 of the holiday cost the £150 represented 12.5%............. I dont agree or believe this as one thing can obviously affect the enjoyment of the whole experience.
I never complained expecting a full refund, but did expect them to refund the difference as i identiifed in value between holidays for one of their own standard villas without the communal facilities (which is more or less waht we got) along with perhaps a apology - even the latter alone may have sufficed - but then an apology would have been accepting some repsonsibility. I never followed up with them again as i found them to be quite bullying in their communication and concluded my own opinion to not book with them again.. Hope their as satisfied with that decision as i am
Thanks for all the replies anyhow ..
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