Just posting this to set the ball rolling for the 60 plus passengers kidnapped from Lanzarote on Thursday 1/9/05 and sent to Tenerife until the early hours of this morning 3/9/05.
Check in desks closed for flight number XLA221V and EUK221V (same flight) with approx 60 passangers not checked in. Reason given replacement airplane had insuffiecient seats for booked passengers.
No explanation of passenger rights or compensation given.
Advised by ACE handling our only options were stay in Lanzarote for at least a week for another flight or fly to tenerife and catch an alternative flight guarenteed for the next day 1400hrs with Hotel accom in tenerife for the night. Flight from Tenerife to Man quoted EUK237V This was delayed by more than 12 hours eventually got back to Manchester on flight XLA053 or XLA237V. The total delay time from original flight time not far short 36 hours for some. Advice and support appreciated on how to proceed on progressing compensation with Airline and information on what the issues were as communication was as always in these cases a combination of half truths misinformation and untruths. There were Over 700 passengers on excel flights affected in tenerife with delays of around 12 hours and the information provided was non existant