We booked the hotel through travel republic but there is an email address on H10 hotels website where you can contact the hotel direct. I try and do this wherever we stay now mainly to confirm they do actually have our booking - my worst nightmare would to be to turn up at the hotel and being told they have no record of our booking
![:cry](/storage/forum/smilies/vcry.gif)
The last time we went to the rubicon we asked before we went whether we could have an upper floor room (better view) but we were not expecting much as we had paid for a standard double (didnt pay extra for sea view) and we were given a lovely room with a great view so it does not hurt to ask!