as we were leaving and trying to explain to them we didnt need to pay excess as insurance company had guaranteed full payment to them etc and got no where , we found them fairly agressive, 1 girl who spoke perfect english and i assumed was something like dutch even followed me and listened to my phone call to my insurance co which i thought was a bit much, but in the end they totally refused to accept this so we had to pay, there were 2 young english girls who looked about 18-20 who came over to me and said they were having the same problem and were on their own there, they had kept the girl who had been in hospitals passport and refused to give it her back, her mother had from the uk had paid the insurance the excess as the girls didnt have enough money to pay and the hospital were refusing to accept this too, we left before it was sorted out, but i did say to this dutch looking woman looks a common problem this access not needing to be paid and she just shrugged at me
the hospital did look clean, hubby got good treatment although they never communicated with him to tell him what they were giving him and what was wrong etc very much and the staff were not very friendly he said, hes still got pain so going to his dr in the morning