Cant read anything??

Does anybody know how I can edit the previous post as I am struggling to find an edit feature?

http://janecf.wordpress.com/2014/01/30/thomson-holiday-complaint/

Sorry this is the correct link

...need a log in???

For some reason I cant' find how to edit the post and I it will not let me post a relpy with a the correct link? Is it possible to edit my first post?

I have not been able to read your blog (it needs a login), but some ten years ago we had a bad experience with MyTravel. We bought what was supposed to be a 4* holiday and found ourselves in a hotel in Cyprus that would be lucky to pass as 1*. We demanded a move and were charged 600 Pounds to move to a 4* hotel.
After our complaint was dismissed by the travel agent, who blamed MyTravel, and in turn by MyTravel, we turned to the credit card company. We had paid the entire holiday plus the additional 600 Pounds charge on my CC. We claimed on the basis that the travel company had not provided the service paid for and under the Consumer Credit Act the CC was responsible for compensating us. The CC company dismissed our claim and I told them I wanted to go to arbitration with the Financial Ombudsman, that did the trick. We reached a settlement that saw me getting back the additional 600 Pounds I had paid.

It wasn't so difficult to work out how to access the blog.... here's the link with the other bits removed: http://janecf.wordpress.com

Thank you Cyprus 100, I tried editing my previous post but couldn't find how

I'm sorry you didn't have a good holiday with Thomsons. I have been with them many times and have found them to be the best of the large firms.

When I book I have already looked on google earth where the hotel is situated and have looked at tripadvisor on the ratings. I wouldn't just take a sales persons advice.

I can't understand why you didn't know about the seating on the plane, I will chose my seats 90 days before my flight to Sicily this year.

I will say that it is sometimes difficult to phone Thomson, they need to sort this out. I once waited for over an hour while listening to "Welcome to my World". I have hated this song ever since!

Hello,

I've just had a quick glance through your complaint blog letter.

I worked for First Choice and Thomson customer several years, I do believe there could have been ways to go around the problems you had.

Firstly did you get a crime reference from the police for the theft that you believed to have happened? This will always go in your favour when making a complaint as the company will take it more seriously.

Also if the hotel wasn't to your liking you should of asked to move, approach your rep tell them the issues that you were having and demand you move, any out of pocket expenses again would have been refunded to you if you would have put this in your complaint to the company, they can therefore see how poor the place was.

Picking up on issues like the Dreamliner for 10 hours and the fact that the agents didn't know what they were doing with excursions isn't going to go in your favour , it looks like your picking at things to make the whole complaint letter worse then it really is.

Your real complaint is you feel you were mis sold a holiday and the theft you had in resort.
You chose to go into a travel agent ask for their advice and then book it, you didn't take any previous research on hotels before making a decision you just went of their advice, don't do that, not every hotel and holiday is for everyone. You had a cooling off period which you could of been able to change the hotel once booking it and then choosing to look at reviews.

The complaint about the flight as I said is just a filler to a complaint to make it look worse then it is, pre book able seats can be booked they don't need to be booked but unfortunately if your on a busy flight you could get separated, did you bring this up with any cabin crew?

The theft in the hotel you need a crime reference and reps report, you could of moved hotel if you were happy there.

If I was you I would complain two ways,

1. Direct t

Part 2 of above .

If I was you I would complain direct to the shop about how you feel you have been mis sold. Nothing will probably come in your favour on this.

Complain direct to tour operator about the hotel, although they will base any compensation on the feedback from other guests so when you want compensation they won't do so without a crime reference so will give you the minimal for the standard of the hotel, I would expect anything about £50.

Good luck!

i too cannot understand why anyone would just take the advice of an advisor in the travel agency,especially as it is so easy to do your own research these days.i use thomson at least once every year and also pre book seats.i have left a response on the linked page.

Sorry you have had a bad holiday but when I go to book a holiday I have already dont my research and the only thing I want them to do is give me the web price!
I wouldnt rely on their advice unless they had actually been to the hotel.
One of the staff in our Thomas Cook rings me when she wants advice on hotels in a certain resort in Turkey where I have been going for 22 and she had never been.
I hope you manage to get a result but travel agents are not keen to refund customers without the help of a Solicitor.

Yeah we have definitely learned a lesson, we originally booked the holiday when we went into a Thomsons branch to enquire about different holiday destinations. We then started enquiring about Cancun and the sales advisor told us she had personally been to the Riu Caribe and you couldn't get any better in Cancun. We did later check on tripadvisor, admittedly we should of done this first but when we found about the thefts in the hotel we visited two Thomsons branches to change hotels but several members of staff in each branch advised us not to as "you can not always believe what you read on tripadvisor''.

As for booking our seats we have used Thomsons for the last 4 years or so and never pre-booked our seats. There was no mention of this when we was in Thomsons at any stage before our departure.

Thank you for all feedback though, greatly appreciated!