Tour Operators and Travel Agents

Discussions regarding Tour Operators and Travel Agents
thanks guys,
I've got my fingers crossed for you all and will be checking this thread for your news http://bestsmileys.com/fingers/1.gif
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Hi all,
Just wanted to share my story in the hope that it helps speed up the process of your refunds...
I booked flights and hotel through travel republic, submitted my claim the day XL went bust and have been playing the waiting game since September.
I have just received a letter from CEGA today confirming they are transferring full flight refund into my bank account. I have been calling them on a fortnightly basis to keep up to date with what was going on with my claim, and would advise anyone waiting to do the same. During my last call to them they confirmed they are now authorised to refund Travel Republic customers, and within a few days they sent out an assignment form for me to sign, which I returned to them less than a week ago. Don't let them forget about you - I suspect they are sending out a few of these assignment forms at a time to spread both the workload and the repayments out, and it would seem a call (or 5!) is all it takes to speed up the process a bit.
Good luck to you all in getting your money back - maybe we'll all get a holiday this year after all!
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Update on my case.........
Flight money has been refunded into my account today from CEGA, :)
now just the rest of it to persue, the battle continues.
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well done janannbad, that's great news!!! ;)
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I received a letter from Travel Republic on March 5th, saying i will be receiving my form from the CAA in the next couple of days. Still waiting, can someone please give me a phone no to the CAA show i can get intouch with someone to try and speed it up. Thanks
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hi steve this is the number you need...01243 621009...good luck to you..
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Anybody know what happened with Travelrepublic's court appearance Wed 8th April?

Maryb
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The case was adjouned until 20 May, some info HERE.

David :wave
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hi..all....i have today received my assignment letter from the caa..hope it means its coming to the end now..
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Johndoe,did you phone them? or did you let nature take its course.
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steve...i was sick tired and weary of phoning them... :cry .
thanks ..shirley.. :cheers
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hi everyone,
i am looking for a little reassurance. i called CAA on wednesday and they said my refund had been authorised on tuesday. i know it';s the bank holiday at the mo, but i still haven't received it and i'm starting to worry that they may have puunched in the wrong account details etc......is that possible?? or do address and account numbers have to match etc.

i spoke to my sister who is in the travel business and she said it depends on their equipment, does anyone have any ideas?? i'm sorry i guess after the 7 month wait i'm just freaking out a bit :duh
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hi-ya...tanyabanya........are you getting your repayment by credit card ? because if so it can take up to 10 working days to appear as a refund..
regards....j.d....
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hi johndoe,
i paid with my debit card, so it's supposed to go straight back into my bank account.
thanks
tanya
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hi...tanya...if you dont get it back by tuesday then i would phone the caa yet again......... :que .
regards.......j.d.....
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Hi everyone,
i have just checked my bank account and the CAA have refunded all of my money!!!!!!!!!!!!!!!!!!!!! :D :D :D
it happened today, as this morning it wasn't there. i will sleep well tonight!
good luck to everyone else and i will keep checking this site to see how you are all getting along. :yipee

take care everyone
Tanya xx
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