Hi Shirley, the CAA called, they are sending you your assignment letter. Little worrying what would have happened if we hadnt asked, but we did, and they are, so I shouldnt be worrying!

Tell us when you get it!

Steve

Thanks Steve. I will let you know. All I have to do know is try and remember the answers to the questions they're going to ask

Hope my dad'll receive this letter in the next couple of days. I read in another thread that Johndoe sent his signed letter back to the CAA over 3 weeks ago and has heard nothing since. This is way beyond a joke now

hello shirley have just checked my records it was sent back on the 18/02/09 first class post...
regards..j.d..

Thanks for the update Johndoe. That's at least another month after sending the letter back, for us to add on to the waiting time then If I didn't laugh, I'd cry.

hi everyone, i called CAA thursday to make sure my assignment letter had arrived, it had but then the guy i spoke to said that my ATOL reciept was printed off by me after the XL collapse and i had stated in assignment letter that i had received ATOL receipt before collapse.......(which i had) so i then had to go through my paperwork and luckily found a 'here's one i made earlier' printed in august 2008.
i was advised by this chap on phone to fax it over asap, so i zoomed to my husbands work and faxed it. called friday to make sure it had been received, it had. have now been told that my claim is being handed to the refund authorisation team......they make you feel like it's almost over on the phone, but every day i feel more and more let down.....

I wonder if the CAA are now checking to see if TR passed your money on (deposit of full payment) to Freedom Flights.ie: you paid TR, did they pass your money on before the collapse.
I'm sorry for your situation.

Do travel republic do their own package holidays or are they only selling package holidays of the big tour ops.

My dad received his letter this morning but TBH it's a bit confusing. I'm going to pm Steve now to explain.

Why is it confusing?

I am sure Steve has been helpful although as an employee of TR he would have TR interests to consider as a priority, have you considered that too? Just a thought.

can't think of a username

After all these threads, it still confusing to many people, and I can see why. You need to read their travel agent website. look on the "why Choose us" very last bullet point in that section.

Aliceadventures wrote:

Why is it confusing?

I am sure Steve has been helpful although as an employee of TR he would have TR interests to consider as a priority, have you considered that too? Just a thought.

No wonder travel agents dont stay on here for long and help people when posts like this go up. From what I have read people who are getting help from Steve seem very happy with what he is doing for them.

After all he's doing it for free, its hardly like helping people on holiday truths is part of his job description.

Presumably he's an employee of TR and doesn't actually own the company.

Presumably TR know Steve is doing this. 'Steve' appears on many travel forums and it is normally within work hours.
I am sure Steve can speak for himself and will do so when he checks back.

Im not frightening him off. His a big boy.

In answer, Yes, I realise that Steve only works for TR but I have a sneaking suspicion that he has some 'clout' (I might be wrong). Anyway, I'm pleased with the way he's helped me so far. If nothing else, he's telling us more on here than what we're being officially told by the company.

The letter is a bit confusing as it seems to assume that I want to make a claim against TR, which never really was the case. All I want is my money back in whichever way is the quickest. Did anybody else's letter state that they were to claim against TR. I have Pm'd Steve and now await a reply.

Hi Alice, there are three types of payment to FF, one of which has caused a problem for a few, but only a handful.

1. Customer booked with us and FF took deposit, or full payment from Travelrepublic as part of the operator, travel agenct direct debit scheme.

2. Customer booked with us, but FF had gone bust, but payment still taken from Travelrepublic in same scheme. Money ended up with administrators. For these, the CAA advised that FF had not been paid, but Travelrepublic could confirm by bank statement that payment had been made. CAA speak to administrators and claim goes ahead in same way as number 1.

3. Customer booked with us, but no payment made to FF, all were refunded.

So all payments accounted for!

Hi Shirley, it is confusing because I cant openly discuss most of the CAA issues due to pending legal action. I have sent you a pm with a longer explanation, but suffice to say, I suspect payments would be quicker and simpler if lawyers werent involved!

A lot can be learnt by companies, by frequesting forums/chat rooms/social netwroking sites, to see what people are saying about them. To that end, I am not discouraged from joining in here, and other places whilst at work. It is a great help to spot things that are not going so well. I have the 'clout' to resolve issues, or to get internal Travelrepublic processes changed to prevent the same issue happening again.

With regards to 'clout', I can tell you more because I can go and check with our MD, if what I am about to post is appropriate for our current situation. I only have to do this rarely, as having worked at Travelrepublic for 5 years, I would hope I have a good idea of what is appropriate.

Finally, cantthinkofusername, we are selling packages, but they are not Travelrepublic packages, rather packages from leading tour operators, on whose behalf, Travelrepublic is acting as an agent!

I'm smiling from ear to ear. My dad got his refund today. A cheque in the post this morning. Hooray! an end to it at last. Thanks for all your help and support Steve. Just want to say that it won't put me off booking with TR again. As imo it's the CAA that's dragged it all out. Good Luck to everyone else who's waiting.

shirley...well done!! thank god, hopefully light at end of tunnel for the rest of us!!