Well more stress!....................
Our flight has been refunded ......great!
But now Visa (as promised) have taken the remainder of the money 'back off' us this month, so we are still out of pocket for the remainding hotel and transfer money.
I have the cancellation invoices (thanks Steve) and had sent them last month to Visa asking them not to take the money for this off us as I will be claiming for it from them. I rang them today and was told no we have to claim from TR!!!!! argh
So, to cut a long story short I'm sticking with the advise from Consumer Direct and are giving both TR and Visa 7 days notice then they're gonna report this to Trading Standards for us.
I'm just sick of being pushed from 1 to the other.......................being told to claim by one off the other. If I was dead rich I would have given up months ago!!