Thomas Cook - Page 32 - Tour Operators and Travel Agents, Holiday Forums

Re: Thomas Cook

shirley h

2010-11-09 18:00:19

I received an e-mail from TC earlier advising me of a 48 hour sale with up to 40% off holidays- not e the words UP TO

vicjayhay

2010-12-29 16:30:42

Re: Thomas Cook

Just paid the balance of my holiday, then thought afterwards about upingmy baggage allowance, does anyone know if I have left it to late??, there are 4 of us travelling, we will be taking only 3 cases but I know that each of these cases will way more than 15kgs each, and don't want to get stung at the airport

.
thanks in advance
Vickie

Laura1988

2010-12-29 17:10:27

Re: Thomas Cook

no it's not too late, I believe you can do it up to a week before you go

Feebee

2010-12-30 14:48:16

Thomas Cook

shirley h wrote:
how early can you do this ? i have never been asked when travelling with Thomson

Hi Llindy, I think it's 28 days before travel, at the earliest.

I travelled with Thomson at the end of November, I did mine around June when I got my new passport, so I don't think there is an earliest date.

Aslemma

2010-12-30 15:18:34

Re: Thomas Cook

I've always done mine as soon as I've booked the flight - a couple of months ago for my next flight to Tunis in March.

Sunaddict

2010-12-30 15:20:54

Re: Thomas Cook

Thomas Cooks Airlines API can be done between 28 and 7 days prior to departure.
http://tinyurl.com/3xng36s
Thomsons Airlines can be done 6 months prior.
https://eapi.thomson.co.uk/eborders/login.jsp

beecher

2010-12-30 20:47:32

Re: Thomas Cook

I tried to book a flight/hotel through Thomas Cook this afternoon, but when my card was being authorised it came back with an 'oops, sorry' error and a reference number. After several phone calls, I was told that my order was with flexibletrips.com which is part of TC, and that the local shop/Thomas Cook customer services couldn't help me. I gave up trying to contact them after 1 hour on hold as it is a premium number. My card has been authorised, but I don't know if the money has only been set aside or if it has gone through. I have no email confirmation and have lost confidence in a company who can't seem to process an order, or answer phones.

Any advice, other than phoning up the premium number again in the morning? I have tried emailing operations@flexibletrips.com and customer.relations@thomascook.com

Very frustrating.

Kiltman HT Mod

2010-12-31 00:32:54

Re: Thomas Cook

Welcome to HT beecher :wave:

Have you checked with your bank to see if the money has been taken from your account, perhaps you can do it online or you may have telephone banking?

After a bit of digging on the internet I have found this local number that you might try to see if they can help :que

Thomas Cook Customer services 01324 565289
I have also found a couple of other free / local rate numbers that you can try -

0800 0288808
01733 335500

Be aware that there is often a long hold on the phones to TC

Hopefully you get it sorted, let us know how you get on :tup

Graham

jerry49

2010-12-31 16:05:39

Thomas Cook not playing ball

I read a report that Thomas Cook had only settled its invoices from Algarve Hotels to 95%. claiming it was a bad year. I wonder what the Inland Revenue would say if I told them the same. Seems very petty to me, and does this mean everyone who went on a Thos. Cook holiday to the Algarve in 2010 is due a 5% rebate?

Wizard

2010-12-31 16:10:36

Re: Thomas Cook

moved to the Thos cook thread

wizard

doe

2011-03-05 12:33:11

Re: Thomas Cook

Thomas Cook web-site times out on me in a matter of seconds most of the time.

I do a search then in the time I decide to click on view hotel, or click through on the continue tab, I click and its 'sorry this session has timed out' what in 20 seconds ?

Is anyone else having this trouble or is it something linked to my own machine/hardware/software ?

Today isn't the first time I have had this problem in the last few weeks.

shirley h

2011-03-05 13:23:09

Re: Thomas Cook

Hi Doe,

I've just checked the TC site and although it took a while 'searching for your best holiday today', it loaded the page fine and when I selected an hotel and clicked on continue I had no probs.

doe

2011-03-07 00:03:41

Re: Thomas Cook

Thanks shirley. Think it must be my machine, will have to try at work, as that is two Saturdays running it has timed out on me and I am losing patience. It was nice of you to try it for me. :tup

Julmops

2011-03-27 19:53:51

Re: Thomas Cook

I'm booked with Thomas Cook via Carribbean Warehouse for Dom Rep in Jan 2012 ...
Now when I'm going to Thomas Cook website, it seems that they don't propose their own packages anymore, it's all about First Choice and Thomson ... Any idea what's going on ?
Thanks a lot in advance !

BEfreeTODAY

2011-03-27 19:57:30

Re: Thomas Cook

I am sorry to tell you Thomas Cook has cancelled all Dom Rep flights from Nov 11 + Cuba, Santa Clara, you will need to contact your travel agent to find out what they are going to do.

Julmops

2011-03-27 20:01:07

Re: Thomas Cook

Thanks a lot BeFREEToday ! I will contact them tomorrow ...

booker

2011-03-30 07:41:49

Re: Thomas Cook

The 7 day sale "Amazing deals plus £150 off", what a joke, just a change in discount process, been watching the price for my parents at julian forest in Icmeler for end of sept daily, then i recieve this e.mail with a 7 day offer, and guess what, the price went up £26 pound, do TC think we are all stupid. rant over.

Julmops

2011-03-30 09:20:23

Re: Thomas Cook

I am sorry to tell you Thomas Cook has cancelled all Dom Rep flights from Nov 11 + Cuba, Santa Clara, you will need to contact your travel agent to find out what they are going to do.

Hi, I've called my TA and been informed that Thomas Cook hasn't cancelled the flights but that they are reviewing them for winter 2011/2012 and hence they aren't on sale for the time being ...

kerry25

2011-03-30 09:43:37

Re: Thomas Cook

It has been in the pipe line for a while , but rumours amongst staff at the airline itself that has filtered through to us agents is that Thomas Cook will be cancelling their entire longhaul programme , we are not sure when it will be but could even be as soon as Summer 2012 ,or even winter 2011 and just cancel existing bookings .

Julmops

2011-03-30 10:01:44

Re: Thomas Cook

That's really bad, isn't it ? Is it the end of package holidays as we know them ?

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