Suddy et al,
The problem with XL is that, when they run to schedule, thy are very good - decent seats and pitch, good service & food (when provided) and punctual. However, when something goes wrong, it goes wrong in a big way! They have very little in the way of contingency should an aircraft go U/S and have to try and wet lease in other aircraft from (often) tin-pot operators at the last minute. This leads to some of the most hrrific delays and cancellations. I appreciate that they can not afford to have empty aircraft just sitting around in case something happens to another one, but their back-up facilities and customer care are pitiful. I speak from bitter experience and, having flown with them and suffered this I vowed never again (in fact I cancelled other bookings I had made).
Unfortunately, I am due to fly with them in August (as part of a package that only became known once booked!) and am dreading it.
Jet