Hello All
Sadly i canot share your enthusiasm for the Club San Miguel resort.
Return from a PLANNED week in the hotel on 11h June, My partner, 2 year old daughter and I spent 1 night there and demanded a transfer to another resort, I know you dont spend much time in the room but when you pay extra for a 'mothercare' cot and nothing is there and when a cot does turn up it has loose rusty screws and stains/dirt all over it, thats not good enough. We had damp all down the wall, balcony was filthy and the bathroom unhygienic. Also there were chairs in the hallways and obstructions when you enter the room. The furniture is very dated and looks like it came from a YMCA shop in 1976 (i wasnt born then).
When complaint, the rep wasnt suprised and even stated 'say no more and im not suprised'!!!! So we moved, complaint has been sent, I suppose if your a regular there you know what to expect but i spent £1200 on this holiday and for a 3 star hotel it was shockingly disgusting. Like previous reviews lifts are awful and food poor.
The hotel we moved to was the same ***rating and was a different class. I really think that the hotel needs full refurbishment and updating if it can continue to be offered as a family holiday, there is no way i would subject my child to those conditions if i had been aware. Unfortunately i was naive i think as it was our first family holiday and was expecting too much, or was i? Spending £1200 for a good family holiday in a 3*** hotel. Actually, i think im right.
I am very pleased for those who enjoy it there and long may you continue doing so, i am not being personal about any staff there or the reps who were excellent. It was not what i was expecting.
Hope all going there in the future enjoy your stay.
Best regards to you all
Ben