79 Reviews
Traveller Rating
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Excellent3
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Very Good30
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Good31
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Average15
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Poor0
Review Overview
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Cleanliness
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Entertainment
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Food
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Service
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Location
16 years 4 months ago
We will go back to bugaria again but not to this hotel,the food was disgusting we were served RAW chicken twice(although the first choice rep said it was rare chicken)we ate ouy most of the time because its so cheap but we hadnt budgeted for this. There is no entertainment inthis hotel except for a five min parrot show and a bingo night. most off thestaff are very unpleasent if not rude there were only a few exceptions. ther are to few sunbeds round the pool and only four parasols. We had a wheelchair with us for my mother which we could not fit in the lift(this is only big eoungh for two people and one suitcase) unless we removed my mother from it and folded it which we had to do several times a day(we were offered ground floor accomodation because of the wheelchair but this floor had several steps at each end pretty poitless moving.the first choice reps (wesly and laura) were hopeless there wereso many people complaining the didnt know what to do. our bedroom had a tree growing through the railings,one of our other rooms looked into a erotic bar and there were rubbish bags piled high beside it not nice for the children there were several boken parts in the pool there were broken concrete slabs around the pool.there is no such thing as a late check outroom at this hotel even though they say there is.the rooms were clean but the carpets were filthy the sofa beds were falling to bits my advice to anyone going to bulgaria is to steer well clear of this hotel
Travel operator: first choice
16 years 5 months ago
We had read some pretty bad reviews about this hotel on other sites before we travelled so were quite apprehensive about what it would be like.
To be honest, I can't understand where some people found so many problems.
The hotel was very clean, the maids came round at least once a day and the towels were changed every morning.
Our room was a decent size and, although the view wasn't great (our room backed onto the car park and buildings next door) you don't spend a lot of time in the room for it to matter very much. The shower was fantastic, very powerful and really woke you up in the mornings!
We stayed on a B&B basis so I can't comment on the evening meals, but breakfast always had various choices (toast, cereal, cooked breakfasts, breads etc. It's so cheap to eat out in Bulgaria though so I wouldn't book more than B&B. Try Djanny's, great food and very cheap!
The location of the hotel is fantastic as its very central and close to everything you need.
The staff aren't all cheery but they were helpful enough if we needed anything.
The one negative thing I would say about this hotel is the lack of entertainment at night. There is a karaoke on every night but nobody really seems to use it. Maybe if the entertainment was more varied or better promoted people would be more willing.
I would definately visit this hotel again...if you've read bad reviews all I would say is don't worry!
To be honest, I can't understand where some people found so many problems.
The hotel was very clean, the maids came round at least once a day and the towels were changed every morning.
Our room was a decent size and, although the view wasn't great (our room backed onto the car park and buildings next door) you don't spend a lot of time in the room for it to matter very much. The shower was fantastic, very powerful and really woke you up in the mornings!
We stayed on a B&B basis so I can't comment on the evening meals, but breakfast always had various choices (toast, cereal, cooked breakfasts, breads etc. It's so cheap to eat out in Bulgaria though so I wouldn't book more than B&B. Try Djanny's, great food and very cheap!
The location of the hotel is fantastic as its very central and close to everything you need.
The staff aren't all cheery but they were helpful enough if we needed anything.
The one negative thing I would say about this hotel is the lack of entertainment at night. There is a karaoke on every night but nobody really seems to use it. Maybe if the entertainment was more varied or better promoted people would be more willing.
I would definately visit this hotel again...if you've read bad reviews all I would say is don't worry!
Travel operator: First Choice
Recommended
16 years 5 months ago
We stayed 1 wk b&b breakfast very good,lots to choose from. The hotel was very clean, our room was cleaned every day.
The hotel was in a good position,just a short stroll away from everything.
Staff were all english speaking and were helpful if you required anything.
Karoke was in the bar from 9pm, but as euro 2008 was on most peaople was interested in this.
I would def go back to this hotel.
The hotel was in a good position,just a short stroll away from everything.
Staff were all english speaking and were helpful if you required anything.
Karoke was in the bar from 9pm, but as euro 2008 was on most peaople was interested in this.
I would def go back to this hotel.
Travel operator: first choice
Recommended
16 years 5 months ago
Well before i went and i read alot of the review on this site and they are quite accurate although i cant speak for the dinner at the Yavor Palace I will definatly review the rest for you.
The hotel was lovely, better than i had expected very clean and the rooms were lovely and spacious. They had the avaliability to spilt into 2 beds or keep them as a double. This is really good for all the groups going out of friends going out there!
The pool was lovely the first half of the holiday sunbeds were always in use so i recommend that u get there early to get one and sleep in the sun! The second half of the second week was when the families started to come on holiday. This made the pool crowded and with all the children playing and splashing there was never a moment peace!!
Breakfast was the same everyday and a little boring,
Over all the hotel isnt noisey. I had a good nights sleep every night. The room was always tidy and we had fresh towels. Although there are no safes in the room you can leave you passports etc at reception or purchase a saftey deposit box both are really safe!
The surrounding area is great and it is no trouble to get anywhere quickly. Personally i would go back again as it was a blast! Although next time i would make sure that i go when the children are at school.
The hotel was lovely, better than i had expected very clean and the rooms were lovely and spacious. They had the avaliability to spilt into 2 beds or keep them as a double. This is really good for all the groups going out of friends going out there!
The pool was lovely the first half of the holiday sunbeds were always in use so i recommend that u get there early to get one and sleep in the sun! The second half of the second week was when the families started to come on holiday. This made the pool crowded and with all the children playing and splashing there was never a moment peace!!
Breakfast was the same everyday and a little boring,
Over all the hotel isnt noisey. I had a good nights sleep every night. The room was always tidy and we had fresh towels. Although there are no safes in the room you can leave you passports etc at reception or purchase a saftey deposit box both are really safe!
The surrounding area is great and it is no trouble to get anywhere quickly. Personally i would go back again as it was a blast! Although next time i would make sure that i go when the children are at school.
Travel operator: First Choice
Recommended
17 years 3 months ago
The hotel overall was enjoyable to stay at. The first choice reps were excellent (seamus and cat). The food was disappointing because of the lack of flavour in the catering itself.
The hotel rooms were kept very clean by excellent maids who were friendly.
The only downside of the hotel was that on the departure night, whilst our bags and luggage were stored in the luggage room, several passengers bags were rifled and mobile phones, i pods and psp's were stolen from the bags themselves, without the residents of the hotel realising, until the minute that they had to leave to go home, this only became evident when we were boarding the coach which left my daughter upset and angry because of the theft of her mobile and i pod, which left the whole family feeling cheated and disappointed because of the lack of security.
DO NOT LEAVE YOUR VALUABLES IN THE LUGGAGE ROOM AS THEY MAY NOT BE THERE WHEN YOU COLLECT THEM.
The hotel rooms were kept very clean by excellent maids who were friendly.
The only downside of the hotel was that on the departure night, whilst our bags and luggage were stored in the luggage room, several passengers bags were rifled and mobile phones, i pods and psp's were stolen from the bags themselves, without the residents of the hotel realising, until the minute that they had to leave to go home, this only became evident when we were boarding the coach which left my daughter upset and angry because of the theft of her mobile and i pod, which left the whole family feeling cheated and disappointed because of the lack of security.
DO NOT LEAVE YOUR VALUABLES IN THE LUGGAGE ROOM AS THEY MAY NOT BE THERE WHEN YOU COLLECT THEM.
Travel operator: First Choice
17 years 3 months ago
Hotel situated in nice central area,and reasonable quiet at night, except for noisy guests, mainly groups of teenagers and early twenties, coming in at all hours singing and shouting, although due to a 24 hour Lobby bar some of the more senior guests can be noisy at 5 in the morning as well.
Walls of rooms are paper thin and you can hear everything, and I mean everything from your neighbours, as though they were in your own room.
Rooms are kept nice and clean by the friendly maids, but food is terrible, I tried it once and did'nt go back.
Entertainment is a Karaoke Bar, I never once saw anyone actually using it.
Hotel staff, especially Sissy in the Lobby bar are among the nicest people I have met, Sissy was in tears when we all left and came to work early to wave our bus off.
If something was done about the noisy guests in this hotel I would go back year after year. The food would'nt worry me.
Walls of rooms are paper thin and you can hear everything, and I mean everything from your neighbours, as though they were in your own room.
Rooms are kept nice and clean by the friendly maids, but food is terrible, I tried it once and did'nt go back.
Entertainment is a Karaoke Bar, I never once saw anyone actually using it.
Hotel staff, especially Sissy in the Lobby bar are among the nicest people I have met, Sissy was in tears when we all left and came to work early to wave our bus off.
If something was done about the noisy guests in this hotel I would go back year after year. The food would'nt worry me.
Travel operator: First Choice
17 years 3 months ago
We had booked Sunny Beach AOA and were pleasanly surprised to be allocated such spacious and clean rooms. Maids were lovely and kept rooms very clean. In fact the maids were about the only Bulgarian people who spoke pleasantly to us during the period of the week. Location of the hotel was excellent and apart from inconsiderate guests, arriving back late at night, we found our rooms were quiet and peaceful. Breakfast was nothing to write home about but it was sufficient and we were able to have toast and cereal. Waitresses were sullen but no more than in any of the other restaurants within Sunny Beach. If I were forced to return to Bulgaria, I would stay at this hotel.
Travel operator: First Choice
17 years 4 months ago
What can I say apart from this is the best holiday I have ever been on. We arrived early in the morning and immediately the porter came and took our cases in the room for us.
We had a pool view room and it was beutiful. The first choice holiday reps were the best you could of got they were always happy to help and always there when you needed them.
The hotel cleanliness was fantastic the cleaners were good and always finished the room to a high standard and are change your towels every day.
The food was great but coming into the last few days of the two weeks we decied to eat out. You could not get more central to the bars and shops and yet at night you cannot hear any music.
There was absoloutley no entertainment in the hotel but at your doorstep you everthing to do. e.c. Shooting, archarey, bingo, casino, dancing, pubs, erotic bars.
This was clearly one of the best hotels in the resort and will be going back.
We had a pool view room and it was beutiful. The first choice holiday reps were the best you could of got they were always happy to help and always there when you needed them.
The hotel cleanliness was fantastic the cleaners were good and always finished the room to a high standard and are change your towels every day.
The food was great but coming into the last few days of the two weeks we decied to eat out. You could not get more central to the bars and shops and yet at night you cannot hear any music.
There was absoloutley no entertainment in the hotel but at your doorstep you everthing to do. e.c. Shooting, archarey, bingo, casino, dancing, pubs, erotic bars.
This was clearly one of the best hotels in the resort and will be going back.
Travel operator: First Choice
Recommended
17 years 4 months ago
It is true that this hotel is kept really clean. The maids do work hard, all the time.
The pool is smaller than it looks on the brochure, yet it was big enough for the amount of people staying at the hotel. The atmosphere is pleasant and relaxed in the hotel. The rooms are a decent size and the towels changed everyday.
We went to breakfast once, the look of it put us off straight away... please go room only and eat out, its definitely cheap enough!
I would return to Bulgaria the resort is fantastic, and the hotel is situated perfectly just behind the main strip. I don't think I would return to this hotel because of the food and I like to try different hotels.
In September I am thinking of trying Victoria palace.
The pool is smaller than it looks on the brochure, yet it was big enough for the amount of people staying at the hotel. The atmosphere is pleasant and relaxed in the hotel. The rooms are a decent size and the towels changed everyday.
We went to breakfast once, the look of it put us off straight away... please go room only and eat out, its definitely cheap enough!
I would return to Bulgaria the resort is fantastic, and the hotel is situated perfectly just behind the main strip. I don't think I would return to this hotel because of the food and I like to try different hotels.
In September I am thinking of trying Victoria palace.
Travel operator: first choice
17 years 4 months ago
Just returned from this hotel but wouldn't use it again which is a shame as it has really gone down hill from last year. The cleaners keep the entrance to the hotel spotless but if you are on the top floor like i was the cleaner doesn't use the hoover in the rooms until you have checked out at the end of your stay she just uses a brush to sweep out the rooms and a dirty mop to wash the bathroom floor. The staff in the restaurnt never seem to smile and growl at you if you complain about anything. I asked for the music th be turned down at breakfast and as a result i was spoke about to the other staff and my table would not be cleared until i left the restaurant. The food was edible, but only just and the selection was poor. The reps were only interested in helping you if you either went on their excursions or were buying them drinks at the bar in the evening.
Travel operator: first choice
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