105 Reviews
Traveller Rating
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Excellent17
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Very Good36
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Good23
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Average12
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Poor6
Review Overview
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Cleanliness
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Entertainment
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Food
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Service
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Location
Travel operator: sunspot
The hotel is clean everywhere but is looking a bit dated,but the staff are all wonderful,so happy and caring.
Food is plentiful and assorted,English or continental breakfast,evening meal always two or three meat dishes,fish and vegetarian options.The soup is really great,every evening a different variety.Desserts are the usual holiday hotel fare,jelly,gateau,fruit,etc.
These is no need to leave the table hungry,unless you are a very fussy eater.You must remember you are in a foriegn country and things will not be the same as in the UK.
The hotel is in a good position,about 30 min walk round the lovely coast road to Buggiba.If you want the buses,they are only 10 mins walk away.These buses will take you all over the island for about 54 cents ,but are all old Bedford boneshakers so be warned if you undertake a long journey !
All in all we had a very good holiday,those who go to this hotel and complain,must be very fussy.
Travel operator: Thomas Cook
Travel operator: Belleair
Food was not bad. Soup was lovely and deserts were excellent. Staff very friendly. Did not have any problems with any staff.
Pool is smaller than Suncrest next door which they have a kids pool with slide. You can walk to sea down few steps. Pools very salty which makes you burn very easily.
Qawra Palace has air-conditioning the minute you walk into hotel Suncrest doesn
Travel operator: Thomas Cook
The location was on the seafront which was nice if you had a see view or road view, the rest of the rooms look onto a yard balconys so close you can get to next doors and you can see into everyone's room.
The entertainment was good a group every night.
When eating if something broke or spilt it was left until a cleaner came and was left for a while.
Travel operator: coop travel
It is NOT a 4* hotel by any standards. The food was awful, the hotel was dirty, some of the staff were rude, unhelpful and quite frankly rude on occasion.
If they could charge you for anything they would. Even when you're All inclusive they expected you to pay for things that a 4* All Inc should provide.
If you want to eat cabbage and sprouts and the same boring uninspired menus then do but don't expect any waitress service for drinks. You have to queue up to order the drinks. then queue up to collect them from the bar and walk with your drinks back to a table in the dining room. It's truly awful.
The outdoor swimming pool is salt water and is far too small for a hotel of this size. The indoor pool has a limit of 13 people at anyone time. This is supposed to cater for a hotel which accommodates upto 700 people.
The hotel manager refused to put on the aircon and told us it wasn't hot enough. The lifts are shockingly slow and only 2 of the 3 were working.
The rooms are small, dirty, sinks are rusty, walls need painting, bathrooms are extremely small, bath plugs that don't fit the hole, toilet seats hanging off, mould on the tiles.
The balcony on the courtyard facing rooms are tiny, 2 plastic chairs and it's full up. Also if you do venture out onto the balcony you are faced with the hotel's generator and noise from it 24 hrs a day.
It's not a 4* hotel and their All Inc option basically isn't. I wouldn't recommend this hotel to anyone!
Travel operator: Fleetway
The food was awful - on our first morning, I tried the cooked breakfast, which was like eating rubber, so then decided to have cereal instead, then discovered the milk had gone off, so had a yogurt instead, which was warm and plain flavoured with only old tinned fruit to make it more interesting. Dinner was similarly disappointing - tough, overcooked meat, and vegetables boiled for so long they were grey. Oh and the plates were often not properly washed as well. I must be the only person who LOST weight over Christmas because I would rather go hungry than eat the food. That said, all the elderly guests (70+) thought it was wonderful, so maybe that was who they were catering for.
The bedroom was a good size and the view of the sea was lovely, but the bedroom floor was filthy when we got there, and the blankets had stains on them that looked remarkably like blood. The ensuite bathroom was so small you could barely close the door behind you. The bathroom was also dirty when we got there - most notably a lump of ear wax in the sink (I kid you not) and a yellow residue on the toilet seat!
The location was really good if you want to explore the island as the bus terminus is a 5 minute walk away and you can get a bus to pretty much anywhere on the island.
My advice would be to stay in the Sol hotel next door though - same fantastic location and a nice hotel!!
Travel operator: booked hotel direct
Badly decorated, didn't really sleep as you could feel the springs in the mattresses, however as we were apparently in the larger family rooms the size of the sleeping area was sufficient.
Bathroom was titchy, had to almost stand on toilet to brush your teeth, left the bathroom door open all the time as you couldn't get the door closed if you were standing in there.
Balcony was so small it was only suitable for drying swim wear on. We couldn't really sit out there in the evening when the kids were asleep as there were no lights there and all you could hear was the noise of the air con machine on the roof. As we had an inside room our view was of everybody elses balconies and felt like living in the slums.
Asked to move rooms or to get a sea view but was told that sea view rooms only cater for 2/3 people and therefore not possible. These rooms have larger balconies and a light as well as a view!!!
Food was ok but not the best - but just put off with it really.
There is a possibility to move you meal to the pizza place. Not at weekends and book a day in advance. Tried most days and was always told it was full. Last possible day to book, I got up early and the last place was being booked in front of me. It seems as they allow only 4 tables to be reserved per evening. It appears that you need to get up in the middle of the night to book!
Entertainment - Kids club was ok, swimming/bingo/jenga in the morning. DVD and face painting in pm. lady was really nice, but there weren't any organised games etc. but kids were happy so can't complain. Didn't go to the evening entertainment really as wasn't my cup of tea.
Location was good for the sea front but a bit of a walk to the main resort.
Oh and the transfer bus forgot to pick us up. after an hour of waiting at 5am, we phoned the helpline to be told that we had been picked up!!! Had to pay for a taxi and was panicking we were going to miss the plane. By the way taxi cost 10 lira to airport for 4 and baggage. Transfer booked was
Travel operator: Airtours
The reception area was clean and spacious and the cafe was till open.
The location of the hotel is brilliant as everything is only a few minutes walk away.
The rooms were basic holiday rooms with everything you would expect.
We were on the 5th floor looking out onto the courtyard, which wasnt as bad as some people make out.In my opinion these are better rooms than the sea views as the main road passes right in front so alot noisier.
The food was buffet style and was excellent!
There was a good choice including English dishes for those less adventurous.
The rooms were cleaned daily with fresh towels, sheets were changed twice in a week. The cleanliness throughout was excellent.
The pool area was clean with sunbeds which are free, the only thing you pay 50 cents for were the matteress's which made the day more comfortable!
The pool is salt water which was not as bad as I thought.The indoor pool I found cold as there was no sun to heat it up, same as the jaccuzies, it made me appreciate the outdoor pool more!
The entertainment was standard holiday stuff which did include the kids of all ages.
I do think that the people who have moaned about this hotel must expect total grandure and not the typical holiday hotel.
It was a great hotel which we will be going back to, without a doubt.
Well done to the staff!!
Travel operator: malta bargains
Travel operator: British Jet
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