we have just returned from one of the worst hotels we have ever stayed in. We had 2 wheelchair members in our party, we were assured by Airtours before we booked that everything is suitable, yes ramps everywhere,disabled toilet in lobby we couldnt use as they were plaved inside the mens and ladies, so taking so my mum taking my dad and myself taking my 20 year old son in the mens or ladies isnt very nice for any of us, it need to be separate. The bathroom is the smallest i have ever seen. we had to insist the door be taken off, even then there isnt enough room for one person let alone a carer trying to lift the disabled person to the toilet etc, we normally put a patio chair in bathrooms that are not adapted, so we transfer them from their wheelchairs,there wasnt enought room to put one in, so that will tell you how small they are. There was 3 of us in one room,so they did move us to (one of few) rooms that have a larger bathroom,about the size of any standard bathroom that all other hotes usually offer, but the room was only a 2 bedded one, so they moved out a table chair and lamp and put a camp bed in formy 16 year old 6' 2" son!!!! this was not adequate, he had a terrible week,so uncomfortable. My mum and dad were in a 2 bedded room, my dad struggled to cope in the bathroom for the week (they couldnt give them a bigger bathroom) he did fall over during the end of the week,his walking stick got stuck when he turned around, security and maids had to help him ur, he is 16 stone, and 75 years old, it really shuck him up. The airtours rep Daron did not want to know, al he was interested in was selling excursions. He was rude and very un-helpful. I phoned co-op travel back home who were great in contacting the reps boss (he wouldnt give me her telephone no!!) apparently the hotels were full, couldnt move us but offered to supply lifting equipment etc, now anyone who knows abouts this equipment will know you need space to use them!!!! useless as a chocolate tea pot.

The restaurant didnt have air con, apparently it broke last summer, it was 103 degrees, we were dripping with sweat, flies around the food because windows had to be opened to supply a little air, it was disgusting, so although we went half board, after 2 days ate out for breakfast and evening meal.

The lobby had no air con, youngsters playing pool with their tea shirts being used to wipe their sweat dripping off their faces. Amazingly the cafe bar and bar downstairs (where you pay for food and drink) did have aircon, i find this highly suspicious.

We were told that the hotel supplied day time activities, but they didnt.apart from a kiddies club, there was nothing, no hotel reps etc. We were expecting water polo, table tennis or something

It was a terribel holiday and will never visit the hotel again, Maltese people are lovely, so we will go to Malta again

We stayed in the Qawra Palace Hotel in Qawra.
It was a most comfortable hotel very clean and pleasing to the eye.The rooms where very well furnished.

The beding was changed every two days and the towels every day. Food was excellient and plentyfull the choice was really good and always one or two dishes suitable for vegaterians.staff where pleasant and helpful at all times.

We had a lovely room on the 7th floor with a furnished balcony overlooking the sea - oh what beautiful views to wake up to each morning. Entertainment each night was of a very high standard and varied each day.

The pool area was kept very clean at all times and there where plenty of sunbeds.

I took this holiday with a friend but would like to return again soon with my husband as i am sure he would love it.

The Qawra Palace is a great hotel, if you pay for 4 Star you get it. The only problem we had during our stay was we had to come home. Kevin our waiter was exceptional and the rest of the staff took to our daughter Francesca (12 months old) and treated her like a princess. no wonder this is the 2nd time we have stayed at the palace. We will be going back again and again.

Lovely hotel, good food, excellent location, Friendly waiters. Beautiful outside pool, plenty of sunbeds, indoor pool great, lovely and warm, Just been refurbished.

One room on top floor received good TV. Mine on ground floor was hit and miss. But why watch tv on holiday? Sheets were polyester/cotton not your normal stiff cotton sheets - okay by me.

Only one complaint, my room on ground floor was very near the pool table therefore noise from Italian school children until after midnight did get a bit much.

Entertainment - we were out and about so didn't get to stay in one evening.

This Hotel is definately not a four star, three at best.

Reception
Sometimes OK, sometimes surly and unsmiling.
I booked a sauna after reading in the Room Information Pack that they had one on the ground floor. No mention of any additional cost but they wanted ML 2.00 (

After reading the holiday truths regarding the Qwara Palace Hotel we were quite concerned as to whether we were going to enjoy our stay of 28 days at all.

The Hotel definitely needs updating, and would suggest 3 star status. Staff most helpful, rooms very shabby, but was pleased that we paid an extra 168 maltese pounds to update to sea view. Bathroom was far to small, could not open wardrobe doors, or patio door on to balcony.The mattress on bed had seen better days, but thanks to reception staff we were delivered single beds with firm mattresses the following day.

Food was absolutely delicious, no complaints whatsoever, having just had a Caribean Cruise with Celebrity Cruise, Qwara Palace food was just as good !

Might we suggest that a lounge bar with comfortable seating would be excellent, without football on the TV sets all day long. Reception area could do with some comfortable seating also.

Outdoor swimming pool area very poor, having to pay 50 cents for mattresses which were in very poor condition was a bit of a rip off. The towels were charged 50 cents also, and were very worn. Indoor pool very nice but certainly not large enough for the size of the Hotel, as it was fully booked whilst we were there.

Entertainment was very good indeed, although it was repetitive having stayed for a month.

We did receive good value for money, and would probably stay again, though we may try another resort in Malta. Flo and Ted Robinson Cullercoats, North Tyneside.

We have stayed in a few hotels in Malta but this one was not up to 4* standard. When we arrived we were given rooms on the 5th floor which were awful, not even 2* standard. After refusing to accept them we were offered rooms on the 3rd floor which were much better but still not 4* standard.

Bathrooms are really small and dingy and would not suit a large person. The fridge did not work and the curtain was hanging down, after numerous phone calls we finally got the curtain sorted but not the fridge it still did not work when we left.

TV channels were all changed around and we could not get the film channel at all, the buttons were all pushed in so to change it you had to go to the desk and rent a remote.
Staff worked constantly cleaning but sometimes even that was not enough.

We were all inclusive so drinks were free but were so watered down we had to order doubles all the time, and I am not really a drinker. Food at lunchtime was very good but at night the standard wasn't as good.

The location was OK and if you had a sea view would have been ideal unfortunately we didn't. Nice walk along the prom though. Quite a walk uphill to the bus station and not very good pavements.

Hotel staff OK as long as you did not have a problem, while standing waiting for my key 2 ladies were trying to talk to a member of staff about a pair of trousers sent for cleaning that had gone missing and I can only say she would not have spoken to me the way she spoke to them.

Not a children friendly hotel, pool salt water so very cold, and you had to pay 3 lira for a mattress for the sunbed each day or do without. The indoor pool was closed 2 days after we arrived.

Televisions have only football or news playing and they are not interested in showing anything else. When wrestling came on one time and all the kids came to watch they turned it over for the football even though we all complained.

It seemed to be more for the bar staff than anyone else. Entertainment was for the older folk not even for my daughter and son-in-law's age group, and certainly not for my grandsons at 11 and 9 years of age. The kids had to make their own entertainment and as a result there were kids running around all over the hotel.

The final straw was on our second last day they started to demolish the indoor pool with jack hammers and JCB's and the noise was horrendous. Rep was not interested, as far as he was concerned we had been lettered about work being done. As we pointed out the letter said some work not rebuilding!

No we will not go back to that hotel or recommend it to anyone. Very disappointing.

This hotel is dirty and disappointing the maids just make the beds and nothing else. Our towels were just folded but not clean. I would not recommend this hotel to anyone.

I had to complain because the air condition wasn't working and the room handle was nearly hanging off we reported it but nothing was done about this. I strongly recommend if you have booked this hotel try and get out your money back

Malta is a nice place but its expensive.

When you went in to eat your tea it was like a cattle market every one was cramped in and you felt like it was a rush to eat your food because the waiters were always rushing around trying to clear your plates up and half of the plates were dirty. Where they serve the food up if you lift that up there is dirty water underneath it all.

I thought that the people at reception were not friendly at all and the par near the pool side had full of flies all in the food and near the drinks so I recommend you don't buy anything from there.

And on the last day we noticed cockroaches in the hall were you eat your food we did report this but it seemed that the reception did not do anything about this.

There was also no security we had a incident where kids were climbing up on the air-condition boxes and climbing on the balconies we rang the reception up and they said they will get security but again nothing happened and the kids still carried on making a noise. Also as you walked through to get to the out door pool you had to walk past the indoor pool the smell was terrible and it wasn't even clean I didn't see it once getting cleaned and the water was murky and not clear at all

We had a really good time in this hotel and in Malta.

Food was lovely with plenty of choice. Entertainment was mainly aimed at older age group but my two children were happy enough and we found plenty to do around and about.

Cleanliness was ok and I am sure many hotels are similar. (We didn't see any cockroaches!)

Staffs were friendly. They can't smile all the time and usually did when they were approached by us.

Reception staff very helpful.

Balcony small and certainly not private as it overlooks the courtyard. Front rooms had a lovely balcony though with a sea view.
Enjoy.... we did!!

After reading these reviews I was not looking forward to going but once I got there I couldn't see the problem..it was really clean..staff always clearing up. There was no cockroaches(well not that I'd seen).

The food had its on and off days but all together there was a wide range of different meats and veg, for the kids you could order a kids meal, only if you order(free).

The staff are very friendly..especially the bar staff..always smiling.

Rooms were OK bit small but who wants to stay in there room on holiday?? It's true balconies are small and the ones overlooking the courtyard are a little noisy but not too much.

The only downside to this hotel was the entertainment..it was the same every week and was really set for 50+ ..so you'll be in early probably every night with bored children(sorry). But there is a mini golf for them to entertain with.

The weather on the other hand was in the 90's for the 2 weeks a was there and looked to be getting hotter as we left..so pack lots of sunblock..trust me you'll need it.

Overall I had a brilliant holiday and wish you who are travelling there do to.

P.S remember its a old hotel!! and I wouldn't recommend the water park..too many accidents happen.