The holiday was absolutely amazing. The hotel pools were fabulous. The air conditioning was a blast. We had an excellent fruit bar it was fruitillious and the ice cream parlour was like a little chunk of heaven. We had no proplem with the night clubs which was our main concern. We went with 6 people and got 2 child places in free which was superp value. However its all fun and games until someone pokes an eye out! My little son was playing pool and got the que in his eye which ended him up in hospital. Overall a very good holiday unlike my last one where the maids STOLE MONEY!!!

The hotel was toooo busy with all three hotels on the site using this hotel only for the entertainment, food was warmed up from the night before and made into other dishes - all four of us had food poisioning, reps didn't seem bothered, air conditioning was rubbish. The worst hotel i have stayed in.

My husband, two children ages 6 and 3yrs and myself went in sept 2003. We booked with Cosmos. On arrival we were told to go to the Saturno, but it turned out we were actually staying in the Jupiter. (This was due to the fact I had heard the Jupiter was the best of the 3 hotels, and I had also asked for a low floor, both requests we arranged for us).

After reading many reports on this website and another well known website, I was worried we had booked the holiday from hell..... We hadn't, it was a great holiday.

This was our first holiday abroad with the kids, so we picked this hotel for all the activities and the no of pools with the kids in mind, after all happy kids, means happy parents and a happy holiday..... We did stay manily around the pool during the day, as the temp were in the early 30's (sept), the kids went from the kids clubs to the pool. The friends they made in the club, they played in the pools with. So they were permantely happy, which was great.

You can eat in any of the 3 hotels, and the food was excellent and such a good range, plenty of it. We never queued for food, some people did have a wait to go into dinning hall, but only until the next available table was ready, and the resturant staff worked really hard to keep down queues and kept the resturant very clean, and were friendly too. The kids even had their own selection of food to chose from. If you like your puddings, you'll enjoy the range available. Breakfast was great too. Go into the Marte in the evenings, and you can also have hot freshly cooked pizza & garlic bread (this is a must to try, never tasted them like I have before, infact we watched for hot pizza etc to be put out and wrapped in servettes and ate while watching outside entertainment!! Make sure you put this into your bag/under pram though as they don't like you doing this !!)

If your up early you'll see the no of staff cleaning and working away !! They really do work hard at keeping it clean, it's the holiday maker that let the place down.

The pools are all spacious, and the kids loved them. And I saw them being kept clean and water being tested a no of times whilst we stayed there (2weeks stay), which gave me peace of mind. Lifeguards at every poolside. Plenty of daytime entertainment in the pools or on the stage during the day.

Jupiter is the best of the three hotels, followed by the Marte and then the Saturno, which seems dark inside and not as modern as the other 2 hotels.

If you book with First Choice, you'll stay in the Jupiter, book through Airtours and you'll be in the Marte and Cosmos customers will stay in the Saturno.(This is what we found after meeting plenty of other holiday makers). My advice is to book with First Choice. When our 3yr old, got a 24 hr bug ( due to heat and drinking plenty of cool drinks) the reception staff in the Jupiter were great. We could have as many towels as we needed, they advised us to let him have rice, salted crips and coke to drink for 24hrs, and he'd be back to normal!! We did this, he was fine before no time.

Kids clubs~ a must. Because we flew on a First Choice flight and stayed in First Choice accommadtion (Jupiter), but booked with Cosmos, our kids got the choice of the Cosmos kids club and First Choice's kids club. We couldn't get our 3yr old to stay in the Cosmos kids club. And, we found that their rooms for the kids to be small.And if the kids needed the toliet they were shown to the hotels toilet down the corridor, which we didn't like.

However, the First Choice club was a different story, basically, it's a huge green dome shaped building the otherside of the boating lake. Lovely and clean with bright colours, and nice a cool for the kids too. Everything inside tables/chairs/ toddler slides etc were in excellent clean condition. They give you a juice bottle with space for childs name/t-shirt and drawstring bag, so you fill the bottle and as the children arrive they place their drinks into the fridge to keep cool.There is also toilets inside too. (The times were slighty longer than Cosmos which is an added bonus for us parents who need a little time out from the kids). Our 3 yr couldn't wait to go in, and on a couple of days went to both sessions! Totally contrast to us trying to get him to go into the Cosmos kids club, when we first arrived and didn't know the set up. The f/choice rep's were brillant with the kids,& all the kids soon knew them by name etc if they saw them walking around the hotel, and the set up was great, we both were very happy to let them go to this when ever they wanted.

The 3 hotels were about a 10-15 min stroll away from the main resort of Alcudia. Across the road from the front of the Saturno is a Water park, which is suppposed to be great, we didn't go in through because of the age of our kids (6 & 3) after being told it's better for older kids.

Lovely walk to the Market takes about 15 mins depending on how quick you walk, but take drinks with you (especially if you have kids). If you enjoy haggling like I, you'll enjoy this!! Becarful with your bags, as it gets busy, and is the usually story of keeping an eye on purses/wallets etc. Not let that put you off though. It didn't happen to us, because we were careful.

Yes, you did have to get down early for a table if you wanted to sit and watch the show on the Jupiter stage at night. But we didn't find this a problem, as there were plenty of plastic garden tables/chairs to put where you wanted !! Some night the entertainment was better than others, but the effort the entertainment team put it still showed through. Some famous acts too, we missed the Four Tops as we went on the Pirates trip that night.

We did go on the trip to Pirates. Yes, it was expensive for 4 of us. But, well worth it. Which was great because we were unsure of taking our 3 yr old at first. However, we decided to go, and are please we did !! It was fanastic, and we needn't of worried about our 3 yr old, once he got a bandana, plastic sword & look the part of of pirate, he played in the aisle next to our table with other kidds of his age, before the show started and during the shows break (which is when the serve the food). The show was excellent and we all (especially our 3 yr old) enjoyed it. I would reccommend this trip, even only if you do one trip the whole holiday like we did)

General summary of our holiday - great. The kids loved it, they were kept busy and enjoyed themselves. Making it a great holiday for us too !! This is a holiday for family's for sure, and I heard many of the older genration moan it wasn't what they expected from the brouchure ~ ah, hello , you can tell it's for the young family's from any of the brouchures the hotels are advertised in.

Brillant food with fanastic choice (I'm fussy, but never went hungry) and the kids choice was brillant too.

Rooms cleaned every day, by friendly maids who worked very hard!! Cleaniness on the whole was great, it's the people who don't cleaned up around their sunbeds as they leave the poolside area's that are the problem!

You do get the idiot teenagers, who mess around in the lifts, but this is down to parents not knowing what their darlings are upto.

We would go again, but book with first choice.

Myself and my family stayed there for 2 weeks having 3 rooms between us,they were clean and ok in size.

The Boconey was small and we were unable to talk to the rest of the party once kids had gone to bed.

I heard they had some villas so on our second day we asked if we could get one the staff were very helpfull and because we had 2 or more rooms we were given a 4 bedroom,2 bathroom,large sitting room and a fitted kitchen beutifull clean villa.

We still got to eat at the hotel,we would go back there if we could get a villa.

nothing much to say really , one of the worst holiday's we have been on. i am a big fan of majorca, but this hotel really brings the island down, far to many people. could'nt get a seat at night. cup's all over the floor.

there was alot of ill children there including my own due to very untidy facilities.the only good thin was the food.

alcudia port is a very nice place but i think i will stick to palma and can pastilla area.

stay we'll away from this hotel

Worst hotel I've ever stayed at.

The cleanliness at this hotel was awful. On one occasion a spilt drink was left on the stairs in the reception for quite a while before it was mopped up.

Everyone in my party who used the swimming pool one particular day became very ill. I was fine as I didn't go in the pool but found on talking to other guests, those who had used the pool were ill also.

Location was terrible - quite a trek to the beach and shops.

Unhelpful staff - I had a few heated conversations with both the staff at the hotel and at First Choice.

Lifts were a complete nightmare.

Rooms and balconies very small.

We, like others, didn't know what to expect after reading good and bad reviews. We were pleasantly surprised to say the least.

We spent a lovely week in the Saturno Hotel. The food was good, lots of variety, the entertainment was very good - enjoyed the local entertainment more than the Reps.

So many pools to choose from, an open-air cinema at night showing Disney movies (my 7 year old loved this), pedaloes on the boating lake, etc, etc. You really didn't need to leave the complex, but we did have a couple of days on the beach, via a free air-conditioned coach from the Hotel.

The sea was warm and clear and shallow - so safe for the children. We had a lovely time and would not hesitate to recommend it to friends. In fact, we already have!

Just had an excellent week @ Jupiter - faultless - very busy large complex, excellent restaurants, lovely pools, superb beach (by coach) cheap taxis (5 euros to the harbour) easy walk to the market (20 mins) - opposite the water park (worth a visit) - good evening entertainment (get your seats EARLY) Everybody reserves the Sunbeds - so be brave and nick 'em !!
Went in all 3 hotels - this was our best all inclusive family holiday by far !

I was first sent to the Saturno and refused straight away to stay there and was then moved to the Jupiter. The Hotel wasn't too bad but the outside area around the pools was very dirty. In the two weeks we stayed at the hotel the pools were not cleaned. Lots of children and adults were going down with serious ear & chest infections including my 9 year old daughter. The water even had vomit and human excrement and the staff just left it. The food was quite good but the selection of drinks from the bar was diabolical. I have been on lots of All Inclusive holidays and always been satisfied but this hotel complex was the worst hotel I have ever stayed in. There was lots of unruly children and adults who were obviously only interested in going wild and all the adults wanted to do was get drunk all day. We were kept up all night with our next door neighbours having wild parties to 6am. The entertainment was also very poor and you needed to be in your seat no later than 19.00 otherwise you couldnt get a seat. It really was like Butlins abroad , and definately not relaxing. It was the type of place that you would be worried about letting your children make friends because a lot of the children frequently used the F**** word.

We hated it, our hearts sank when we pulled up at this hotel, it is outdated and in badly need of a makeover. The lifts were rubbish you had to wait ages felt sorry for people on top floor with pushchairs etc. We paid a fortune for this holiday and were ripped off. We went with another family andilies went both asked for twin beds -but given two double beds in each room, this was booked, hotel informed us they do not have any twin beds. Two teenagers do not want to share!! We had to put furniture in the wardrobe as there was no room for anything else, no room for luggage. The tv had a wire stretched across the room to reach the socket! a deathtrap, that went in the wardrobe as well. Our friends room next door had wood rot, both bathrooms mouldy (all caught on camera).

Air conditioning was marvellous, thats the only positive thing I can think of.

Staff in hotel ok, staff around the complex fruit/ice cream huts were ignorant and rude.

Nice place if you like rats, running round near the pool! The pool was so overcrowded, no one would know if you had drowned, the lifeguard was too busy chatting his girlfriend up to notice.

Every day they try to get you to move as always double booked.

Entertainment - alright if you like the tweenies by the Saturno hotel, at the Jupiter, forget it if you want to get a table for the evening, it was like a commando expedition. People would hold the tables from about 5 pm and have relays for meals etc - sad !!

This was the worse holiday we have every had and managed to get